Massage Envy – Roswell East

I was reluctant to try this place due to the reviews but gave it a shot. Had the 1 hour body massage by Kelly and it was phenomenal!!! She used the perfect amount of pressure and really targeted the concerned areas. I will be going back and requesting Kelly for a second visit.

This is THE Massage Envy location to visit! They are by far the BEST one in Atlanta! Jason is the manager there and his professional attitude is that of the level of a very high end spa! Jason runs this location so well you will truly feel as if you’ve visited the Four Seasons for a day at the spa. LOVE this location! Bravo!

great service!

I have been a massage envy member for years and was visiting the Atlanta area, and decided to visit this location for a couples massage. The front desk staff were very friendly and accommodating. My guy reports that his massage therapist Felicia was great and he enjoyed his massage, medium to deep pressure. Okay now on to my massage, it was by far the worst massage I ever had. My therapist kelly was at least 400 lbs, now I dont judge but after the massage I was mad. She had to sit the entire time and basically all I got was a body rub.

I was a Massage Envy member for more than a year and duly fulfilled my annual contract. I also tipped the staff very well and was always respectfully on time. Honestly, when I was able to use the membership, which wasn’t often, I really went out of my way to be an excellent customer.
With that said, I must add: The staff, except for the relatively new manager (Late 2014), were usually friendly, and the massage sessions were typically a medium quality experience. But, given that my profession does not allow for much free time through the week, I had difficulty finding ‘available’ time slots, especially on the weekends; so week after week would pass without being able to properly use my membership.
The limited availability was discouraging, along with a few other minor issues; so I naturally decided not to renew my membership. Given the above information, I of course, had several unused sessions, which were valued at well over $ 300.00. I was told by the manager, in an authoritative tone, that I had only 30 days to use all of them, or I would lose all of my credits (money). But, I ‘thought’ since I did purchase the sessions, I would have adequate time to use them, i.e. one year or at least 90 days… no such luck.
With only thirty days to use my credits and limited available sessions, I called one week later to try and schedule an appointment– The receptionist said, «We have an available time slot at 1:00 pm, but you have NO credits.» I explained my membership had ended, but I had five credits remaining. She placed me on hold to demystify the dilemma with the new manager, but after waiting on hold for over five minutes, I naturally hung-​up with a feeling that I, a good customer, had been wronged.
Approximately a week later, I called again to see if they found my credits and to, once again, ‘try’ to book an appointment; however, the receptionist responded, with the manager coaching her in the background, «We found your credits, but my manager charged you one credit (a $ 59 loss) for not showing-​up for your session last week.» I explained that I never even booked the appointment, because my credits were missing from their system. She continued to explain, «My manager said you will be charged the no-​show fee, and he said, he will not change his mind.» This managerial decision was groundless and highly unprofessional.
Feeling cheated and unappreciated, I never called this business again, and I subsequently lost hundreds of dollars. Myself, being a business owner for many years, I ‘always’ exhausted every option to keep my good customers happy. However, this seemingly inexperienced, inflexible manager showed absolutely ‘zero’ appreciation for my patronage. In the end, if you want to be treated well and respected by a business where customer appreciation is a practiced ‘top’ priority, you will most definitely want to consider other options.

Don’t bother joining here. They’ll lure you in and then after joining, nothing special. A hour massage is 45 minutes. Lots of other choices in the area and all over town. Oh yeah, after you cancel once your CONTRACT expires, they forget to remind you that any unused credits EXPIRE IN 30! days. I lost $ 120. Lesson learned. Don’t sign a contract. Especially at the Roswell ga location. We’ll look into it and call you back means… we won’t bother with you any more! Buyer beware!

I’ve been a member of Massage Envy since it first came to Atlanta. I used to go down to the Buckhead location (Leshur is a great massage therapist there), until I found John, my current therapist at this Roswell East location. Like other reviewers mentioned, massage is subjective and you have to speak up on what kind of massage you like. My therapist, John, is a great listener and always make sure I am comfortable with the pressure, temperature of the bed, etc. But I’m the one who has to let him know he’s giving me the massage that I need that day.
I’ve never had Conan, but my neighbor uses him and said he’s great.
I’ve only used the facial once and the aesthetician did a nice job, and I appreciate she did not upsell me services or pressured me into buying products.
The only thing preventing this post from being 5 stars is the front office staff. Some days they are great. Some days not so great. I’ve had mixed up days, lost appointments or sometimes being told my thereapist was not available when he was. I just wish they are better trained and can be more consistent.

Massage is a subjective thing… what works for one may not work for another. However, after a few years of membership at this location, I can say you will get out of it what you are willing to put in.
I have had several massages here, as I usually do one a month. I’ve had multiple different people — some were great, some not so great. Some were fabulous with a neck massage but not great on the back, or vice versa. It’s really about speaking up, telling them what you want/​need, and searching until you find someone who meets those needs. I feel like I’ve been able to do that here. It does take some doing, and you may need to put in a little trial and error before you find what suits you.
That said, I don’t have a lot of problems here. I call and make my appointment and can usually find something that works for me. Sometimes they give me a courtesy call to let me know my monthly payment went through and ask if I’d like to schedule something. If not, they let me call back when I’m ready. If I don’t use my massage that month which I’ve already paid for, it carries over into the next month and can be split up for a longer massage, used for a facial, etc.
I have not tried a facial here, but I’d like to. I pretty much stick to massage, and it has always been a professional environment. It doesn’t feel weird or cheap — it feels like a place for relaxation and therapy. The front office staff seems to change frequently — or else they have a lot of people working there — and some are more professional than others. Typically, as I’m only checking in and checking out and don’t have to make a lot of payments (it autodrafts from my account monthly), I have few issues.
If you’re looking for the kind of pampering that equates to a luxury massage in an open-​air beach villa on the coast in Jamaica, this isn’t the place. (I’ve had that also, and it’s an entirely different experience than coming to Massage Envy!) If it’s about pampering and atmosphere, then you may find this lackluster. If it’s about a decent massage, therapeutic benefits, and just an hour (or so) of quiet and relaxation, then this is a more than adequate place to go.

You have a 75% chance of getting a great massage/​massage therapist here.
I ended up here because of a gift card, had a massage with Sheila that was life changing and immediately signed up for a 6 month membership. The following month, Sheila was gone. I was sooo bummed.
After a few sub-​par massages, I’ve found both Anthony and John to be great.
Definitely offer your massage therapist feedback before and during your massage, so you get the experience you desire. My 6 months here was decent, but I was never able to get here regularly and won’t be renewing my membership.

I’ve been a member for going on two years now and it’s taken me this long to realize that it’s an absolute waste of time and money.
The new manager there, a black woman named Tony, is useless. I can’t transfer a massage to my wife without getting charged, I can’t get aromatherapy without getting charged, I can’t get anything without getting charged! As if that’s not enough, the service is horrible! My appointments are never correct, they are always misbooked and some girl has to call me to tell me my appointment needs to be moved or rescheduled. Ridiculous!
They replace those girls are the front ALL the time! The only one I like it Caitlyn, she’s been there as long as i’ve been a member.
Don’t waste your time and money and sign one of their CONTRACTS!

I have been a customer of this location for 18 months. I am giving the 5 star rating to one therapist in particular — Conan. He is by far the shining star at this Massage Envy! I have occasionally been too impatient and wanted a last-​minute appointment when he didn’t have an opening, and those massages were always okay, but not great like Conan’s. I started seeing him during my last pregnancy, he does wonderful prenatal massage, and I liked it so much that I bought the membership. He is also great at gauging how much I want to talk — the conversation is never awkward, and he can always tell when I want to chat and when I want to lay there in a half-​coma ;)

I came here after work one afternoon. They got me in without any wait (even though I didn’t have an appointment) and the massage was pretty good.
Unlike some of the other reviewers, I didn’t have any issues with talking. Everything was straight to the point and I felt it was worth the little I paid.

I received a massage here when they first opened and was extremely disappointed. The environment was very modern and warm and extremely inviting. The rooms were clean and the treatment from the front-​office was great. The problem was the massage itself. The therapist talked continually throughout the service and was obviously new at doing massages. The massage only cost $ 39.00 and wasn’t even worth that. I was really hoping to get the type of massage I received when on vacation.

I had a gift card and checked it out. I have had hundreds of massages, and this guy did know his stuff. My masseuse was Conan, and he respected my desire for quiet and checked on pressure and temperature of the bed which I appreciated. I was having some serious spasms in my back, and I could actually move when he was done. He also took the time to note that I should go home, take an epsom bath, and use warm compresses on my back and follow with ice if I could. I knew already, but he made sure I understood I could be sore then next day. I think I will go back. And now I will go take my epsom bath!