Landmark at Amelia Ridge

10÷8÷15 — update. Priscilla is the name of the woman who was rude and unprepared.
My daughter is 19 and moving into her first apartment. After viewing a couple, she chose this one. She’s a capable adult, and I did not plan on being involved in the details, just help out where needed. She’s working two jobs until she goes back to school, and she was having trouble getting a reply to her emails and phone calls over a couple of week period. She simply wanted to ensure that they had all of the paperwork they needed, and confirm the move in time. When she complained to them that she was not getting replies to her calls or emails, their solution was for her to «just stop by» vs anyone replying or calling her back. Given she’s working 14 hour days, this was not feasible. I volunteered to help, and I believed getting this information could be done in a day, or so. Unfortunately, I had the same issue. I left a voicemail message for Sophea on the Tuesday before the Friday move in day. No one called me back. I called on Wednesday, and spoke with Sophea and wanted to confirm they had everything (she said yes) and the move in time. She said «in the morning». I asked what time (8? 9?) and she said she would call maintenance and then call me back. She never did. On Thursday, I called and spoke with Justin. I said that I understand they have everything, I just wanted to be sure we could be there Friday morning. He said he would call Maintenance and call me back. Knowing it was unlikely that I would get a call back, and knowing their office opens at 9, I said, «If we don’t hear back from you, we’ll plan on being there at 9 am. If that isn’t ok, then please call me back. We have people that have taken time off work to help her move and if they need to change their schedules, we need to know.» He said «ok», and of course, we never heard back from him. On Friday morning at about 10:15 (over an hour later than we said), we went there with three truckloads of stuff. They weren’t ready for us at all. They started asking for paperwork that they previously said they had, they hadn’t printed any of the contracts, and the locks had not been changed. When they did change the locks, we learned that they had not cleaned the carpets. They wanted us to put everything on the tile portions and not the carpets. but it wouldn’t fit, and we had more stuff coming. I tried calling the office instead of walking back to it, but no one answered the phone, even though I knew the woman who was there was sitting at the desk. I called a couple of times, but she didn’t answer.
None of the above was the most aggravating part. The most aggravating part was how incredibly rude the woman was who checked us in. She acted like all of these inconveniences to us were annoying to her. If she would have been friendly, or sincerely apologetic, or even neutral, the situation would not have been as bad as it was. Instead, to add insult to injury, she was rude at every interaction. She made no effort at all to be pleasant. Instead, she put the extra effort in that it took to be blatantly rude.
The only bright spot was Jeremy, the Maintenance guy. He was the one that told us the locks were not changed and the carpets were not ready. Clearly, this was not received well, however, he was INCREDIBLY nice and sincere. He seems like a great guy, and they’re lucky to have him. He said that the people in the office had told him that move in time was 5 pm, and that’s why the apartment wasn’t ready. He seemed honest and conscientious, and the woman in the office just seemed chronically spiteful. Given the lack of communication to us, I am not surprised that there was a lack of communication to him.
After leaving, I happened to talk to another resident that said she moved in a little more than a week previously. She said that later afternoon, the day before her move in date, they changed her apartment number … and she therefore had to change all of the utilities that she had ordered (but couldn’t get it all complete because it was late in the day). When they went to move in (I presume the next morning), the apartment was not ready. They told her it would be ready by 3:00 or so, but they would call her. At 4:30, she called them to find out what the problem was. Ultimately, they let her move in around 5:00 pm.
Here’s the kicker… she said, «She was rude, and acted like it was our fault!». This really resonated with me because it was EXACTLY how the woman acted with us too.
This resident went on to say that Sophea and Jeremy were nice, and that this was the first time (on move in day) that she had seen/​worked with that woman.
I sincerely hope that my daughter’s (and all of the residents’) experience is better than the check in experience. My fear is that this woman sets the tone. It seems that anything she is involved in is a train wreck and she is hateful on top of it. Fingers crossed she goes to work somewhere else.