AAA – Mansell Car Care Plus

I received a coupon in the mail for a free oil change so I checked out this car care for the first time ever. The inside felt clean and welcoming unlike most mechanics. The gentlemen at the desk was so friendly and got me check-​in right away with the easy swipe of my AAA card. Even though it was a Sunday he said my car would be ready in just a few hours, and he was right. Pick up was a breeze.
When I got in my car I noticed a plastic wrap over my driver seat so I just sat on it to drive home. Once I arrived home I removed it and saw a wet spot on my cloth seats. I was a little upset but hoped it was just water and would dry.
Later I got back into my car to go to dinner and the spot had dried, but there was a stain :(
This location was already closed because they close at 4 on Sundays. It was was the week of Christmas and I was busy at work until Thursday, Christmas Eve. When I arrived to bring the spot to their attention, they were closed fore the holidays.
I never got the spot looked at since so much time went by, but after having such a pleasant experience at first, I was sad for this to have happened.

We purchased a new used vehicle and brought it in for servicing. Nothing less than excellent service. The front office is very friendly. The waiting area and restrooms are clean. They have a TV, free WIFI, and coffee. The service desk personnel and mechanics are friendly and thorough. The bays are clean and visible to the customer. They are always very busy. You almost don’t mind the wait.

I was told I did not have a membership months ago and just 10 days ago I got charged. There system has an issue or there care center needs an update.

I am writing this review based on my experience with AAA Mansell rd. location. I had a leak in my coolant system, I called them and they recommended to come early to get the car fixed. After the pressure test, I was told that the radiator and the intake manifold are leaking and needed replacement. Heavy pricing and 10 hours later (I spent the whole day at the shop), I was told that everything is in order. As soon as I started my car, the ‘check engine light’ came on. I went back inside and they asked a technician to check the problem. The technician diagnosed the code as coming from the coolant system and told me that they just worked on this problem and he is going to turn it off using his device and the light should not come back again. Guess what, as soon I started the car back, the light came on. I called AAA Mansell rd. the next day and they told me to come back and they will take a look at the car. I went in just to be told that some sensor is not compatible with the new intake manifold and it has to be replaced. They ended up charging me for that sensor.
Now here is my complain: why didn’t they tell me in the first place after they put in the new radiator and intake manifold that the sensor is incompatible? Even when I reported the light as soon as I started the car (while I was still at their shop), they still told me that don’t worry it will not come back on. I feel that I cannot trust this location anymore and I will not give my business to them again. If they would have told me right away, when they put in the new parts, that the sensor needs to be replaced, it would have been fine but trying to deceive people is not a good practice. When I left I was told that come back if you have any problem– we stand by our repairs. However, it seems like if you go back, they will always find something else and will try to extract more from you, even if the problem is caused by them. Telling people that «we stand by our services» is just not a rhetoric, if you say so, take some responsibilities and try not to rip people.
Sorry but you have lost my trust and I will not come back again or recommend you to anybody.

Will never use this place again. I brought in my car to get the engine mounts replaced. They used aftermarket parts which caused horrible vibration — much worse than the original problem. When I brought it back complaining that the vibration was excessive and there was a problem, I was «oh honey’d» and told there was no problem, it was normal for a 4-​cyl car.
When MY HUSBAND brought the car in and told them the exact same thing, they immediately acknowledged the problem and corrected the issue.
I will never again give money to such a sexist and dishonest business.

Nice, clean location with a waiting area that has large windows so you can see the garage, a tv, coffee, FREE WIFI (!), and a play area for kids. I came here because I had a coupon, but be aware of the up charge if you want to use better quality oil.
There was another person who came in after me that had the same model and color as my car, and theirs got serviced first, so I was delayed an extra 30 – 45 minutes. They apologized when they realized their mistake, and changed my air filters at cost. Not a bad place, I’d trust them again.

This place is AMAZING!
I was car shopping with my niece and we needed inspections done on the cars to know what we were really getting.
They got us in and out as fast as possible (twice) with a detailed report on the car.
All the guys there are super nice, Garry was especially helpful, but everyone was very welcoming, patient, and knowledgeable.
The first car we brought in had multiple issues and they explained everything in detail and made sure we understood what the issues were. We ended up walking away from that car because the dealer became a jerk about it.
The second car (from a different dealer) turned out to be in much better shape with no major problems.
If I lived closer I would take my car here for everything. The pre-​purchase inspection is well worth the money. Some of the service items might be a bit higher — for instance like getting a new battery, but it also comes with a 6-​year warranty — way better than anywhere else. You definitely get value for what you pay for here.
Thank you Garry & Mansell Car Care!

We visited David Jones at this site. He was wonderful. Courteous, friendly and very helpful. We were moving from California and needed to transfer our membership. I would recommend this site and David specifically.

Been in for several easy jobs (oil change, alignment, etc.), and have been pretty happy so far. They tend to put your lug nuts back on with an impact wrench (instead of a torque wrench) is my only complaint. Check their website and download the coupons which seem to be always available. They take appointments, which is nice. Work has always been done on time.

As a young single woman I was worried about being cheated when it came to caring for my car. I walked into this shop with a coupon for a synthetic oil change. They accepted it and made me aware that my brakes were low and at least one of my tires was balding. They didn’t just tell me though; they showed me.
Since I would be without a car longer than I expected, they offered to drive me back home with their complimentary shuttle. I even left a coat in the car, and they called me to let me know. They drove back to give it to me.
When it came to the final calculations, they allowed me to use all of the coupons out there that pertained to the services they performed.
The customer service is superb. Oh, and they do a great job on cars.

I received a free oil and rotation gift certificate from AAA which worth $ 49.95. I made a phone appointment with Mansell Car Care Plus in advance, but when I showed up they were reluctant to work and ask to come for a later day. On my next appointment, they again asked if I can push the schedule someday later; but this time I was strict to enforce them to respect my schedule.
Now, the ugly part is during my second (and final) visit I conveyed that sometimes while I drive the car above 60 mph I feel some noise. They started my oil change work 40 minutes delay. Then, when the job is done, they reported that nothing seems problematic (without any justification) regarding the noise issue; but they charged me $ 49.95 (the exact value of the *so called* AAA gift certificate). They should have acknowledged me in advance about any possible charges incurred on my bill for the detailed inspection for my complaint. More importantly, if they *really* inspected my car they should make a test drive on highway to test in 60 – 70 mph range.

Been using them since they opened. They have done everything from an oil change to a very complex electric water pump replacement on a BMW for me. Labor rates are fair and they always use OEM or OEM-​approved parts. Work is always done quickly and everything is explained well. Highly recommended.

So far so good, but I’ve only used them for oil changes and diagnostic testing. There’s something that doesn’t feel quite official enough about them to use them for any serious car repairs. Look for coupons on oil changes though!

The only reason to go there is if you receive a free oil change certificate in the mail, have plenty of time, or someone to take you to the mall from there. It took forever to get a simple oil change done and they weren’t busy. It was almost comical watching the oil change tech work on the car (they have windows to watch in the waiting room). He would look at the car, shuffle back to his work table and scroll through his phone for 10 mins, shuffle back to the car, forget a wrench and go back to the table, and oh yeah, while I’m back at the table, let me get on my phone again. It was so bad it was comical. I mentioned this to the manager and he acknowledged previous issues with the tech, but… how does this guy still have a job? Again, if its free and you have plenty of time to kill, go there.

I had one problem and they were not willing to work with me on it. They simply passed me off to the insurance company that they had signed me up with. They’re not worth it call Safeco direct and you’ll get better service.

I first came here a about a month ago because I had a coupon for a free oil change and tire rotation. When I called they were booked past the expiration date of the coupon but honored it anyway. They recommended I get a few things done that day but I wasn’t able to due to time constraints This past weekend I went back and had the work done– they were extremely friendly and ended up charging me $ 100 less than the estimate because I have a hybrid so they only charged for parts. I even gave them opportunity to tell me if I needed anything else done and they said I didn’t.
As others have said, it is a very clean and pleasant waiting area with coffee, tea, water and free wifi. Very pleased with my experience there.

I will come back here again! I waited for my car to get service for a few hours. I listened to how respectful the staff was to their patrons and I never noticed them trying to upsell something that the customer didn’t need. In fact, I noted that one of the customers thought they needed to buy a new battery and the service tech told them that was unnecessary, the battery was in good condition.
I am a AAA member and use many of their services. I had taken my car to the dealership prior to my visit to AAA. They had quoted me 40% more for maintenance services than AAA. I will continue to come here for all of my car needs.

Stopped in to get a quote for a battery. With my club discount it was a great deal. They had it installed in 10 min. Only thing they didn’t verify all the little things that use the battery — like the windows. So I had to go back in and they had to figure it out. Only took a little while longer. I’ll go back!

Finally, an auto service center that I don’t dread going to. From the AAA front desk people to the service manager and mechanics outside, this place is tops. And the pricing is so much more reasonable than most. I’ll be back over and over.