California Sun

I’ve never been tanning before signing up with Cal Sun about a month ago and I’ve always had really good experiences. The girls are really sweet and actually helpful. I had no idea what I was doing at first, but the patience of the employees helped out tremendously with products and times I should be spending in the beds. It’s awesome when they pay attention to what beds you use and mention promo offers that actually appeal to you instead of just trying to sell whatever (though if they did I’d totally understand it’s just part of the job).
I really like how the shop is set up and it’s always super clean!

This is another favorite of mine for California sun The beds are awesome and there is always a five star service in a make you feel like putting out the red carpet for you

I really like this location! Girls are nice and there is never anyone there! =)

STEALING IS THEIR POLICY??? APPARENTLY SO.
THIS IS A CORPORATE OFFICE COMPLAINT!!!
This did not occur at this location, BUT THIS IS THE ADDRESS THEY USE.
I won’t hold the location I actually visited accountable for what happened.
I have a monthly membership. I upgraded to a better bed on Saturday for half off a special they are running, I used a gift card and paid 4.75 for the upgrade (4.50+.25 tax). The computer froze before I could tan, then it said I had completed my tan. Staff tried to get the corporate office, then the off duty manager (who helped by trying to get district), the regional manager, the owner… none of the people who could and should fix this was available. After over 20 min I left.
On Sunday I filed a complaint online with the company. I received no reply.
On Tuesday I went in to tan when I was done. The manager who had tried to get me an upgrade during the week to make up for the mess up over the weekend was told by the corporate office they would not do that. But they would credit 4.50 back to my gift card not the full 4.75.
IT IS THEIR POLICY TO STEAL aka NOT RETURN ALL THE FUNDS THEY CHARGED YOU.
I said I was not happy with that but I didn’t hold the employees responsible they have no control of what can be done everything has to be run through the corporate office. And I’m trapped in a contract so it;s not like I can just say i’m going somewhere else.
I have since filed a complaint with BBB and Board of Equalization (they aren’t sure they can even charge tax for the upgrade or any tanning service since they don’t actually provide you with anything like free eye protection or tanning lotion, he said a mint doesn’t cut it.)
So if anyone else has had this or a similar problem go to
, click the blue contact us tab, then under the By Email click Report Tax Evasion or call the 888−334−3300 number and they will take your complaint over the phone.

This is my least favorite location I have been too. The customer service I have received here has always left something to be desired. I went a couple weeks ago to put my plan on hold and the person helping just had an attitude about it like she had something better to do. I avoid this location if it is possible.

Nice beds, friendly staff and right next to the Fitness 19. I love that I can work out and then jump in a tanning bed. It’s always very clean and the beds all seem to have newer bulbs every time I’ve been in here.