Public Storage

They always have great specials going on. Everyone I’ve dealt with at this location has been friendly, courteous, and professional… but will go out of their way to help where they can.
My only qualms is that there are few costs that aren’t mentioned on the website or the initial confirmation email, such as insurance and the cost of the lock.

I reserved a unit online on 7÷5÷15 to move in on 7÷11÷15 and received a confirmation text on 7÷6÷15. I spoke to someone whose name I cannot remember on 7÷10÷15 and told them I was moving in the next day by 3 pm. She said she would make a note. I show up on 7÷11÷15 at 1:20 pm and there is sign on the door stating they’re out on the property and will be back at 1:40. I go into the office when I notice someone moving around in there and Angela asks how she can help me. I tell her who I am and that I’m scheduled to move in. She looks up my reservation and tells me the person I spoke with on Friday put notes on the account stating I will be moving in tomorrow (which was actually the day I was in the office since I talked to that person on Friday… duh) at 3 pm. I pointed this out to Angela and she changed the story, saying the notes show I’m moving in on Sunday, the 12^th. She then says that she could let me move in, but I’d have to wait until 3 pm because some guy called her to make a reservation and he was very aggressive and adamant about moving in immediately. I explained that I had reservation confirmations and it was not fair that some guy could call and get priority treatment just because he was being a jerk. Angela argued and continued to make excuses about being the only person working and feeling threatened by the aggressive guy.
I ended up leaving and going up the street to the Horton Drive location, which was my first choice, only they didn’t have any units available in the size I needed at the time of my online reservation. Kathy, the property manager, was assisting another client and going out on the property, but assured me she would be with me shortly. By the time she came back, two other people had shown up, but she helped me first and advised the other two people that her co worker would be back from lunch shortly to help. I told Kathy about my ordeal with Angela and she said Angela was wrong for trying to make me wait; move ins are first come, first serve, so appointments are not necessary. Kathy really did try to help me by finding a suitable unit on her property, but it just didn’t work out. It turned out that I needed a bigger sized unit and the one I needed was cheaper at Angela’s property. Kathy apologized profusely for everything I’d gone through and promised I’d have a much better experience going forward. I asked for a number I could call to lodge a complaint and she gave me the district manager’s number.
I went back to Angela and upon entering the office, she said she thought about calling me because she felt bad since the guy never showed up. I told her she should have never turned me away in the first place because that was bad for business. After more back and forth, we stepped outside to go view the unit. I was walking to my moving truck and told my friend who was with me that the aggressive guy didn’t even show up. Angela overheard me and told me she doesn’t have to let me move in if I was going to continue to talk about the situation. Things got really ugly from there. I became infuriated because not only did she cause me a huge inconvenience, she overstepped her boundaries by basically telling me to stop being upset about what she’d done. We got into a heated verbal altercation and my friend had to step out of the truck to diffuse the situation. I ended up getting the storage unit, but I wouldn’t have anything else to do with Angela. My friend did the paperwork and paid for the unit.
I called the district manager on Monday, July 13^th and left a voicemail. She returned my call today after I called customer service and was put through to the regional manager’s voicemail. The admin fee was waived and credited to next month’s rent.

They have great specials going on ²⁴⁄₇. Reserve online for the best deals!
Also, insurance isn’t mentioned on the website. That costs anywhere from $ 11-​$ 15.
The lock is a one time fee for $ 18 and you get to keep it!

Monay is amazing! I came in looking for the 5×5 and expressed what I was putting in there. She offered a larger space that was the perfect size! Monay is very helpful and knowledgeable keep up the great work!

Great service. Monay was very professional, keeping focused and attentive to my rental, not let distractions interfere with her task.

Lisa Rocks! Friendly and helpful, two traits hard to find these days!

Contacted Lisa and explained my needs. She was very responsive and helpful and got me a storage unit to fit my needs and my budget. She couldn’t have been more helpful and knowledgeable.