Eastside Gynecology-Obstetrics PC

I love this place! They have been so incredibly helpful during my pregnancy and answered all my crazy questions! The girls at check out are amazing and so friendly! Shout out to Sonya! I actually look forward to my appointments! I have been seeing mis wives and all three are so knowledgeable and reassuring. Thank you ladies for all your help and kind words!

This is the most disorganized, poorly run office. You’ll hold for an hour to make an appointment, deal with rude receptionists, wait in the waiting room forever, have to explain your insurance information several times, and tolerate mixups of lab results. BUT I continue to put up with all of this because the midwives there, Jen and Amy, are nothing short of amazing. You will not find the type of care that they provide anywhere else. If you were looking for a support system during your pregnancy, birth, and recovery, these women are IT. I have also seen a couple of the OB’s (Chen and Hamby) and liked them too. It’s just too bad about the office administration in general.

Ladies, Be Aware!!! I was in pain, I mean PAIN, when I got a quick appointment in this office with Dr. John Knapp. I was desperate for a doctor with some knowledge and empathy that my insurance would take w/​o going to the ER… what I got was the complete opposite, sad face :-(
This was the most unbelievably arrogant dismissal of my symptoms I have ever experienced. Dr. Knapp did not order a pap, blood test or urinalysis… he did a physical exam, BARELY, and CHARGED ME $ 200!!!
Then, after telling him repeatedly that I cannot take birth control and I am in serious PAIN, he prescribed me bc pills and dismissed me like I was lying or drug seeking. He kept calling me «kid» during the exam in a condescending way, I am in my mid 30s btw. Dr Knapp made me feel like an ignored child, I feel for his children of he had any…
Long story short, I went for a second opinion with highly recommended OB/​GYN Dr Bruce Rochefort in Dearborn, and he sent me for an immediate pelvic CT SCAN with contrast, and found not only a herniated disc in my lower back but also tests that lead to a serious diagnosis that I do not wish to post!!!
Dr Knapp failed me as a patient, and as a fellow human being. He ordered no further testing than a pelvic physical exam, and dismissed me with a toxic drug which I repeatedly told him I have a bad reaction to while calling me «KID,» in a condescending way!!! Please ladies, do NOT trust your reproductive health with THIS MAN!!!
This was the single most infuriating, incompetent, and disgusting GYN experience I have ever had in my 34 years that could have cost me my fertility! Thankful I sought a second opinion! !PLEASE Do not ever see Dr Knapp!

I feel like just a number to them as well as a bother. The last appointment I had I waited an hour and 45 minutes to be seen only to overhear my Doctor griping about having to see a routine pap at the end of the day. When she finally came in she recommended a procedure that I had questions about. She basically said that it would help and walked out of the room. I went online to research the procedure and there are a number of terrible reviews about it. I’m not sure what to do now, but talking to my Doctor about it will seem like a waste of time. Basically I feel like I am not a human being to them who’s life may be affected by a procedure that is thrown at them just to get them out of the office. Time to look for a new Doctor!

I was a huge fan of Dr. Somerset and was really bummed when I found out that she no longer practices OB. If you’re looking for a gynecologist though, she’s top-​notch! Otherwise, very nice and professional office, but be prepared to be on hold for half of your day. And if you aren’t on hold, you’ll most likely end up in a voicemail and have your call returned within 24 hours. It’s strange to me for as many workers there are behind the front desk, no one can answer the phone.

After receiving a commendable word-​of-​mouth referral from a friend, I decided to switch to Eastside as my new OB/​GYN. However, I was upset at the lack of customer service, timeliness of followup calls, and disorganized and dismissive staff.
For my initial appointment, I had to wait for 30 minutes in the waiting room and then 35 minutes in the doctor’s office before I could speak to a Doctor or be taken back to an exam room.
I was told that if I didn’t hear from them in two weeks that I should assume results were fine. I called to followup at the two-​week mark, not hearing from them, only to deal with the most frustrated and ANTIQUATED voicemail system. I was forced to leave a voicemail with my information to await a call from their staff, at their leisure. A day and a half later, I received a missed call from a nurse who asked I call back them back, the time was around 4:30 PM. I called the voicemail system again to find that their line closes at 4 PM, which forced to leave yet another voicemail. When I was finally able to get a call a day later with my test results, I had followup questions for my exam results, so I was forwarded to yet another line to leave a voicemail for a nurse to return my call at an undisclosed time regarding my OB/​GYN care. I also had to make a third separate call and voicemail to request a form to have my old medical records be released to this office, which I NEVER received.
When I had finally scheduled a followup appointment with my original doctor, I was told by the front staff that not only did they schedule me with my doctor who was not available at the office that day, but that I would have the option of either re-​scheduling or seeing a new doctor. Mind you, I had already taken time off from work to make this appointment, so I went ahead with a completely new doctor. After waiting 50 minutes in an exam room, I finally had to re-​dress and find a nurse in the hallway to ask when my new doctor would be seeing me.
And here I am once again two weeks later, no call from the office and forced to followup to inquire about my test results with their voicemail system.
I would not recommend this office to anyone based on the blatant disregard to timeliness and customer service. I would HIGHLY SUGGEST they work on a system that provides an option to talk to a nurse-​practitioner on-​call and provide patients with better followup options.

This location is one of the 3 or 4 that my Doctor is associated with. This passed week, I had to have my first mammogram… I was finally de-Virginized…yes it’s true… I’ve heard all kinds of stories… ranging from the mad crazy to the never phased… Literally, this was totally a non-​issue appointment… The gal who does the exam here Pam, maybe Denise (god I hope that’s her name… blonde hair, really friendly and comforting) was extremely AWESOME!!! She poo-poo’ed any stories I had heard about Mammo’s…and simply said… everyone is different… therefore, the test will always be different… Luckily for me, it was nothing… it was easy, fine, quick, simple… etc… I’ve heard people say «It doesn’t hurt, it’s just uncomfortable»…the only thing I thought as a tad uncomfortable was being shirtless and just standing there with ma’ girls out… it was a lil chilly in that room… hahahha… Seriously… it was fine!!! Do right by yourself!

OK dudes! This is about the lady doctor so if you don’t want to read about the lady doctor move to the next review ahahaa!
No really this office is beyond awesome! They do it all here, they even have a derm and skin care on site. They do all their mams and ultrasounds too. No having to go somewhere else and have junk sent back to the office bull!
I have been going here for about 10 years. Dr. Hall is my doc. She is quite possibly the coolest sweetest funniest doc ever! I swear!
I mean who enjoys going to the lady doc ya know. But I look forward to seeing her a couple times a year because she makes everything so comfy.
The staff here is just as great!
There are quite a few doctors at this location and I have girl friends who go here and see other docs and love it just as much as I do.
I cannot say enough about Dr. Hall and that office. For appointments most of us ladies dread it’s nice to go someplace and be comfy.
They give you a robe to cover with and not a vest made out of paper towels and everything and so well run, clean, quick and organized.
So girlies if you are in need of a new lady doc I highly suggest checking out Eastside OB-​GYN.