Crate and Barrel

My husband and I had been looking for dinnerware for a while. We had seen ones we liked at Crate and Barrel but decided to look around. Several weeks went by and we stopped in around 7:30pm on a Saturday night (they close at 9pm). We were asked if we needed assistance and at the time we didn’t. We found a clerk (Taylor) who was cleaning glassware. She gladly stopped what she was doing to help us. We wanted a service for 24 people. Easy right? At first we thought yes, however one of the colors was being discontinued and that made things not so easy. At first I was told by another clerk (Becky) that I could do a phone order from another store for what they didn’t have their in store. But, I would have to pay shipping. ?? Why? No one else charges shipping when they don’t have something in stock? She explained if it was at their warehouse there is no shipping charge but, if it’s from another store there is. When I asked about the costs and using my 15% off coupon she wasn’t sure. So, she called Casey the store manage down. She made all right in the world. Said to find the rest at a store and ask them to waived the shipping. Everything else I could buy at their store and use my coupon all day. So, Becky and Taylor got busy looking up in store items and ordering from the other store. All I had to do was pay over the phone and pay them. I got home and am missing 4 bowls which is understandable considering everything we got. I’ll call when they open today, but don’t anticipate any problems based on our great service last night!

Thanks Kaytrin! You made my shopping experience so easy. You not only were so helpful but as pleasant as could be. Thanks!

So I was walking by with my girlfriend, she noticed they had throw pillows and we went to go check them out. The pillows were at the front of the store by the entrance as we were checking them out an associate came to the front. She just stood there, she didn’t say hi or anything just stood there as if I was going to steal something. She stayed there until we went up the stairs.
We continued walking through the store and no one else said hi or we need any help just terrible customer service. We were in and out in like 20 min and left annoyed.

Sounds like they need to find a way to designate when they have a «special event» going on, and when they do not.
They do a decent job with the registry events. Each group gets an iPod Touch to scan various bar codes corresponding with items they wish to include in their registry. One can use his own iPhone, for instance, but it must be Apple. (boo)
Upstairs is mostly furniture. Luckily, someone had the Nespresso going downstairs so I got a complimentary coffee drink. Like most things in Roseville, I’d return if in the area. Otherwise, the bay area is closer.

Buyer beware! Horrible customer service. I will never shop here again. I bought two of the woodland duvet & shams in both of the offered colors because I loved how they looked online. When I opened the duvet and found it to be extremely wrinkled, I tossed it in my 3 month old, top of the line drier. After about ten minutes I smelled smoke. To my horror there was now a huge hole in the duvet. It was literally just falling apart. Thank God I didn’t leave the house or it could have destroyed my drier & possibly burned down my home. Needless to say, I returned this online purchase to the store near me at the Roseville galleria. There, I was treated terribly, lectured about not following the product care directions, (false) sales people chatting with each other about if they’d be able to refund me for the defective product or not, told me they’d do it «just this once,» etc. I’ve purchased dishes and furniture online from them to my satisfaction, but this was my first time to return something. Now that I know they don’t stand behind their products and have foolish sales clerks & poor management, I’ll certainly never shop here again. Good job Crate & Barrel. I’m currently shopping for a new sofa and bedroom furniture… but not from you!

I have shopped here many times. The products I have purchased have been very good quality. I’ve had to returned a couple of items and C&B gladly took them back. The clerks have always been friendly and helpful to me. The only problem with this store is that I could spend way too much money there. They have everything I want/​need and then some.

I still love Crate and Barrel products, but the customer service at this location could use some work. The sales associate my wife dealt with today was extremely rude. We placed an online order about a month ago for in store pick-​up. The confirmation email that I received said that my items were ready for pick up and that the order would be canceled and refunded if we did not pick up the items in 14 days. My wife and I changed our minds about the order and decided to let it automatically cancel per the statement from the in-​store pick-​up email. When we didn’t see the refund after a month my wife went to the store to inquire about the cancellation and refund. The sales associate told my wife that the online policy and the store policy are different. The sales associate also said that they call people to follow up on orders that have not been picked up.
First of all, why would the email for in-​store pick-​up say one thing and then the store you are picking up the items say another thing? Wouldn’t you want the policy stated on the in-​store confirmation email to reflect the same policy as the store you are picking up the items? If not, there should be a disclaimer or a note that says the policy may differ. The sales associate treated my wife like she should have known about this unwritten policy. When my wife told her that it was stated on the store confirmation email the associate began to raise her voice while telling my wife that the store has a different policy. Secondly, we never received a single phone call from the store reminding us about the order.
Hopefully we’ll have a better experience when placing our next order for in-​store pick… or perhaps we’ll just pay for shipping and have the items shipped to our house to avoid the in-​store hassle.

My fiancé and I walked into the store in Roseville, CA looking to buy a meat thermometer. While there, we saw an upcoming wedding registry event. Since we are engaged, I wanted to know more about the event and asked what would be happening there. Two associates blew me off, waving their hands dismissively, «oh, that’s only for people who are getting married»…I tried to clarify but was cut off. Repeatedly.
Checking out, I asked whether wedding guests could purchase a share of something on the registry if it was expensive. «No, but you can buy them a gift certificate.»
Uh…whole lot of assuming going on. I left the store utterly bewildered. My fiancé and I are in our 50s and I wondered if it occurred to your store employees that people in our age group might actually be the ones GETTING MARRIED. It was a poor customer service experience especially as I kept looking for an opening to let the first two know that we actually ARE getting married and I wanted some info on the registry event.
(And honestly, WHY would I be inquiring about a registry event if I wasn’t getting married? I wondered if they thought we were scamming for food??)
It was inappropriate and needless to say, we are registered at Williams-​Sonoma and we are not registered at Crate & Barrel. I left bewildered and wondering why the staff would presume that I’m interested in a registry event but not getting married. That doesn’t make any sense and it was rude.
I contacted corporate and got a reply that was pretty much, «Congrats! So sorry! We will tell management!»
It wasn’t happy with that either as it felt like, «hey yah, we don’t care, gtfo.»
A call from the manager with a personal invite to the next registry event would have been nice.
A gift certificate, would have been even nicer.
We’re not registered at Crate and Barrel. Buh-​bye.

While C&B is a little pricey, I love some of the finds here. Really nice things if you look.

Located:
Roseville Galleria. Yes, it’s inside the mall… BUT you can get in from the outside without having to ever stand one foot inside the mall. And valet parking is right outside if you’re too lazy to find parking.
The Goods:
First Floor: you’ll find all your kitchen gadget needs. I love how affordable everything in here is. Plus style is simple, timeless, and chic. From their serving platters, several Cheese plate serving options, drink ware, knives, etc. Really great for wedding registry and house warming registry. Really great products and affordable prices that you will be amazed that you need and will use! I loved all the gifts from my wedding registry that I currently have a birthday one up! LOL, not really for my birthday but just random things that I want to remind myself that I want to buy and a general place to refer people to if they’re feeling generous (hint).lol.
The Second floor: is where the furniture is located. Sofas, coffee tables, side tables, console tables, dining tables, chairs, dressers, bed frames, etc. I personally think these items are priced reasonably. Let’s be honest; the older you get the less Ikea crap you should have in your home. Purchasing furniture that is made well and will last a long time is totally worth the extra dinero. The hubs and I have been searching for the perfect coffee table and found our second choice (more affordable option) here. Because of differing style opinions we weren’t able to pull the trigger because it wasn’t «manly’ enough (in his defense I glittered up the house and the coffee table was his choice to balance out the décor). LOL
I love just walking around Crate and Barrell so I can add random things to my kitchen collection and I LOVE purchasing things from friend’s registries for parties. An added bonus: Staff is really friendly and will help you look for items in your friend’s registry to help your purchasing experience go smoother!

Don’t give me a gift registry scan gun. Seriously, it’s dangerous!
I love Crate and Barrel! Always have. I love browsing around and just looking at all the neat little and not so little kitchen stuff that makes my inner Martha Stewart giddy.
The people that work here are so helpful and friendly. When trying to add something to my registry, they took time to help me of I was having trouble doing so. All with a smile and upbeat attitude. And making me a cup of coffee from their Nespresso machine without any hesitation. Now that’s customer service!
If you’re in the area, or want to do a wedding registry that’s off the beaten path that’s not Target or BB&B hit this place up!

Our transactions went smooth but the delivery of our «stock» couch took 3 months, two months past the expected delivery date. We didn’t receive an apology, a discount, or anything… we basically got an «it sucks to be you». I would expect more from them, I thought their reputation was better than this.

The short version: I want to give it 5 stars but it is so expensive and the staff follows me like I’m going to steal something but aside from that they have some really cool home furnishings
The basics: Never been to one of these until curiosity got the better of me and I wandered in one day. This particular store is quite big and two different floors. The bottom floor is all the kitchen gadgets, glassware, dishes and etc while the second floor is most of the furniture. I had to avoid the first floor because I knew I would be buying some new kitchen gadget since I’m an addict. The second floor was pretty neat although I almost had a few heart attacks looking at price tags. They have a bit of every aesthetic so everyone can find something that appeals to them. I myself liked that they had a good selection of mid century modern style items. Also they have a decent little floor model section in the back where you can buy things on the discount and in some cases you’ll want to. I think I’ll be saving up the change from between the cushions for awhile so I can go back and buy a few items. Really the only thing that really annoyed me was the staff who stalked me through the entire store while I looked around. As if I was going to shove a king sized bed under my shirt or something.
What works: A little bit of every style to make everyone happy. Good quality stuff as well.
What to improve: Get some not so stuck up staff.