A1 Home Services

This company installs for Home Depot. They are a completely incompetent company with lack of regard for the customer. We recently purchased a new fridge, microwave, stove, dishwasher, washing machine, and dryer from Home Depot. We were told the items would be delivered on a Monday and installed the next day. A1 Home Services called the wrong number for confirmation of installation (despite being provided the correct number). Eventually, they called the secondary number on file. The call came through at 8:49 and was returned 20 minutes later (I was also on hold for 10 minutes prior to speaking to someone). Since the phone call was not received in a 15 minute time frame (we were never made aware of a 15 minute rule), they refused to install our products. The situation could have been avoided if they had called the correct number. When we let them know they were calling the wrong number, they still refused to help us. It has honestly been the worst customer service experience I have ever had. They made a mistake and the customer had to pay for it.