A+ Moving & Labor

We had a pretty awful time with this moving company. They called us the morning that they were scheduled to move our stuff from a storage unit to the house and explained that they truck had broke down and that they were going to get a haul, which ended up taking them 3 – 4 hours. It doesn’t take that long to go to a haul shop location and rent a truck. At that point we were still not upset with them really, just disappointed that the move was going to be delayed.
Then once they began moving stuff it was taking WAY longer than the estimate that we were given, and this included my husband and step dad helping them out. They gave us an estimate based on them actually visiting the storage unit where a stuff was stored, and being given a VERY precise list for how many boxes, pieces of furniture etc. I don’t understand how the estimate ended up being 3 – 4 hours beyond what we were originally told (and of course they expected to be paid for this extra moving time.
After being told all day that they would work as late as they needed to in order to get the move done they started to talk about coming back and finishing the job later… like 2 – 3 days later b/​c a holiday was coming up and they wouldn’t be able to get guys to work. I said absolutely not, they had been dragging their feet quite a bit to begin with and it needed to be finished that night. All in all I felt like I had been scammed. The move ended up costing a lot more than we were originally quoted. They also broke a particle board/​wood microwave stand, a stereo cabinet with a glass door, and some other smaller item that I can’t remember now.
I wouldn’t be able to recommend them based on my experience. They just weren’t very professional and I think we could have had just as good of luck hiring some college kids and paying them half the price. I suppose we got what we paid for, I think we paid around $ 800 dollars for the service.

After exchanging emails & phone calls over a course of a few weeks, I confirmed a Sunday morning 10:00 a.m. move appointment with Jason. I chose Sunday because I was not able to take any time off during the week for the move. I woke up very early to make sure everything was packed, organized and ready to go for the movers. I called Jason a few minutes before 10 to confirm that he was coming. He stammered as he said «I was just about to call you…» and continued with a questionable excuse of his truck malfuntioning. He indicated that he was in the process of finding a replacement lease truck. He promised to call me back by 11 a.m. He never called me back. So, after waiting until 11:30 a.m. for his call, I called him. I expressed the urgency of having to move that day since I had to get to work the next day and had tenants moving in at my old place in 2 days. He said that he found a truck but couldn’t «get to it» until 4:30 p.m. I called Uhaul and was able to get a truck right away. When I gave him an option of me renting the truck from Uhaul and him providing the 2 movers so I can get into my new place at a decent hour, he said that he couldn’t do that since he sent the other worker home home and wasn’t having them return until 4:30 p.m. It became very obvious that he had no intentions on moving me that day nor was he willing to be flexible and solve the issue. I had to rent a truck from Uhaul and find 2 last minute movers from Craigslist to get the job done. Don’t use this company — they are very unreliable!

I had an okay experience with them. Jason is the guy runs the operation, and very nice over the phone. He is courteous and wants to make sure that the customer is happy. However, I was stuck Justin & Shawn as my mover. Shawn is a very hard working guy and works hard to move quickly and safely. I would recommend him any day. I wish I could get another Shawn, but did not like Justin. He was on the phone a lot, not worried about time at all, wants to take a lot of time moving his butt… If it wasn’t for Shawn it would have taken my 8 hours job 11 hours to finish. They did pack everything nicely, and handled everything with care so nothing gets scratched, but I just did not like Justin. It was too obvious that he wants to run clock for higher billing. Justin is nice but when it comes to running unproductive time and taking a lot of brakes he is the master… I would hire them but ask for Shawn and someone else, but stay away from Justin if u want to save some bucks…
They had to do two trips to move all my stuff, and collected money after each load. I was find giving him money for the first load once they were unloaded, but when the second load was loaded Justin wanted the money for the second load before unloading… I moved few times over last few years and never been asked to do that… They wasted 15 – 20 minutes waiting until I cleared that out with their boss Jason, but guess what??? I got billed for that time since they were on clock… really? They wanted an extra $ 100 for moving my pool table… let me get this straight… u want to charge me by hour and on top of that another $ 100 for moving my pool table cause it’s a little heavy… isn’t that double charging on the same time??? I ended up putting the pool table in the truck and unloading with a friend cause I didn’t want to give them another $ 100 for just moving a pool table…
Overall a good company to work with, but my previous movers were cheaper with similar or better service… Again, Shawn was my man for this company…