Custom Dog Training

My boss’ ex signed their dog up for training. She told Shirley that I, their bookkeeper, would make the payment. Shirley called me to ask where the payment was but since I did not know about the payment I wanted more information. Shirley was incredible rude when I pressed for information but since she couldn’t/wouldn’t answer my questions she put Carlos on the line. Carlos wanted payment right then and there and threatened to take the dog back if he did not get payment immediately. I told him I would pay the bill but, like any good bookkeeper, I was not going to just send money without knowing details. Carlos was so rude and threatening that I am writing this review to let people know to stay clear of this place. I was treated badly for just asking simple questions that there is no way I would ever leave my dog with people who are disrepectful, untrusting and mean. I want my precious puppy in a loving environment not a hostile one. If Carlos is so untrusting how can you trust him with something so special as your dog.

I took my dogs to Custom Dog training. One day we showed up for class and were intercepted by a friend of the trainer who said he was sick and there would be no class that day.
Two weeks later we found the instructor passed out on the floor drunk. Classes were cancelled until further notice. We were told we would be contacted to resume classes when he returned. We were never called. I called and said I wanted my money back after months of waiting. He asked if I wanted to return. I told him now and again I asked for a refund. This was in November.
Two and a half months later I have left messages and filed a complaint with the BBB and nothing has happened so far. No response and no refund…
I DO NOT recommend this place!