Gillman Honda Of Fort Bend

For potential customers, my original review is below and if I could give this place no stars, I would. Are you kidding me? I wasn’t properly trained??? Me? Seriously?!? Is that really your response, or is that a typo like the quote we were sent from your dealership?!? Umm, sorry Charlie, no. I don’t think so. We had a drive out price IN WRITING with financing specified through USAA IN WRITING as well as a prior Honda owners discount IN WRITING with «no fine print» according to the dealer (same email saying financing is thru USAA). I was perfectly trained. We had a quote on paper with details. Don’t belittle my intelligence. I crossed my t’s and dotted my i’s because I am very well aware how this works. Your dealership misquoted due to a spreadsheet error (we were also told this IN WRITING after the fact) and rather than apologizing UPFRONT before we traveled over an hour with small kids to pick up a new van, instead gave us the run around for over an hour when we got there (that was 4 hours IN THE CAR with a baby and other kids because of your dishonesty). Save it for someone else who believes you. And warning to others: this is how they treat their customers. Hide yo’ children, hide yo’ purses and hide yo’ wallets peeps because these people have one person in mind, and it’s not their customers.

Had an amazing car buying experience here! Aldo was a huge help in making our decision to get a 2016 Honda Civic and helped us get a great car for an even better price. We will be back for sure in the future!

I was at this dealership to buy a honda accord; it was the worst experience I have ever had trying to buy something. The managers for the used car department along with the salesman and Jason from financing are all incompetent and very dishonest.
We (the salesman and I in consultation with his manager) agreed on the price of the car. I then signed the initial paperwork and my credit was checked. After all of that, the manager took me to the financing department to finalize the sale. To my utmost surprise, the finance man wanted to finalize the deal with $ 1,000.00 more than the «out of the door» price agreed on from the sales department.
He also tried to give me 5…% financing rate not knowing I have already been approved by my bank for 3.44%. After I told him that I have been approved and could not take that financing rate, he then played with his numbers and said he could give me 2.54% financing rate if I agreed to take the car for the price he was offering me «real price» for the car. I had to leave that night very disappointed in disbelief of what was going on.
The car is exactly what I have been looking for almost a week at the time and most importantly Gillman was offering a life «limited» engine warranty. For this reason and I being out of vehicle for a week using my wife’s car, I decided to go back the Monday after the weekend that I was there to pushase the vichicle.
Prior to going back there, I texted the salesman man to confirm the «real price of the car» that was spoken about that night and the interest rate the finance department was offering me. He confirmed but then when I got there the manager said the car is now $ 400.00 above the price the finance man told me that night. I still went ahead and bought the car that day. My wife is still mad at me for buying from this dealership with all that went on.
The four individuals (the two managers, the sales man, the guy from financing) are disgrace and shame to Gillman, a company that strive for honesty in dealing with customers. I will never do business with this company at the Rosenberg, Texas location.

I have purchased probably 20 cars in the past 10 years. I have never received the amount of attention and level of service from any other dealership that tops this one. I can honestly say «great job guys». Must give these guys a chance before wasting time elsewhere. My salesman/​manager was Jason Weeks

Buyer beware! We very narrowly escaped buying a total lemon from these guys. I live in Austin but found a «great» deal on a 2010 Odyssey here online. We spent days negotiating over the phone, and I even had my relatives who live near Houston go do a test drive for me. They discovered a strange wobbling/​vibration at 55 – 65 mph but otherwise thought it looked great. The salesman had it checked out and assured me that the wobble was simply an unbalanced tire and it had been fixed. So, we press on and agree to a price. The next day, I haul my family 170 miles down to Rosenberg to buy it. When I take it out for a test drive the wobbling is still there, so obviously NOT fixed. First red flag. The salesman is sitting in the car with me insisting that it had gone away, like I’m an idiot and couldn’t tell that it was very much STILL HAPPENING. Flat out lying, another red flag. Then my husband goes to drive it next and then the thing wouldn’t even start. Dead battery (or worse)? Another big red flag. Still, they insisted everything was just fine and were still ready to send us out on the road home with our children 170 miles away in a lemon. We stupidly stuck around while they took it back to service, replaced the battery, and «fixed» the wobbling once and for all with another simple tire balancing. Then we took it for another drive and… wait for it… still wobbling! At that point we had to walk away. What a huge disappointment and a waste of time and travel. Very deceptive and shady, stay away!

Yesterday I visited this place with my brother to buy used car which was Toyota Camry $ 12 791 and we offered our price $ 12 500 and after that Mr. STEEV asked us to get out of his office. We were shown the doors to go out. That was very rude of him to insult a Customer. He could have told us that sorry it is not over price but instead he asked us to leave and go out from his office.
This type of behavior is really very bad. This is not the way to behave with the customers. In-​fact the person who was showing us the car was a good person and even he told us outside that STEEv was very rude, he should have not told to get out.
I think management should take some action against STEEV. Though he may be a good sales manager buy at the end comes customer service.
It was a very bad experience with Gillman and I will not recommend any of my friends or relatives to visit because they behaved rudely and very bad.
I request Management to take some action against STEEV because at the end we are Customers and how can you behave like this with a customer. we are your bread and butter.

Absolutely worst car buying experience. They will bait and switch. Lie to you on your face. Even their finance guy lied to me on my face. Would avoid at all cost.
Especially do not deal with Kevin.

From sales to finance & sealing the deal this was a great experience. We got a great car with everything we wanted for a fair price & good finance rate!

I had a deal in writing to get a 2015 Pilot. When I confirmed a date to pick it up and do the paperwork they said the sales manager made a mistake and raised the price 10%. They are both incompetent and deceitful. Find another Honda dealer.
Jerry — Sugarland TX.

Deeply regret purchasing here.
The service dept.(Neville) is excellent, and the only reason that I considered buying here.
The front end Sales and Finance people are a throwback to the 1960’s prior to consumer protection laws.
If you like the offer — counter offer «I’ll ask the boss» game for hours.
If you miss deceptive finance practices from the days before «Truth In Lending» then this might be the place to purchase your next Honda… If not then run away
I’m certain that there are more honest people in prison!
They must have somehow purchased their BBB accreditation?
Caveat Emptor !

I just wanted to share my experience with everyone. My boyfriend and I went to Gillman to look for a new Honda. We pulled up and immediately I saw the car I wanted. The 2014 Honda Civic Coupe. We were greeted by the salesman «Mo». He seemed nice and we test drove the car and then we went inside to talk numbers. Well we went on November first so he said he could give us the end of Octobers deals that were still going on. By the time I was done filling out paper work and everything they told me I needed a co signer. I had a co signer and a down payment. When everything was submitted he told us that the finance manager gave us a thumbs up and that everything looked good but since the banks were closed we couldn’t find out my interest rate for financing the car. I was fine with that, and he told us he would call us on Monday when the banks were open (it was Saturday night and banks closed on Sunday) so we could figure everything out. Come Monday, no call. We drove there and the finance manager came out looking confused like he didn’t know what was going on and said well it takes a while. So we told them when they find out to call us and leave me a voicemail. No call the rest of Monday and on Tuesday they finally called me telling me to call them back. I called him back three times and no answer and even tried his personal line, no answer. We didn’t want to wait anymore so we went there again. He said out of 31 banks no one had got a hold of them. They acted totally clueless and couldn’t give us any information. We decided to take our business elsewhere. Very disappointed, a big waste of time. They seemed unmotivated to sell and it shouldn’t take that long to hear back from a bank… It’s their lose, but beware… !

I took my Honda accord to the service department after the Maintenance Required light went off on my car. I gave them some ideas on what I thought might be wrong with my car and left it with them while I went to work.
I got a call from the mechanic a couple hours later saying that they needed to flush my transmission fluids and changed my oil. I agreed, so they went ahead and started on that. They called me back then a half hour later now claiming that my power steering pump needed to be replaced as well as my brakes.
I asked them to show me the damage and they pointed at some random stuff under my hood and claimed to show me all of the leaks. I was still suspicious, so I took it for a second opinion, and I found out that there was absolutely nothing wrong with my power steering, it was my master cylinder.
I felt that this dealership was just trying to up sell me on services I didn’t need to the tune of $ 1200. When they found out I was willing to pay for certain services, they had another mechanic look at it to see what else they could sell me on.
I will not be bringing my car back here because I do not trust that they are doing the right thing for me or my car.

Nick Watson was the salesman I dealt with and he was tremendous. We negotiated everything ahead of the time over the phone for what was a very fair deal. When it was all said and done, the dealership was able to get me 1.64% compared to my credit union rate of 2.15%. As far as car buying goes, which is usually terrible, this was a good experience.

Thank you Kazi and Gillian Honda for making my dream come true. This is my first new car. I love my CRV. God bless you guys.

This review is for the service I had last 5÷3÷2014 for oil change and tire rotation at Gillman Honda in Fort Bend location for Honda CR-​V. I was happy that I did not wait long. The staff is well receiving. I will come back.

Do not deal with Kevin Hoang at this Honda dealership. He is a cheap shit, cheater ever. I traded in my car and on paperworks, he did not deduct the tax, and tried to pocket the trade in tax. The other manager Aldo knew this and completely ignored it. At the end, one of the manager there gave me the spoiler to cover this issue.
Don’t make a deal with Kevin Hoang, dishonest, unprofessional, ugly, cheap and cheater.

I am in love with my Honda Pilot!!! Both the new and used car departments were extremely helpful. It felt like the royal treatment. What a great group they have there! I will be getting my next car from there. Thanks a million Louie!

After a week or so of looking online, we decided to visit a few used car lots. By then we knew what our budget would allow and what quality of car fit within the limit. Sam Elias showed us a car about $ 2k over our limit but after looking and driving it, it seemed like a great car. CarFax looked good. We ended up making an offer to put it within our budget and his boss accepted it (we did leave but continued to bargain over the phone until he accepted our final offer and we came back to sign)
.
While the car was not perfect, the NADA and Edmunds put it at at least $ 2000 over what we got it for out the door.
I took the car to an independent repair shop and they said it was one of the best ones they had seen with such high mileage. Any issues were the usual maintenance items coming up and that the oil had been changed very recently (they said Gillman Honda does that when they put a Honda for sale on the lot).
We did get lucky with this Accord and I have bought many cars in the past, so I was watching for any unwarranted charges. Since we agreed on the ‘out the door’ price, no charges were possible. And cash is king!

This review is for the service, with which we’ve always been satisfied. We’ve been having our cars serviced here since 2006. It’s not the cheapest in the world (when it’s not warranty service), but the work has always been done well and quickly.
The new car dealership, not so much, at least when we bought a car in 2006 and attempted to buy another in 2007.
With the first car, a sudden «error» was discovered that added $ 250 to the negotiated price. Normally I would have walked out, but I was in love with the particular car (which I still have and am very satisfied with) and it was still an acceptable price. So I did not, in that case, cut off my nose to spite my face.
When I attempted to buy a demo Pilot that I wanted in 2007, the salesperson would not even let me make an offer on it. Perhaps this is the usual thing, I don’t know. But I wanted that particular car, and they missed a chance to sell it to me — we bought a Pilot somewhere else.
The above may well be the norm for auto dealerships — I’ve always hated buying cars — that’s why I keep them for so long. That and I’m cheap…

I bought my new 2013 Honda Accord here. The staff was fast to respond to my calls, emails, and great to work with.
Their service was better than some other car places, which is why I bought my car from this Honda.