Trojan Storage

Horrible customer service!!! With the exception of some niceties over the telephone from an assistant manager Debra, this facility is one of the worst I’ve ever had as far as «policy changes» «rental increases for long term customers» «management» etc. John Farley was the Manager for possibly a year and always had a story about «why» the increases took place. His professionalism was HORRIBLE. He would complain that his wife was leaving him, gold panning equipment needing «climate control» etc. especially when confronted about RENTAL INCREASES or the new «MONEY SCAM» in Storage which is needing your OWN RENTERS INSURANCE!!! They sprung this on ALL OF THE CLIENTS during Christmas 2015 with a requirement of providing Renters Insurance by JAN 1^st. 2016 or they would put you on the «owners» friends Insurance Company «Bobs Insurance» for an unreasonable price.
Nothing a customer wants or needs to hear. They have NO EXPERIENCE with the Insurance. I was told by Debra that they couldn’t use my Renters policy due to it being in my Fiancé’s name. Well if she or anyone new anything about LAW they would clearly know that whatever address is listed on the policy and WHOMEVER resides at that address is AUTOMATICALLY COVERED! The building and facility itself has NOT changed one bit in 6 years. Is it a nice facility with climate control??? YES! Is it charging top dollar for this? YES! Has the «Climate Control» function changed??? YES! It’s not controlled night and day like it used to be. It’s now based on Heat/​Cold of the day.
Do they value their customer base??? NO, not in the least in my opinion. I’ve been with this Storage facility for 6 years due to pricey items that NEED climate control and every time they change ownership, the prices go up and the service goes down! It has changed ownership at least 5 times ending with Trojan Storage which is by far the worst. The staff is o.k. as far as general help etc. but the company itself is clearly not located in Sacramento. If you ever have a problem with the location you’re given a 1 800 number in which case the «Supervisor» will call you back to handle any and all problems. My call was NEVER returned, multiple times with me leaving clear and concise voicemails. I guess I should have known better assuming a «Supervisor» is going to handle a problem that a «Manager» cannot. Interesting to say the least. If you plan on using this facility, CAVEAT EMPTOR!!!

Outstanding! Better than expected. Friendly and helpful with an exceptional facility!

We are amazed at how great Trojan self storage has been! They have a clean facility, and great customer service. They have been a great support to our local girl scout service unit, and we appreciate them so much!

I couldn’t have asked for better service with Trojan storage and the manager, John. He is accommodating, friendly and knowledgeable. I would highly recommend this location for storage or U-​Haul needs. This was one of the best customer service experiences I’ve had in a long time.

Starting with my initial phone call I have been nothing but impressed with this place. John, in the office, was very friendly and helpful. He ensured that I was going to be renting a unit that best suited my needs. He is very personable and very professional.
The unit itself is located in a very clean and well maintained climate controlled building. I will highly recommend this place to anyone.

Today we came into Trojan storage and John Farley helped us. He was the sweetest kindest person. He gave us a discount (which they don’t usually do) and helped us get the boxes in the car. I will defintaly come back. Thank John Farley From the 3 women and the red car :)

I’ve had a storage unit for a couple of years and have always received very good customer service. In addition, the facility is well maintained, has good security and the online payment option is very convenient. I have recommended friends and family to Trojan and will continue to do so.

Horrible customer service and outrages rates after they rope you in. spoke with Debra today, and not only is she RUDE but she cut me off, wouldn’t let me talk, was talking over me and absolutely stonewalled me when asked to speak with the manager because she was, in my words being Snarky. I was never once rude to her, IDK, if she was having a bad day or what, but I have never dealt with such rudeness when I have been a good customer for 1 year and a half. when I first rented there, the people in the office were spectacular, but since they’ve changed over to Trojan, they have gone down hill especially with their employees. I’m currently looking for another storage facility and will never ever give them referrals. I had to rate it with 1 star atleast, but I wouldn’t’ even give them that.

Out looking for short-​term, climate controlled storage, and happened upon this place. Right off the bat, the staff was extremely welcoming, friendly, and helpful. Collin helped us find a unit that suited our needs. We were looking mostly at 5×10s, as most storage places offer that size, or 10×10. We were surprised and delighted to find that Trojan has 7×10 units, which is the perfect size for what we are storing there.
The facility is beautiful. The climate controlled storage is extremely well maintained. All the lights are sensor activated, no timers needed. There are plenty of carts for you to use when bringing your stuff to your unit. Even the doors on the climate controlled section are automatic!
Like I said, Collin was extremely helpful, and she got us an amazing deal on our 7×10 unit, much cheaper than a 5×10 anywhere else we looked. Hands down the best storage place we’ve ever used, we’re just sad we only need to use their services for a couple of months! Would recommend to anyone, especially since you get a discount for referrals!
Oh, forgot to mention one other great thing. They rent and accept U-​Haul dropoffs at this location. They really try to make things as easy as humanly possible for you!

I have started writing reviews when I find something good or something bad as I know I check out reviews before I make purchases and it helps me make good choices.
I wish I could give 10 stars for this place.
I made the reservation online. Got to the facility and they were on the ball. I only spoke with 2 employees. Debbie in the office who in the midst of a computer software swap was so helpful in getting me checked out.
The highlight of this experience was Bob. I can not say what a huge help this man was to me. I had to pull a car from Roseville to Sparks with a tow dolly. I’ve never done this and was so nervous. Bob went above and beyond to make sure everything worked properly and to instruct me further as to how to hook the car up safely and securely for a safe drive. I could not have done the job without his help. I am very grateful.
If I got half of this customer service at the places I frequent, I would be happy.
Thank you Bob and Debbie for making a very difficult day so much better.

I was supposed to pick up a truck here after i reserved it online. I couldnt reach anyone by phone at this location so i had to find a different location. This place shouldnt be doing buisness if they cant pick up a phone.