U-Haul

I was really scared about using U-​Haul after reading all of the reviews of other locations here on Unilocal,and I would have booked a truck with a different company had I had time.
I did the reservations online, and requested having the truck from 11 — 2 p.m. this past Saturday. Five days after making the reservation, there was a call on our answering machine, asking «who let us» have the truck at 11 a.m. My husband called back, and was told we could have it either from 6 a.m.-2 p.m. or 2 p.m.-8 p.m. He opted to take the 6 a.m. (which made me think, «Oh, great! Nobody is going to want to help us!»).
The 6 a.m. was a blessing, as we were able to get the majority of the move done before the blazing heat of the day set in. We were in and out of U-​Haul by 6:05 a.m., and returned the truck around 1:30 p.m., with the luxury of taking three trips with the truck. We put about 10 miles on the truck, and got no weird hidden charges, no nickle-​and-​diming that we didn’t expect, no problems.
If you’re going to get a U-​Haul, I would say to use the Roslindale location for good service.