NTB – National Tire & Battery

Made appointment for oil change waited 30 minutes later taking my car back. Very young lady came and left. Still here been here over a hour. This happen in November when I got my tires waited forever for them to do the work. that’s why I’m sitting here with the free oil change an hour and 15 minutes in. When I got my car to look on the sticker for when my next oil change is you’re going to be amazed start at 82 675 miles next oil chaw per NTB 102 800 miles.
When I called and spoke with the manager he told me to come in and get me a new sticker he wasn’t concerned on how this could really mess up somebody’s car expecially if it was a teenager with a brand new car not knowing you get an oil change every 3000 miles and not 20,000 miles.

I’ve been to other NTB’s this location is by far the best. They fix your car right the first time and they are honest. They are always nice and their waiting area is clean comparison to other locations

Didn’t have what I asked for in stock (which they told me they had) so they upgraded me to a better tire at the same price (yay) but once I left my car was driving terrible. Checked the tire pressure and one side had 55 bs of air and the other 35 lbs. lost one of my valve caps as well.

They can not get it together. Store is supposed to open at 7:30. It is now 8 a.m. And we are still waiting on a manager to arrive and open the store. You also can’t get wheel pricing in their website. We then contacted this specific store location and we received 3 different quotes from different employees all at this NTB location. They offer a vehicle visualizer so you can see what they will look like on your car, but when you go to try to order the wheels it says to see a store associate. No one seems to know what they are doing. My business will be going and staying with discount tire. Would NEVER recommend NTB unless you what to deal with this headache.

Wow, an hour and a half for an oil change? They really should block out the windows in the waiting room so that you cannot observe their staff roaming around in the bays, talking with each other in groups and playing on their cellphones. This is my last time at this location for anything.

Absolutely horrible service today at NTB Rosenberg. Coming from a mechanic I don’t think anyone in that store knows what they are doing with aftermarket wheels and they sure don’t know what customer service is.
I took my brand new Gear brand 20×9 wheels in to have my tires swapped over. They looked at everything and said come back in an hour and half. They had two other cars in the shop. I came back about an hour and 15 minutes later and nothing had been done. Ok I understand stuff happens. I went home put up the groceries and went back now we’re 2.5 hours into it. They tell me they don’t have the right tool to install the valve stems supplied with the new wheels, ok still not a huge deal. So we use their valve stems, and I wait. I watched through the window while they demounted my tires from the factory wheels and then proceeded to work on 5 yes 5 other vehicles before even unboxing my new wheels. We’re at 3.5 hours now, and they closed 20 minutes ago! We’re finally to the balancing, these type wheels (like the majority of aftermarket wheels) require stick on weights. Most tire places have an assortment of weights, not this one they only carry 0.5 oz weights. So I have 3 of 4 wheels with anywhere from 10 – 19 stick on weights. And some are stuck on top of other weights ! For those that don’t know these will fly off pretty quickly and leave me with unbalanced wheels. Also a real tire shop with trained tire techs know that when you get a wheel that shows to require a large about of weight you take the extra time to pop the bead back off and rotate the tire separate from the wheel in an effort to reduce the required weights. No it doesn’t always work but more often than not it at least helps. So needless to say I will be taking my new wheels and tires to a real tire shop for proper balancing tomorrow and spend even more time and money on something so very simple. And NTB has lost a customer for a very very long time. Save yourself the trouble and deal with the long wait times at discount tire!

Our tire popped on our way to South Padre and they fixed us right up. Their customer services was awesome and they were quick with the repairs. They even called the next day to check and make sure we got to our destination and that there was no problems with the tires. Excellent customer service!

NTB, in my opinion and observation, been a few dollars less than the Firestone and provided about the same level of service. This location in particular has been very friendly with handling my very basic needs such as vehicle inspections, tires, oil change, etc. They have always been upfront with me and even suggested that I wait if I needed to in order to save money or even suggested other places for serious fixes that might be cheaper. They’ve even been upfront to let me know if they are not able to pass an inspection or perform a service but instead suggesting I either have them repair it or go somewhere else if I find cheaper (in a friendly tone). I respect that and while they are young workers here I believe they talk their job and customers seriously. Hey I’ve been there before so I know how it goes. Rosenberg depends on businesses like yours so keep up the good work and churn out customers by providing quality work with phenomenal customer service guys.

I want to thank you all for going above and beyond to make sure that the customers voices are heard and that you all care about our service experience. I have to admit you all have done a tremendous job helping the customers leave satisfied. My first encounter with you this location wasn’t so good the first time however i decided to try you all again. And i have to say there was a massive change in the customer service i experience. Thanks again for making this change and making sure that I as a customer was satisfied with my service.

MORONS. Simple. First the twilight sullen teenager working the counter, second got oil change and waited and waited and waited. finally leave on my home i notice that A) instead of putting mileage that would be when next change is due, they put my current mileage. And not even off the dash just the mileage guess I told them! B) instead of the date for my next oil change on the sticker, the genius wrote in the current date. 5/2/2013.one problem. IT IS 6÷2÷2013! Cant even get todays date right. Terrible…
P. S. if you come here for anything more than a. oil change, you’re asking for trouble

Was sold a bad set of Cooper Tires. Two other shops told be they were out of round. Took them back numerous times, they kept rebalancing them, ride was terrible, especially at high speeds and most of my driving is at high speeds. Finally wore the worst one out, went back and they would not honor the warranty. They reffered me to Cooper. I went elsewhere, but am not a happy camper at all. Rachel is right!

SKIP NTB — worst mechanics! Save your money and go somewhere else.
I took my car in and explained I thought the problem was the catalytic converter or the fuel pump based on the symptoms it was showing. I also let them know I was going out of town, so I needed to get it fixed. They ignored my assessment of the problem, told me it probably wasn’t the catalytic converter and instead told me, based on their diagnostic, that they needed to replace the battery, air filter and do a fuel injector flush to fix the problem I was having. After all of that, when it still didn’t fix the problem, they tried to tell me it was my transmission and that a transmission flush would help the problem. NOT LIKELY.
I was out of time and hoped my car would make the trip, but instead was stranded in the middle of nowhere. When I called the guy at NTB to tell him how badly they’d misdiagnosed my car and that I’d basically just thrown $ 400 out the window for them to waste my time, he didn’t even apologize or offer to make things right. Just said my problems were probably because I didn’t get the transmission flush they’d recommended. SERIOUSLY?!? Impossible that a transmission flush would have fixed my car when it was the catalytic converter. I told him and his response was «what do you want me to do about it?» In my head, my response was any of the following:
1) Admit you’re an idiot and my meager knowledge of cars wins against yours!
2) Apologize for failing so hard!
3) Get your butt out here to tow me back to civilization since you assured me my car would make the trip!
Instead, I behaved myself and simply said «I’m going to tell everyone about my experience.»
When I FINALLY made it home, I took it in to another place — Integrity Tires on alt-​90. THEY suggested the problem was the catalytic converter (without my influence), but agreed to check out the transmission and fuel pump just in case. Sure enough, it was a clogged catalytic converter which they fixed for a reasonable price. My advice… avoid NTB like the plague and take your car to Integrity instead. They’re honest and they know cars AND they don’t ignore your suggestions. I wish I’d skipped NTB altogether. Still fuming.