Austin Telco Federal Credit Union

My entire family left Austin Telco. They are unprofessional and apparently unappreciative of their customers. They aren’t available when you need them even within normal banking hours. Need something done over lunch hour? Forget about it. I’m actually on the phone with them now and it’s been 15 minutes and they can’t tell me how much a check was for that a tenant deposited. At one time I was even paying off a mortgage and if anyone has paid a mortgage off early you know that the payoff amount changes daily and they tried to tell me that a wire transfer would take 2 days. The point of a wire transfer is instant transfer of funds. My mother and father had been with them for years and they snubbed them too. The only reason I have to keep this account is for my rental property, otherwise my account would be closed as well. Not to mention they had me stranded in the Denver airport for 3 hours because no one would pick up the phone at their office between 12pm and 3pm on a Wednesday. Only reason not 1 star is because I’m sure this bank would be ok for the average Joe who only needed basic deposits and debit card transactions. But for someone who needs their bank to be available, to be precise, and have more advanced technology this one just isn’t the place to go. If you are looking for a credit union with those qualities I suggest University FCU I have been with them for my personal banking for 5 years and have never ever even once had any issue, I was even a victim of fraud on my account and they immediately corrected the problem. They are there when I call. They are friendly and they don’t act like I’m bothering them when I call with questions or to make a request.

Love this bank they have an amazing staff and have great rates also they are one of the few banks left that actually have a change counter in the branch where you can take your coins in and they will actually give you cash for it. Whereas my last bank they would take your change send it off to another location and then deposit it into your account which would take about a week or two weeks to receive your cash. Absolutely ridiculous Thank You Austin telco for being such a great bank!

I’m not a big fan of corporate huge conglomerate banks who sponsor millions of dollars on political campaigns (so that’s where all those hidden fees go to). So, Austin Telco is a great bank for me, as they are a small federal credit union. Sure, the locations are only in Austin and surrounding areas, but I rarely need ATM’s anyways, so no bother.
Anyways, I often go to this bank through the drive-​thru. The staff is attentive and friendly. One time I accidentally miscounted a cash deposit by $ 100 and the bank teller informed me of my error (not sure if other banks possess this type of integrity). Also, the lines are never ever long, not even on payday Fridays or around the 1^st or last week of the month. I’m always in and out in just minutes. I’m a very satisfied customer at Austin Telco!!! And I really like this branch located by the Shell gas station and HEB on Louis Henna Blvd by the intersection of Greenlawn.

So glad when this satellite branch opened up! Everyone is very friendly and goes above and beyond on service. We recently had them receive a fax for us and they were happy to do it.