Butler’s Collision

Once again, fantastic quote-​estimate –service.
My rear quarter window trim was askew, I stopped in several local places in Shelby –Rochester, and got quotes which all exceeded $ 350, which all seemed high.
So I drove down to Butlers, asked Daniel & Jim, do I really have to replace the window glass & trim as a package deal?
«yes but we can beat those prices»
The network of contacts Butlers has established through years of faithful service, once again benefited me big time.
One of there sources, provided me a gently used OEM style port window & trim, Butlers said it would arrive the next day after 12 noon, which it did, I dropped the car off, using the night owl key drop.
Picked it up at 4:30 that evening.
Total cost $ 185 + coneys for the crew
50% cheaper than all 3 estimates elsewhere., why go anywhere else, especially when its an out of pocket repair.

I brought my vehicle here for front and side repair work after reading the good reviews of this place. I brought my car in for the estimate and that went well. Coming from an automotive background, my initial thoughts were «this place seems nice».
The owner told me that he’d contact me later that week; once my parts came in. A week and a half later I called and he said that my parts came in earlier in the week and that I can bring my car in.
Brought my car in and the owner’s son was helpful in getting me to the rental place.
I received no updates as to the progress of the repair. I called a week later to have them tell me «it’s with the painter, so we don’t know.» I get a call a couple of days later saying that my vehicle is ready for pickup.
I show to pick up my car the following day due to work. I signed the release papers. I was given no walk through of the repairs on paper. I was given no walk through/​around my vehicle. I ended up doing all of that myself.
While reviewing the repair invoice at the reception desk, I asked if I owe anything (we had agreed that I pay a little out of pocket for some extra work to be done on the front bumper). The receptionist looks at my invoice and says «at least you’re honest!» — what’s that suppose to mean?! Ignoring that comment, I paid for the extra work.
First thing I noticed when inspecting my vehicle was that they painted the smart key door handle button — which should have not been painted. I quick scan the repaired side of the car and I immediately see tool marks on the door pillar where they pried the molding off. Looking down the door, one can see that they didn’t care too much about the edges — paint drips and tape edging. Upon further inspection one can see that the fit and finish between the front bumper and fender were off. My side mirror was not assembled all the way. I ended up doing that by myself in their lot. There were more tool marks around the fender as well.
Walking around the front end, there were more shoddy paint work around the edges as well as poor fit and finish. Opened the driver door and noticed that the moldings were not pushed in all the way. I ended up adjusting those myself. Closed the door and something sounded loose. I checked to make sure that all of the switches on the driver door worked. All the switches worked. I checked again by opening my door. I noticed that the door ajar light did not come on. Upon further investigation I found that the door ajar switch was not connected and was only placed in the socket. I was annoyed but I kept my calm.
I walked back in and one could see that the owner and receptionist were irritated. No one asked me if there was an issue that I needed addressed. I stood there for a couple minutes looking at the receptionist. He finally motioned to the owner to help me. I politely asked them reconnect the door ajar switch for me. While he looked at that I noticed that one of the factory plastic panel clips on my door were replaced with a peel and stick cover. I wasn’t too happy with that but I didn’t say anything. They brought my car around back and once that was done I quick walked around the car again and then drove off.
As soon as I left the lot, I noticed a lot of wind noise coming from the top corner of the driver door. I turned around and brought it right back. The owner’s son came out and I told him my concerns. He quick glanced and noticed the poor fit on the corner as well as the poor molding replacement. He took it out and drove it around and brought it back for more adjustment work.
I was annoyed but went in calm and with a smile and sat in their waiting area. One could clearly see that the receptionist and owner were annoyed. No one spoke a word to me. No apologies given. Nothing.
About 30 minutes later the son brought my car around and handed me my keys. He quick told me that the moldings were adjusted. Still, no apologies given.
I drove off the lot. Once the speedometer hits 45, one can still hear the wind noise. I’ll probably end up adjusting the moldings myself. Got home and noticed that some inside panels were poorly fitted as well. I’ll also adjust those myself.
I’m so glad that I didn’t pay for the repair work.
So if you’re looking for a body shop to take your vehicle, go else where or do it yourself.
I, for sure will not be coming back or referring anyone to this place.

These guys are real pro’s! They deal with insurance company and take the hassle out of collision repair. They get it done right and made my car look like new again.

They did a really great job on my car. I had some vandalism happen and had to have the car repainted on 2 sides. 5 stars there.
The one area they lose a star on is communication. I could never get a straight answer on when my car would be ready. Even a guesstimate was tough to get from them. I would call and would be told someone would call me back — no one ever did.

As the parent of three boys I have needed Butler’s Collision more times than I care to remember. The good news was the excellent service they have always provided. Each occurnence had unique issues and Roy and the staff always put us at ease and delivered on everything they promised. I can highly recommend Butler’s. Rarely will you find a business with such high ethical standards, integrity and honesty as they have at Butler’s.

They can paint great. BUT body panel seems touch in places. They Don’t want to own up to mistakes but my truck is 3 months old. Never going back!

Pretty sure they have the best customer service out of all the body shops Ive been to. They have gone above and beyond for me with awesome hospitality. I’m one happy customer and this is the only shop I will recommend. Very impressed.

I brought in a 10 year old car with a scratched side (front to back door) and knocked off passenger side mirror. All the electricity in the mirror was intact.
Jim looked at the damage and gave me the cheapest options. Instead of spending hundreds of dollars to replace/​repaint/​install a new mirror, he had it screwed in. He also had the scratched cleaned up. It looked great!
The best part. The wait took less than 20 minutes and was all free of charge. I think they had mercy on me and my banged up old car.
These people have a heart of gold and wanted to help me keep money in my pockets. I most definitely would go back again!

My car was hit while parked. Rear quarter and door completely crunched. I almost ended up at a Chevy dealer (my car is a Chevy) but they frustrated me by not calling back on the phone when they said they would. So I read reviews about Butler and became impressed. I took the car there based on internet reviews. WOW! I am so happy and my wife is too! They matched the color perfect. Replaced the door perfectly and quarter panel. No road rattles anywhere. They did an awesome job! Back to my color. My car is an 2008 Gold color. Kind of difficult to match I thought… not for these guys! They re-​did the pin striping perfect as well, just like the other side that was not hit. Jim, the manager was very nice and honest. I met the owner to and he equally was nice and honest to me. Made me feel good and I needed that. My stomach was a mess because I only had 3 car payments left when this car was hit while parked and I was pretty upset. They made me relax after discussing what they could do to get my car back to how it was. Soooooo. They talked first and then did what they talked about down to the last detail. What a welcome surprise in todays world of body shops:):):)
I will be talking about them to family, neighbors, friends, strangers and anyone else for years to come. I highly suggest you give them a chance at your vehicle if you are unfortunate enough to need repairs done!

Sorry to say that I have had to use them twice. Once for my wife’s Honda that needed a lot of work.
They were fast and did it well!
Helped with my car rental.
My second time was a small dent and they fixed it that day. Took me to work and picked me up to return me. It was great work at great price! Also very friendly.

I have used Butler’s Collision services a few times. I have to say, I will definitely use them again in the future. They get the job done fast, and they get it done right the first time.
There are tons of collision companies out there who do a decent job, but you have to take your car back three or four times before everything is perfect. Not so with Butler’s Collision!