T-Mobile

Looking for a less expensive cellphone service, I went to Walmart to check out Straight Talk. While there a store rep talked us into Family Mobile. Yes, the plan was cheaper than our previous AT&T service THAT is the only positive thing I can say about this service. They have ABSOLUTELY the worst customer service, actually they have almost NO customer service. Try getting them with the contact information they provide! Impossible! After one month of poor reception and unable to speak to an actual person with Family Mobile, we switched to Straight Talk. The Walmart rep (a different one, of course) said he would contact FM since we were taking our cellphone numbers with us. Well, he never did contact them or they didn’t acknowledge that he had and they never noticed we were NOT using their service so they continued to bill us. Since I could get no customer rep on the phone, I wrote to the company sending our final payment. Much to my surprise, Family Mobile RETURNED my uncashed check and sent a letter saying if we did not pay our bill they would take us to collections! This company is THE WORST to deal with. After several letters with attachments on my part, they finally recognized they had overcharged us and told us to make a final «checkfree» payment through their representative for a $ 5.00 fee or to pay at Walmart for an $.88 fee. Since when do you have to PAY to PAY your bill??? And, as if all this was not a pain in the butt, they will NOT ACCEPT PAYMENT BY CHECK, OR CREDIT CARD! A word to the wise: RUN— do not walk away from this very UNFAMILY-​LIKE mobile cellphone company!