We made an agreement on June 21st for a tub-to-shower conversion using heavy-glass enclosure. They started on July 21st and should have been finished by July 24th. First of all, they«misunderstood» that we wanted heavy-glass and tried to use cheap thin glass with chrome trimming.(It was more like an attempt to up-sell/bait-and-switch.) They then swapped out to the heavy-glass, but did such a poor job on the entire job(panels cracked, caulking sloppy, glass panels not joined properly) that they had to come back and re-do almost everything. Finally over a month later they finished, but still expected almost full payment.(They state that the heavy glass was so expensive that they already lost money.)