H&R Block

I made the move from NYC to Texas this year and bought a house in the process, so my taxes were slightly more complicated than normal so I thought I’d get the «experts» to help. Its safe to say I will never set foot in an H&R Block again, particularly not this one.
Initially I had called the generic helpline to ask what an appointment consisted of. I didn’t know as I usually file myself on Turbotax. The guy could not give me an answer and after dancing around the subject told me to call my local office and ask. I did and they told me and what I needed to bring for my appointment which I scheduled for the following day. I briefly summarized my situation and the lady estimated it would cost $ 70 for them to file my return.
I showed up this morning at the right time, there was a man, «Nand» talking to people and he did not acknowledge me. (By the way, at no point did he introduce himself, I just saw his name in an email when I booked my appointment and then his business card was on his desk). A couple of minutes later he asked, «what you doing here?». I told him I had an appointment I was here for. Unfortunately for me it was with him.
We sat down and he asked who usually does my taxes, I said I do on Turbotax and he scoffed «why you here then?» in a non-​joking way.
I explained that I had some additional areas to fill out in my tax return just around moving states and buying a home and he pointed and my file and said «give». He then proceeded to ask me some questions in the rudest, most dismissive way possible and scribbled down some illegible notes on the back of a piece of paper. Half of the things I told him, all applicable to my return, he did not write down and just grunted at.
After 15 minutes of this I was about to walk out anyway when he paused and said suddenly «$ 350−400». My jaw dropped and I said that another lady had quoted me $ 70 and he said «she’s wrong». I said that was way too much and he said «fine», at which point I got up and left.
Surely the point of H&R Block is to hold your hand and make filing your tax return easy and non-​stressful. Well, this was the complete opposite. I did hear another lady who seemed more helpful to her customer at the next desk over but these guys have burned me and I recommend you use Turbotax or file elsewhere. At te very least go to a different H&R block so you’re not stuck with Nand!