T-Mobile

Never thought I’d be writing a complimentary review of a mobile phone store because they ALL seem bad, but his store really surprised me. Part of this may because this is a corporate store rather than a locally owned store but whatever the reasons it certainly seems to have made a difference. Eric and Brandon managed to make my purchase as painless as possible, they were knowledgeable, experienced and efficient. They made understanding their plan relatively simple compared to the salespeople I dealt with at other stores and carriers. I went to two different t-​mobile stores, the first was good this one was better, both seemed more interested in my business compared to the ATT and Verizon outlets I visited. Overall t-​mobile seems to me to have more straight forward plans than the other major carriers (most of which seem deliberately confusing) and, in my short experience, genuinely interested in providing genuine customer service. If you need a new phone or want to change carriers I don’t think you can do better than these guys.

This is the BEST T-​mobile store! One of the reasons I have been putting off getting a new phone is I don’t want to hassle with the set up, transfer of contacts, pics, apps etc. Especially since I am not good at such technical things. I dragged myself into this store to finally make a new purchase. I figured the phone wouldn’t be in stock and will be mailed to me and then I would have to come back to have them help me configure it BUT I was pleasantly surprised when Brandon B. informed me they had it in stock. Not only was Brandon B. professional, personable and patient he did everything I needed to be done to get me up and running with this new phone. All my contacts were transferred, my pics and my apps too! I was literally able to leave the store and have my phone working (including accessing my email) with NO PROBLEMS! Of course, it took awhile to do all of that and I felt bad because it was still transferring when it was closing time. Brandon B. assured me that it was almost done and not to worry that it was past closing time. That is EXCELLENT customer service! I have always gotten great service at this store but I wanted to recognize Brandon B. because although he may not have realized it, he made something that I had been dreading to do so much easier and he helped me out so much he may never know how much it really meant to me. Unfortunately, it’s not often that this type of service is given these days (especially to older-​not so technology friendly customers) and I greatly appreciated Brandon B. for that.

Everybody at this shop is fantastic. Every T-​Mobile store that I go to is full of people that just run you round and round. I drove here from Elk Grove because it had 4.5 stars and it was totally worth it. Resolved all my issues with plan, and got 2 phones without anyone being pushy.
The best part though is that everyone is calm, cool, but not factitious.

A customer since 2003. And out of all the sales locations I’ve been to throughout the years, this store is by far the most customer focused. Not sales focused. Have you ever been to a store and if you’re not planning to buy a new product you’re treated «differently»? Not so with this store. So although I’ve moved and this location is no longer the nearest one. I purposefully will drive here to browse, ask customer questions, etc. And if I want to jump to latest released phone, I’ll do that at this location as well. Over the years this location continues to hire and maintain quality staff.
Kudos to you Roseville /​Granite Bay store. You do T-​Mo and your customers proud!

This is my favorite T-​mobile location! If your ever here I highly recommend asking for BRANDON. He is awesome. Brandon is extremely knowledgable about their products and the services they offer. I was surprised to find out he wasn’t the store manager. Unfortunately I was going through some trouble with insurance and customer service but thankfully for Brandon he turned it around for me. He went above and beyond for me. Brandon truly is an amazing asset for T-​mobile and deserves to be acknowledged for it. Brandon you rock!!!

Kyle and the team here are awesome. The picked up a device from another location, so I could run my business the next day. Thank you so much!

Kyle is the absolute best!!! He is the true definition of best customer service! He always goes the extra mile to help out & make sure you are absolutely taken care of. I will never go through another store ever again! He really needs to be recognized for his customer service he deserves it! Truly awesome!!!

Eric was great! I switched from Verizon to T Mobile for the promotion they were having and I am so happy with my new bill and my new Samsung Galaxy Edge 6+! Also had to choose a phone for my mom but I couldn’t quite get what I wanted because my old phone wasn’t GSM compatible, but Eric gave me a lot of options to work with and finally decided on one that worked for me. He was very friendly and patient through a somewhat time consuming process, but he happily helped me, engaging in conversation passed his break/​lunch with a smile. Great customer service!

Great service here! Went in to talk about a tablet for our son & was given great customer service, cost saving advice & a free charger from Robert McCarthy! He is a nice guy & we will be sure to go back & see him when we need to manage our plan or upgrade devices!

Come in for my upgrade and got myself a Samsung tables. Adam and the crews are awesome. Always satisfied when i visited this location. Never disappointed with a waited time. I will keep coming back to this location not even out of my way from home or work. Thank you Adam, Crystal and everyone.

now I understand why no one has T-​Mobile. Looking to switch from Verizon. One customer in the store. 3 employees. employee says he will be with us in a minute, then answers 1000 questions to someone calling on the phone. He then leaves and goes in the back room. then a employee girl comes out from the back room and goes on the phone, does not say, «be with you in a minute» or anything. she then leaves to go in the back and we are still standing there. No one in the store? After 10 minutes, I just left. Bad to have people like this who do not care, working for your company. Done with T-​Mobile.

Husband had done some leg work earlier in the week with Adam running numbers in moving from Verizon and taking advantage of the early term fee. We came in tonight to trade in and buy our new phones. Adam was with a customer but Kyle ended up helping us with our transactions and importing our contacts. Kyle still let Adam have the credit for both phone sales! I thought that was great customer service/​team work. Really nice and funny guys. No pressure and extremely courteous service.

Switched over 5 lines from Sprint.
Worked with Jessica and Adam on two separate occasions. Very nice people.
Michael, the general manager deserves the 5 stars for his customer service. Don’t want to get into the details, but they were generous, gracious, and understanding.
So, essentially, don’t go to another store. Go here even if you have to travel.

These guys seriously deserve the four and five star reviews they are getting. We came in to chat with them to possibly switch from Verizon. Talked to Crystal. She was very low key. no pressure gave us all the options ran the numbers and it added up. We decided to come back a few days later after we had uploaded photos as we were going to be switching out phones. We went back yesterday evening Crystal wasn’t there although she was awesome and spoke to Jessica who completed our transaction. 2 new Samsung Galaxy Note 3s and out the door. Doing business with T Mobile is completely the opposite of going into a Verizon store who truly are like sharks. These guys were so laid back it was great. As far as I could tell the three ladies in there, Ashley, Jessica And Crystal are great… hang on to them!

We had an awesome experience today from switching from another carrier to T-​Mobile with the help of Erin. She really helped the process go a lot smoother and was friendly. Thanks!

This is simply the only t-​mobile store I will ever go to. Every person in the store is knowledgeable, kind and all around awesome. I’ve never been treated with better customer service. For my business and I hope all of yours you will make it a point to go see these guys and let them set you up the right way.

Although there is one employee at this location who is helpful, this company continually promises one thing and provides another.
I have had a new Iphone 5 for six weeks. The lock button is broken and the phone will not turn off. I have a warranty on the phone, and they told me I could come in and have the phone replaced. I get to the store, and they tell me that no, they can’t do that because it’s been past thirty days. They will «overnight» me a new phone though and I can come in and get all of my information transferred to the new phone.
Problem is: they want to charge me 20 bucks to get the new phone, which isn’t a big deal, but I’ve literally had the phone for 6 weeks. It shouldn’t have crapped out by now. But whatever. I get a confirmation email and text letting me know the order for my new phone was placed… and it should arrive July 7^th. Is that what «overnight» means, T-​Mobile? Just wondering. So now I’m waiting for this phone to arrive, can’t turn off my current phone, and every time I use the phone I have to wait until the screen times out.
I also recently changed my phone number and have now received countless calls from blocked numbers. The majority of these calls are from different collection agencies, asking for a girl named Jasmine. Even though I’ve let each caller know that I am not Jasmine and know nobody by that name, the calls continue. I’ve asked T-​Mobile if there is a way to block calls and they said no, but I can change my number again for a ten dollar fee. Why should I be paying for a new number when they gave me a recycled number and I’m receiving phone calls from 6 am to 9 pm? But anyway… if you’re Jasmine and you used to have T-​Mobile… girl, pay your bills.

After being a long term metro pcs customer, I had decided to join t mobile because they started offering iphone services. I went in to the store off of douglas in roseville, and was immediately greeted by Mr. Randy Walton. He not only found a plan that seemed to have suited my phone needs, but he also offered me a temporary phone to use until I had my iphone unlocked to sync up with T Mobile. This was such an unbelievably nice customer service experience, I highly suggest that anyone who is interested in getting any sort of cell phone service go to T Mobile. And most definitely talk to Randy Walton!