Sprint Store

Manager Dan was fantastic! I love this store.

Horrible shady practices at this location!!! Watch out for Mohamed. Your bill will double without warning if you go to this location

Awwwful customer service. Sprint is a rip-​off, they will get you coming and going and their reception is horrible. From 2011 was told they were expanding towers, never fixed any reception. Changed to their month-​to-​month plan even though it eliminated my unlimited data. Felt liberated! Was told I could leave anytime, no penalty. Left for Cricket, dude, dirt cheap and uses AT&T’s lines, go there. Sprint charged me a $ 100 early termination fee. Apparently the month-​to-​month plan doesn’t eliminate the contract, so don’t fall for that bait and switch. Ouch factor: My 2 yr contract that I believed was gone, had 1 mth left on it. I would have waited. Greedy heartless corporation, the assistant store manager at this store reflects that, which is a fallacious boost to his ego I’m sure. Good luck. My Sprint bill was $ 82/​mth. My Cricket bill is $ 40/​mth and the reception and data plan are way better. Someday Sprint’s going to lose all their customers and all they’ll hear is Crickets.

Mitch West was incredible to work with. He solved an iPad issue as well as got my family connected with new phones and a better calling plan. If you are at this location please use Mitch. You won’t be disappointed.

We had a great experience at this Sprint store! The staff member went out of his way to make sure we got all the discounts we qualified for and applied as many special offers that he could. He didn’t pressure us into anything he was trying to upsell. I told him what I wanted and he gave me the lowest price breakdown for what I needed. I was on the fence about being a Sprint customer, but after our experience there I will definitely recommend Sprint and have my husband sign up with them too.

HORRIBLE! My husband I went into a sprint store (we had just switched to verizon) to sell back my iPhone, we were already told an amount, the woman at the counter, her name started with a Z, was so rude. She was so rude I can’t even explain how bad it was. After she told us the amount we were told wouldn’t be honored, my husband pointed out the sign in the store saying they would match competitor offers, she said no that’s not true. Another worker came over and looked at the sign with us and said yeah that’s right, the sign says that, and she yelled at him and said to him that he shouldn’t be helping customers and telling them things like that! It was on the sign in the store!!! It was horrible, we just left the store. She was horrible and it just proved we were right in switching carriers.

Will NEVER go to this store again! Horrible customer service and inexperienced staff. Met a friend there to activate a phone I sold to him, after waiting for over an hour, the associate tried telling us the phone was defective when all it needed was to be charged, she was very inexperienced, and the store manager just stood there playing on his phone instead of helping customers.

I went to this store to purchase a iPhone 6plus. I bought the phone using the 24 month option. When I was standing at the counter the employee started an unusual amount of small talk. He started talking about personal things and actually started chumming with me in a strange way. As he left the counter and came back with a tablet, I asked him what the tablet was about and he said I got a free 8gb tablet for purchasing the phone. I really didn’t want it because I have an iPad and a tablet for work but thought what the hell, I’ll give it to someone. After about 45 minutes of small talk he then turns my direction toward a Harmon Carden Bluetooth speaker. He put it up on the counter and started playing it loud to the point of annoying. He then says to me, hey, you seem like a great guy and I know you like that speaker. We’re asking $ 149.00 for it, being that you seem like a great guy, I’ll sell it to you for $ 49.00 and credit your account $ 100.00. Of course I jumped on it and swiped my card for the $ 49.00 and swiped my card for the sales tax on the phone. We stepped to the back of the store to where they were activating my phone and while I was standing there, another man took the tablet out of the box and started entering numbers. I didn’t understand why he was entering numbers and I told him to completely disable the network because I wasn’t sure if I would accidentally use data on it. After almost 2 hours I left the store feeling like I got played somehow and would just wait for the first bill to appear to confirm my thoughts. The first bill arrived after the purchase. I noticed a new line on my bill I had no clue about. It turns out that my «free» tablet was added on to a two year plan without a word being said to me in the store that by accepting this tablet I would agree to a two year plan. The $ 100.00 credit wasn’t a credit for the speaker but for the tablet. And, as the man was entering the numbers for the tablet and I told him to disable the network, why didn’t he say to me, why would you disable the network when you’re on a data plan? He was in on the scam and knew well what was happening. This was flat out fraud and I have contacted the Minnesota attorney generals office. At the very least the ones in on it will be fired and they will be put on a consumer watch list. I’ve been with sprint for too long to have this kind of hustle done to me. Beware of these people. They are nothing short of criminal and that will cost them their jobs.

Horrible customer service, not a surprise as most sprint employees seem to not care about the customers. Avoid like the plague!!!

Don’t waste your time coming here. TERRIBLE customer service! Associates are not well trained, they are impatient, condescending, and rude. Really bad news!

I purchased an iPhone 6 plus from the Sprint Store in Roseville Minnesota In November of 2015. The sales representative was dishonest and fraudulent. I told him that I did not want a screen protector and he put one on my phone anyway. When I told him that I did not want it. He said that it was at no charge and he was giving it to me because I was a long time customer. He also gave me another item I did not request, want or have a need for and said it was also a gift. When I requested a paper receipt he said that he had emailed me the receipt. l never received receipt and when I call Sprint for the receipt the receipt showed that I was billed for both of the items that he said was free. He also only credited me for only $ 100 of the $ 200 trade in credit that I was to receive for my old iPhone. This is not the only dishonest experience that I have experienced in a Sprint Store or with there 800 number sales staff. I have only tolerated this because I’m on a corporate contact. They are the most dishonest organization that I have done business with in over 40 years.

Made a Unilocal account just for this review. Beware… Store employee gave us accessories during our upgrade. Misrepresented them as promotion items (despite me expressing skepticism) and later learned that he used our credit from returned phones! Bad business practices; won’t break my bank but I didn’t need the items and def wouldn’t have accepted them if I knew!

Stopped in today to transfer my services to a different phone since mine was on the fritz. Attempted for 15 minutes to log in to my google account… which I didn’t remember the password for and then the new phone was set up for autocorrect so it kept changing my «spam filter» entries into actual words. So frustrating! But the service rep was very patient and kind while I stood there getting frustrated and mumbling profanities at the phone… :(I finally asked Benjamin Gamboni if he could change my google password so we could stop the insanity. He was able to do it right there and let me come behind the counter to set up the new password! This guy was a great rep! As usually when I come in with a problem I can never have it resolved due to I don’t have insurance. I curse the insurance as well… :) Thank you Benjamin and Sprint for helping me get switched over to the other phone!

This is my favorite Sprint store.
I have been with Sprint for about 6 years and have gone to MANY different Sprint stores over that time and change of locations. This store is by far my favorite.
The staff at this one are exceptionally friendly and knowledgable. Most of the staff have had or tried out many of the popular phones first hand so they actually have genuine feedback on them. When I was shopping for my Blackberry, I dealt with a woman who had used an android, a palm and a Blackberry and loved the Blackberry and she could tell me exactly why and explain the pro’s and con’s of all three phones. It was wonderful.
Now I’m in the marked for an android and one day when I stoped in I spoke with a gentleman who had just transfered from a Blackberry to an android so he was able to understand my concerns and needs in a phone.
They also keep this store very clean and organized. Sometimes there is a wait to speak to someone, but they electronically sign you in the minute you walk in so you get service as quickly as possible.
This location also has a repair room on site, so if you phone is broken they can sometimes fix it very quickly or at least start on it.
Make sure you check to see if your company/​organization you work for gets a discount — MANY of them do!