Jeffrey Honda

I don’t like being lied to or misled.
I signed up for a lease on a 2015 Honda Civic, and was told the oil changes would only cost me $ 30. Now when it’s actually time to get it done I find out it will cost $ 50.
Not cool Jeffrey, not cool at all.

This place is by far THE WORST car service I have been to! I will never return! I came in to get some airbag service done to my Civic & paid in advance only to find out they wouldn’t be able to fully repair the car without me paying more money for other services to completely get the problem resolved (which they failed to mention in the beginning). I felt like I was just getting the run around so I came back to get a refund for the service they had promised me but was NEVER performed. One of the «managers» RYAN SEIDLER rudely approached me & greeted me by telling me I had paid them to diagnose my car (FALSE) so I was not going to be getting a refund. I asked for another manager of someone of higher authority that knew what they were talking about because I was done dealing with this nonsense knucklehead. I eventually was able to get my refund back but not without a good argument & headache. Go anywhere else but NOT to this place! Don’t waste your time!

Went in to get transmission fluid for my 2005 Honda Civic. The Honda service desk said I needed to go next door to Acura. Went to Acura parts desk and nobody was there. There was a man adjacent in the teller window chatting it up with his buddy talking about sperm and whatnot, never once acknowledged I existed. Im in the market for a new car and my civic never steered me wrong, if I consider another Honda it probably won’t be from this dealer. Which is a shame because I live 2 blocks away.

I’m writing about SERVICING AND REPAIRS, not sales. I will never return to the dealership where I bought my Fit, and will definitely return to Jeffrey Honda service.
The service entrance and repair shops feel bright and clean. I drove my Fit in on a white-​painted concrete floor so clean I was afraid of dirtying it with my tires. Yes, I know that’s ridiculous. But the floor would show any dirt, grit or grease.
A wide, uncluttered express shop opens to the left; same floor. Three linked, tall-​cube, service advisor workstations sit next to one lane of this two-​lane foyer, open to customers. Instead of sitting in an office behind a walk-​up glass window, an advisor comes to you. The setup enables a seamless hand-​off from one advisor to another, depending on the service the customer needs.
Seamless it was when I decided I wanted the recommended full maintenance instead an express oil-​change, which includes many services itself. I didn’t know that Jonathan Noble, who handles express service, had handed my car off to Ryan Seidler until Ryan leaned into the waiting area to tell me a lug nut was cross-​threaded on one wheel; it would have to be cut off and replaced. I couldn’t have been more grateful I was at a Honda service shop. A non-​Honda dealership’s collision shop favored by my insurance company had taken the wheels off during body work and then, of course, put them back on. Oops.
The car needed tire rotation along with new brake pads and rotor resurfacing. Can’t do any of that it you can’t get the wheel off. I don’t want to think about how another service shop might have handled this. Really.
Jonathan and Ryan were friendly, patient, open, and efficient. For a car that needs so little maintenance, I’d rather have the work done by someone who knows this rare, Japanese car well. Go to Jeffrey Honda; you won’t be disappointed. Just don’t walk up to the only grimy-​looking place in the foyer: the parts department window and desk. Wait for an advisor to come to you, or go to the next stop past parts: the advisors’ workstations.

We bought a brand new vehicle here 7 years ago. Pleasant enough experience. Our salesperson was Gloria, and she was great. After purchase, though, it’s all about the service. And these people are top notch. Mostly have been in for routine maintenance, but it has always been a positive experience thanks to the friendly staff from the service manager, to the parts department, to the cashier. It’s the kind of service that will have me buy another vehicle from them eventually.

This review is specific to Jeffrey Honda on Gratiot Rd in Roseville, MI. My mom recently purchased a brand new 2009 Honda Accord Coupe from Jeffrey Honda and we were overall extremely satisfied with their service.
They have a large selection of cars with various options but they did not have the red accord coupe we wanted and hence we had to substitute it for a black one. (could be a deal breaker for a few)
The sales person we talked to was extremely helpful and patient. My mom was very nervous when it came to buying her first brand new car and the guy walked us through each model and the features unique to each car. He also accompanied us on the test drive and was never pushy.
What puts these guys above and beyond is the fact that once we picked up the car from the dealership the sales person sat with us in the car and helped my mom set up the in-​dash navigation system and bluetooth. My mom is an extremely slow leaner when it comes to 21^st century technology and he was extremely patient even though I lost mine a few times lol
I wish I could remember his name but all I can tell you that he is a tall, average built Caucasian man.