Dr. Roof Atlanta

I had used Dr Roof in 2005, after extensive research to replace my entire roof. Since then they’ve done several repairs and I’ve been pleased. They were efficient and professional, responsive and well organized. If there was an emergency, somebody was dispatched the same day. He would do a temporary patch or tarp and schedule the real work for an appropriate sunny day. I recommended them to anyone who asked me for a referral. They were honest, decent, reliable and offered quality work for a fair price. They earned my trust and loyalty.
Things have changed since the original owner sold the business. I believe it is now a franchise. They’re a mess. Communication is terrible. Follow up doesn’t exist. Confusion reigns. The left hand doesn’t know what the right hand is doing and worst of all — the customer is blamed for their mistakes.
While saying they want to make things right they make no concrete offer for action. Apologies are given, accompanied by an excuse that negates the apology. No remedy is offered that would resolve an issue. Because of their lack of professionalism, I had much more subsequent water damage to my home and personal property. I had to make a claim on my homeowner’s insurance. A $ 2,000 job turned into a $ 12,000 loss.
In my 20 years as a homeowner, I’ve experienced crooked contractors, incompetent contractors, no-​show contractors, and drunken contractors. In a profession rife with deficiencies, Dr. Roof is in a special category.
The dumbest thing to tell to a dissatisfied customer is how many happy customers you have. That’s irrelevant to a person who feels badly treated. It’s like if you got food poisoning at a restaurant and the owner says, «We have many, many customers who feel fine after eating our food. Oh, yes, and here are our many awards from sites we advertise on.»

Roofer came out to give an estimate and asked wife to sign it. She didn’t realize signing the estimate would allow them to come do the work. They came when we were out of town, did the work and then asked for payment.
We tried calling explaining that we didn’t authorize work. Roofer claims he explained this to my wife. Complete Lie. They also sent a letter saying they were going to file a mechanic’s lien against our house.
If you get an estimate from these people don’t sign it!