Marty Sussman Honda

my mother had some of the worst experiences here! #1 she had tire problems and they said they fixed it multiple times and still gave us issues. Then when we got new tires added on the next time we drove her Honda, it can’t go above 45 miles without shaking the driver seat and steering wheel. we took it to Honda and they said we «bent the axles.» when i asked how, because he had it in the shop with them and the next second it is shaking they didn’t respond. NEVER WILL BUY A HONDA, AND NEVER WILL BUY ANYTHING FROM SUSSMAN! they are seriously the worst and shady, even worse then Conicelli (sorry if i spelled that wrong) Toyota.

Good experience with Chris Bach the sales person. He went out of his way to find the car we wanted and delivered in a week. Bad experience with Andre the title clerk. I had to argue and enlist the dealership general manager to get my title corrected. I still have an incorrect registration card. The level of acrimony and abject disregard of our wishes from Andre is disheartening.
Salesperson Bach good, Andre a bad experience. You don’t need a high pressure title clerk /​warranty salesperson to talk you out of buying a car. Buy from Chris Bach, do your title work elswhere. I suppose that’s not possible. I will get the car serviced at another dealer and forgo the free inspection and first oil change.

Chris Bach was super awesome.
Excellent customer service.
He took care of everything, be it getting our old car appraised, running numbers, financing and even adding the new car to our insurance.
All while we were chilling out sipping coke.
Fantastic experience!
We casually mentioned we would like to take a peek at a newer model and he actually pulled one from the back and gave us the keys to look around.
He came in on his day off as that was the only day we could come by.
Absolutely no pressure or any sort of rush.
No trying to sell us their services.
I have purchased cars from dealers in the past but this is by far the best experience I have ever had!!!

This place disappoints every time I come here. I came with my car which had a repair I suspected was under a recall (it was) which was why I came here in the first place– usually I have my local garage service my car. I had an appointment at 12:15, and they took my car and said they would update me in about an hour and a half. After 2 hours I went looking for my service advisor, who informed me that the repair was indeed going to be covered, but they didn’t have the part and they would have to go get the part at another dealership (!), and to give them an hour. Two hours later, they told me they had repaired the window switch, but now the motor for the window needed to be replaced. And, surprise, they don’t have the part either. SO… they said I could be on my way and come back when the part came in (which I WOULD have to pay for.) Upon checkout, I was handed a key which was clearly not mine– it was a single key, not the key on a ring with two security fobs which I had given them. I was then told that, oops, they lost my key and had to make another one. Think about that for a minute… they LOST my key somewhere between the office and the service area. They did make a show of calling a few customers who had been in that day to see if someone had grabbed the keys by accident (this place leaves all the keys out on the service manager’s desk unattended.) And, it turns out that in making the new key, they deprogrammed all of the other keys that used to work on the car, which means the spare I have at home won’t work. I asked them to please make me a second key so I can at least leave with what I came with, and it turns out they didn’t have any more spare keys– that key had to come over with the window switch from the other dealership! I am waiting to see what they will do to make it right, but do yourself a favor– just don’t go there.

We had a positive experience here a few months ago. We had them do a bunch of work on our breaks and paid a pretty penny for it. We brought the car home and realized they had cracked the windshield while they were doing work on it. When we told them about the issue, they were quick to accept responsibility and replace the windshield at no cost. We expected to have to put up a fight since we didn’t discover it until we drove off the lot, but they were professional and upstanding. We will return here for future repairs and issues with our Honda.

Express oil change is a joke. You call and they say come on in, only 45 mins. Then you get there and now it’s a 1 hour and 15mins wait. Im sitting in the waiting room typing this, as it’s going on two hours…
Don’t get suckered into buying the buy 5 get 5 free oil changes. The only reason I’m here and of course no rush for them Bc they know I’ll be back another 9 times, ugh
And when I bought the car I was given free 3 years of free mobile 1 synthetic oil changes. I confirmed each time that it was synthetic being used. Then At the end of the three years I am told they were giving me the wrong information and mobile 1 was not being used and they were using a synthetic blend. Just another car dealership scam…

Tried the body shop for a repair. Estimate was high compared and environment was not encouraging, Seems they could have cared less whether I had it done there or not.
Yesterday went to look at a new Civic — Honda’s acclaimed and hottest model. Not even one in the showroom — amazing.
People say to avoid them, even a Sloan salesman at another showroom so I am cured. Especially after seeing what everyone else is saying. Sometimes you have to drive a bit longer but it is worth it. Unfortunately, other Honda dealers seem problematic as well — never had a Honda before.

I almost didn’t go there although they had the exact car I wanted because I saw some negative reviews. I’m so glad I went anyway. Chris is a really nice salesman. The finance manager was really helpful and it was a terrific experience!

Had some problems with my brakes making a clicking noise overtime I lightly braked. I researched the issue online and found that many people have the same issues with 8^th gen civics. Most stated that the brakes just needed to be lubricated. I just got new brake pads and calipers 1,000 miles ago with no issues. Upon inspection of the car, the technicians said they couldn’t find any problem with the brakes and that the non-​OEM brake pads must be the issue and that they were «shifting». Basically they told me that the only way to fix the problem is to buy new pads and rotors for ~$ 600, when they weren’t even 1,000 miles old. Took my car to my brother back home, he lubricated the rotors and haven’t had a problem since. Thanks for the $ 130 diagnostic charge for doing nothing.

Arranged with sales rep to trade in our old Civic for a new Civic. Was told to fill out credit app online and we’d basically be able to come in pick up the car sign our papers and be on our way. Not.
First the sales rep we were dealing with ditches us over to someone named Amir. Amir shows us our new car and there’s a large sticky spill all over the passenger seat. As he’s going through the electronics the smaller display screen (clock, mileage info etc.) isn’t working. Since no one is in service that late he claims it’s probably just a fuse and to stop back with it and they’ll fix it in a few minutes. How on earth this car made it past a pre-​delivery inspection is beyond me. Our other Honda, purchased at a different dealer had an extensive checklist that was given to us at pickup showing where their rep inspected and checked off the items on the list.
Ok, now to sign papers. 1.5 hours of waiting before finance guy can see us. Thought this was all arranged before hand but apparently not.
2 days later arranged through our original sales person (Jim Jackson) that my wife would be stopping buy later that afternoon with the car to have that screen fixed and asked them to let them know it was coming in since it really should have never been delivered to us like that. After 3 hours waiting in service with no one helping her I finally called over there and spoke with the service manager. Of course sales never told him what was going on and that the car was 2 days old. Turns out it was a (at least initially) a lot more than a fuse. Service told her they’d have to replace the entire electronics unit, and that since it was the end of the day she’d have to leave it and they’d pull one from another Civic. They did give her a loaner though. Get a call from service next day and it turns out it was just something with the system needing to be reset! Seems like they should have tried that the previous night when she was trapped there for 3 hours!
And the cherry on the sundae! 5 weeks AFTER we’ve picked up the card we get a letter from Conicelli apologizing that they couldn’t offer us a loan based on our application (both our credit scores are above 800). Also WTF is that we already had our payment bill from Honda finance. I called over there and explained it to the person who answered the phone and was told she had no idea what that meant and transferred me to the finance manager. So far I’ve left 2 voicemails with absolutely no call back.
I would STRONGLY urge never to do business with this place. There are plenty of other Honda dealers in the area that won’t make you feel like you’re doing business with the worst stereotypical used cars lot from a bad movie.

THIS REVIEW IS FOR SERVICES ONLY: Scheduled for a 3:45 pm appointment and was told that they could not do my service because they have too many cars to service. I understand there are a lot of cars to service but I already listed what I needed to be serviced (oil change and state inspection). It was pouring outside and I was drenched when I got to the front desk but the weather has nothing to do with them but it just makes the situation from bad to worse. Anyways, I was told that oil change takes 45 minutes and state inspection takes 2 hours so they could not do it that day. I made an appointment the day before so they had plenty of time to tell me that the services I needed could not be done. What’s the point of having appointments if you cannot follow through on the service? Driving all the way out there just to be rejected. Just a horrible experience. Beware!

I can’t recommend NOT doing business with this dealership enough. Long story short, when I bought my Honda Odyssey from this dealer a few months ago, I noticed that it was missing floor mats. I was told by my sales person David (who no longer works there) that I would be «taken care of…» and I would «get my floor mats». Keep in mind I live over an hour away in NJ.
A day or so later, I noticed that the windshield wiper pads needed to be replaced. I immediately told David about this and he said that he would get on it. A few weeks went by and the floor mats still hadn’t been ordered.
I finally spoke to a sales manager, Jose Ortiz. He told me that Sussman Honda would NOT ship me the floor mats because it wasn’t in their policy. I told him that I had two newborns in the hospital and I didn’t think I could make the drive to pick them up. I begged. He said that there was nothing he could do… even though David originally said that he would «take care of me».
A few days later, the title department from the dealership had problems getting the title for our trade in. They told me during the time of sale that they would take care of it. Ultimately, we had to do quite a number of things to get this resolved including spend $ 60 out of our own pocket with the NJ DMV. This is on top of the $ 60 that I already spent with Sussman Honda to take care of the title for me.
Back to the floor mats… because my wife and I had newborn twins in the hospital, we couldn’t easily get to the dealership to pick up the floor mats and wiper blade pads. Fast forward to a few months later. I spoke to Jose Ortiz (sales manager) and he said that he had the floor mats in stock and I could pick them up the next day. When I got there (after spending over an hour driving), the floor mats were NOT in stock and I was told by the Parts Manager that he would ship them out to me.
So I wasted 3 hours going to pick up these floor mats that ultimately needed to be shipped to me because Jose never ordered them when he said that he would.
At no point in this entire transaction did Sussman Honda do anything to help me out. They had no problem in giving me their time when I was buying the car, but when I needed their help, they sounded annoyed. Jose wouldn’t even return my calls or emails. I had to call him multiple times to get his attention.
Horrible.
DO NOT do business with this company.

Terrible! Do not go here. Unprofessional staff. After agreeing to purchase a new CRV, I waited 2.5 hours for the contact guy to see him to write up the contract. It wasn’t even busy in the dealership. The dealer lost the 2^nd car key and I waited an entire week (and many phone calls) until they found the key. Post purchase was equally bad… two weeks after purchase, Sussman called and asked if everything went well, after I shared my story, I found out he was a Farmers Insurance rep and just wanted to sell me car insurance. No other Sussman follow-​up. Don’t they care about repeat customers?

Amer Gulraiz is a professional sales rep, he understands what you need and he is erudite and patient at same time.
I definitely would recommend checking out sussman Honda for new and used cars.
P.s my experience is limited to sales department only, I am not aware of sussman s post sales department/​service center

PLEASE DO NOT GO TO SUSSMAN HONDA OR YOU’LL OVERPAY AND GET MISTREATED WITH UNPREFESSIONAL STAFFS.
This dealership deserves no star for being unprefessional, rude and mistreating customers, but it made me choose at least one so here we go.
I went to their dealership today to get a brand new car. The saleman seemed to be pretty new at the dealership and he had no idea what he was doing, but to pressure us to sign the deal. I had a couple of bad experience on buying cars so I knew what I was doing to get the right deal this time. Unfortunately, he didn’t realize how well educated and serious buyers we were and he hit every point of our discomfort zone such as transferring our license plate and screwed them to the new car which he didn’t even sign the paper yet, kept calling us three times when we walked out of the dealership to grab lunch, told us we were pre-​approved, but wouldn’t tell us what the interest rate was, pushed us to go inside of the financial manager’s office to sign the paper when we didn’t make the decision yet and etc. To make the long story short, when we finally made a decision to walk out of the dealership since we felt mistreated, GM called us back and it made us thinking that he’ll give us a little better offer to close the deal, but No he almost threatened us that we will not get the same rate and will not get approved for loan once we walk and he told us to think again. He said once we walk out, he’ll call the bank to smash the pre-​approval and he’ll even call Sloan Honda who apparently gave us a better price to not to approve us on loans which we mentioned earlier to them. Are you kidding me? who do you think you are? I’m the customer and I’m the one paying the money and you are the one earning the business!!! I hope they are reading this because I want to tell you that I got a better deal and better price at Conicelli Honda and they were much more professional, respectful and very nice people. I know a lot of friends in the area and I’m going to do everything in my limit to stop people going to Sussman dealership because I don’t want anyone to go through what I went through and get mistreated. To end this story even better is that the saleman hand screwed back our plates on the back of car with an attitude because he was too upset that we didn’t close the deal with him and didn’t wanna use the screw driver.
PLEASE DO NOT GO TO SUSSMAN HONDA OR YOU’LL OVERPAY AND GET MISTREATED WITH UNPREFESSIONAL STAFFS.

I called ahead and asked if they had 2015 Honda fits and was told they had 3. 15 minutes lasted they told me they didn’t have any 2015s but had a 2013 I could look at. Classic bait and switch. When I told the general manager that I wasn’t make a decision that day he was very aggressive. When I told him I wanted to talk to my wife before hand he accused me of not being man enough to make a decision. I walked out of the store and will never do business there again.
I ended up buying a Honda Accord and love the car. This dealer lost my business.

One star is for sales department and general manager.
General manager was very rude and unprofessional. The reason my husband and I ended buying the car from them last year was because we didn’t want to go to another dealer for more hassle and waste of time.
We were there one evening, salesman gave us all the prices and crushed all numbers, etc etc. We were very close to «close» the deal. The next day when the salesman contacted me to follow up, I told him the sloane Honda had a better price for me. He got very upset and put his general manager on the phone. The GM (Jeffrey Sanders) was rude to me. Told me that I wasted his salesman time by letting him to think we had a deal. They had $ 500 from me and told me he wasn’t going to give them back.
I don’t remember everything he said (it was a year ago, but life got in the way to posting the review), all I know it’s that now we are looking into buying another new car and will not go to Sussman Honda.
I have nothing bad to say about the service department. No bad experiences with them.

After being lied to twice by a salesman and the service department, I don’t think I will ever do business with them again.
I am handy with cars. They wanted to charge my friends $ 800 for a brake job and rotors for the back. Turns out I did the brakes (parts $ 58.30) rotors where pristine. Not cool … I don’t recommend this place for anybody

I’ve been here for service and have also bought a car here.
I was searching for a car on Saturday, found one I liked, left to compare and to see what other dealers had. However, sussman was at the top of the list.
I was about to make the commitment when the salesman kept over selling the car and the dealership. I told him he was doing that and he was going to lose the sale. To top things off, he became aggressive and over bearing when I asked him to give me the Best price.
Needless to say, he lost the sale. I did in fact, buy a comparable car from their competitor.
Word to the wise.. Be an educated consumer and don’t let a salesperson’s aggressiveness push you into any decision. You can make your own best deal.
If looking for a Honda, try Sloane Honda.

I am loving my new honda pilot. Picked it up yesterday and absolutely love it. Went in to sussman after working most of the numbers over the phone and on the Internet and everything went super smooth.. No games, gimmicks or runaround.. they were great. Thank you !!!