Dixie Carpet Installations

RUN, do not walk if you come in contact with Dixie Carpet. In a word: Pinheads. These are some of the most inept, utterly unprofessional «service» people I’ve had the misfortune to encounter — via the property management of my community. My request was for a 9 a.m. appointment two days later to have old flooring replaced.
The girl who answered the business phone with a simple «Hello,» prompted the caller to confirm that they had indeed reached Dixie Carpet — what’s up with that jazz!!! And while she couldn’t «promise» a 9 a.m. appointment, she said that «they would be there as soon as possible.»
After spending two days prepping for this installation, I was disappointed when no one arrived shortly after 9 a.m.; nor did they show at 9:15, 9:30, 9:45, or even 10 a.m. Each phone inquiry to their Austin office — actually in Round Rock, a mere 11.4 miles north of our community — was met with, «They’ll be there in five to ten minutes.» Typically, I don’t drink this early in the day.
By 10:15, I was asking for the manager; a kid named Chris, the-​manager-​with-​no-​last-​name, returned my call at 10:25, and proceeded to dance around the installers’ arrival time. However, he did volunteer that «they — the installers — had just finished breakfast…» That’s when I launched into orbit, ended the phone conversation with Chris-​the-​model-​of-​mismanagement, and contacted the property manager for action.
At approximately 10:35 a.m., two unkempt — no uniforms to ID they were with Dixie Carpet — Spanish-​speaking guys showed up. I asked the big guy — the one who couldn’t part with his cell phone — if they could complete this job by 2 — 3 p.m. at the latest? He mumbled something incomprehensible, so I took it as an affirmative, and directed him to move an end table into the bedroom for storage; he walked over to a 6′ bookcase instead. I knew I was in trouble as it was patently clear that he nor his buddy were fluent in English. When I asked, «Habla Inglés?» he got in a huff and walked out. Well, boy howdy, if that doesn’t take the cake!
Bottom line: These pinheads walked off a job without regard for the customer or the property management company, whom I understand they used regularly. Since the girl who answered the Austin phone could not provide the names of the manager or even the president of the company, I will save you the trouble.
Here’s where Chris is located:
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Here’s a link to Dixie Carpet, operating under the umbrella of Tri Kappa Enterprises out of Missouri City, Texas, who apparently condone this way of doing business.

Remember, a company’s tone is set from the top of down, so this speaks volumes of this company’s president and its managers if this is how they treat customers. AVOID Dixie Carpet like the plague.