Enterprise Rent-A-Car

When you rent a car you expect to have the car class you rented. This was not the case at this Enterprise location. I submitted a reservation 4 weeks prior to pickup, and upon arrival to my disappointment, I had a minivan waiting for me as opposed to a large SUV. When you are asked by your boss to rent a specific class you look bad as the employee when you don’t deliver. I am highly disappointed with my experience at Enterprise. Never renting from them again.

Very personal and service oriented employees at this location. They worked with me after the initial rental period by letting me keep the car I originally reserved and honored a lower online price each time.

I don’t typically write reviews of anything but the people at this particular enterprise location always take care of my fiancé with safe cars and amazing service. She likes them so much she brings them brownies!

Great customer service. The only problem is that I got all confused about the insurance. I told the sale person I didn’t want the insurance because I was going to use my own insurance company and they ended up paying for it. It is very confusing.

I had an issue with my 5 year old finding something in the back seat that a previous customer had left that could of hurt him. The manager and staff were extremely concerned and even had a meeting to address the issue. This is the kind of professionalism that every business should strive to have and even though I was very upset with the issue when it happen, I can only respect how the issue was handled and recommend anyone the needs to rent a car, to use enterprise rent-​a-​car on holcomb bridge in Roswell. Thank you!

A little disorganized, my car was not ready when I got there. The after-​hours key drop was stuck shut. I almost left and would have had to come back the next day, and missed my flight. Luckily I gave it one more furious series of yanks– so hard I was afraid of breaking it, and it finally came open.
Good price.

Customer service was great, I loved the car I rented, staff was friendly and helpful.

I wasn’t even a customer and I went in with a friend who had just gotten in a bad car wreck.
The man behind the counter, I don’t know his name, young, brown hair, with a beard. He was the most patient I have ever seen anyone handling customers. One of the customers was from out of the country and he was helpful, accommodating and respectful with every question that was asked.
My friend was taken by another associate, so he didn’t even speak with us, but he needs a pat on the back
It’s new years eve, and its nice to see a smiling face every once in a while.
Happy New Year.

No complaints, They picked me up to and from my house free of charge. They didn’t force me into adding any coverage to the vehicle other than what i needed and the whole process was smooth. Customer service was great, I highly recommend i have rented from them on 3 occasions to date.

We needed a rental quickly on a Sunday. This location was the only one we found with Sunday hours. We were able to reserve a vehicle and had no issues during pick up or drop off. We had great customer service throughout the process!

This review is about Enterprise Rental Car in general. I have been traveling for over 25 years and Enterprise is by far the worst rental car company in the business. I try to avoid them at all cost. As an example, I booked an enterprise car through price line for a trip that I have tomorrow heading out of state. I have written confirmation that the car is reserved with unlimited mileage. There is absolutely no fine print anywhere for a disclaimer about certain circumstances indicating that unlimited mileage would not be honored. Upon arriving at enterprise, I was told that since I am taking the car out of state that there would be a per mile charge. The answer that I received was that I booked out through a third party, which in their mind absolves them off any responsibility. I am certain that there is some type of agreement between enterprise and price line that would indicate that if price line promotes Enterprise then they should honor the advertisement. I cannot stand this company. I drove down the street to Budget where they gladly accommodated me.

Everything was great. .the car, customer service That is until I received the Bill! $$$$ over charged me a whole day’s rental and I am still disputing charges. Wow surprised @ enterprise not happy

I had an excellent experience with Enterprise, and specifically this rental location. The staff was friendly and went to lengths to lower my total rental expense. I plan to rent from this location in the future, even though it is further from more convenient Enterprise offices near me in the Roswell area. Scott and Dena — you are the best!

Best experience from the great customer service to the very nice car. Everything was perfect!