Motorcycle Performance Center

Great shop. Another kt. shop diagnosed it as tranny problem. won’t say who. After a valve adjust and timing Chan done wrong by a shop in another state. fixed in no time. I’ll be back!

This is a ZERO star rating! The story goes that we had to bring our KTM bike back down to Motorcycle Performance Center after we brought it home (50+miles away) and found that the very reason we had the bike into the shop wasn’t fix. Upon picking it up again, some very young men loaded it in our truck. Now mind you, I brought 6 tie downs. I questioned twice why they loaded in the truck and were tying it down with the front wheel turned. I explained to them that I did NOT want it to fall over, and I had 50+ miles to go. The young men seemed to struggle with how to get it to stand up, so a manager walked out and had them unstrap it and load it completely different. I stressed again that I had a long way to go and did not want it to fall over. Well guess what, no sooner did I leave the parking lot and headed down the street to turn around to get on the freeway the bike fell over and hit the side of the truck. A passer buyer rolled his window down and asked if I needed help. He said he would come back to the bike shop and let them know, that he watched it just tip as I took the corner. I went back to the bike shop less than 3 minutes later and OUT Roars Brad! I had my husband on the phone and I handed the phone to Brad. He went on about some song and dance about he is not responsible for loading bikes but he would take care of the damage on the truck but we would have to go to the body shop he works with. Fast forward to the spring, when we can live without the truck for a while due to living in snow country, Brad is now changing his entire story. Said I went tearing out of the parking lot and I caused it to tip over and he watched it. First of all, I never tore out of the parking lot, I was already really concerned about their lack of skills of tying it in. Second of all in 31 years of driving I have never had a ticket, nor been pulled over. Third, he is a liar, as it tipped over right down the street out of his eye view. So after back and forth with the body shop and Brad, he now agreed to pay only our deductible. What a piece of work. It is no surprise to read the comments on Unilocal about Brad. He is a very rude business owner and should be reported to KTM. He is representing the brand in such a negative light. Needless to say our truck got fixed, but only after going through our insurance (thank goodness we have great insurance and it did not affect our coverage), and needless to say we will NEVER frequent this shop again. Brad, you need to learn how to take care of customers that have given you LOTS of business. NO MORE though. Best of luck-​Just kidding!

My boyfriend and I visited this shop with the intention of buying the new 390RC, and the owner talked to us like we were stupid kids (we are 24 years old) and assumed that we did not have the money, nor the credit scores to be able to finance the bike. I went to Nor Cal Motorsports instead, and was treated very nicely. I absolutely do not recommend this shop at all. Horrible service, they should be very ashamed

I stopped by this dealership today. I was helped by another customer, yep, you read that right. I chatted with another customer about KTM bikes. Then I wandered around a bit and eventually I asked for help with the bikes. I was told that person was going to lunch but they’d get someone else. I waited a while then decided it was time to go. Since this may not be a usual occurrence I am starting at 3 stars. They had good inventory and a nice parts department. I know it’s a small business and people have to take breaks, but if someone asks for help there is no excuse, you knew and chose not to act. Maybe this will help, maybe not, that’s up to the dealership. There is another KTM dealership an extra ~15 minutes away from where I live. I was helped at that dealership, guess where I will go next time?
Power tip: never leave customers waiting, they will go buy from someone else.

Great experience at the KTM store in Roseville today. We just happened by and were lucky enough to meet the owner Brad. We have a KTM 500 EXC so he gave us a tour of his bike. We actually found a part we didn’t have and bought it. Thanks for the hospitality. The young man at the counter was also great. We’ll be back.

I’m a first time customer at MPC and bought a new $ 10,000 dirt bike from them. The bank sent them the check next day and I called MPC asking them to call me when they received the check so I could come down and pick up my new bike; I planned on riding it the next day with friends at an OHV area 2 hours away and we were leaving at 6am the next day. MPC said they would call. I had the tracking number and the check showed that it was delivered at 11am. By 4:30pm I had still not received a phone call so I went down there and they apologized for not calling me, but they had «gotten busy.» Ok. So i then proceeded to order some new parts/​accessories for my new bike that they didn’t carry in stock. They said they would call me when parts came in, and it’s been 6 weeks and I have yet to hear from them.
I would have imagined that they would have realized that this was a great opportunity to give a great first impression to a brand new customer who just purchased a new motorcycle from them. But they failed big time in impressing me, and their after-​the-​sale customer service has been non-​existant. I expected A LOT more from a dealership that sells a premium product like KTM. I have a BMW motorcycle and A&S right next door, though might have some tools on their sales team, have always treated me as a special customer, which is what needs to happen to get me to actually go out of my way after the sale to buy parts from a shop vs. the internet. I’m all for helping the small local shop, but they have to earn my business, and MPC seemed like they could care less if I ever went back there again.

Went to the ktm open house tonight, good times. Free redbull and a 6 $ carls junior burger. All the ktm factory riders are in town for hang town and signed autographs at the event. Lots of really cool bikes and live music.

When I have stopped by, they have been helpful.

I went in for some help diagnosing a clutch issue. Parts guy didn’t really want to give me the time of day and kept telling me the parts I brought in were not KTM parts and I must have the wrong engine in my bike or something…
Really?
If I had just gone off his advice I would be no closer to solving the issue. After nicely pressing the issue talking through it he finally looked up on the parts diagram that my parts were correct. I suspected the cable so I bought a new clutch cable and voila. Running bike again.
Would give one star, but in the end he helped me figure it out. Not the kind of service one expects from KTM.

I pass 2 other shops and drive 15 miles to shop here. I have one shop withing a mile of my home and I still go to Brad and Chad at MPC. They know me by name, and have parts for all 3 of my bikes in stock every time. When I call they don’t make me feel like I’m a pain and they take the time to help me. If I ever bought a NEW bike it would be from here even if I had to pay a little extra. The service and peace of mind knowing I’n buying from good people goes a long way.

I bought a new Ktm from there last year and they did a good job prepping and I was able to negotiate a very competitive price. I’ve been to many ktm shops and these guys have more parts and accessories in stock than several other ktm stores combined. I always stop on my way through sac to see whats new and pick up some new swag

I’ve been a customer of Brad’s for many years and I’d recommend MPC to anyone considering an offroad KTM.