FedEx Office Print & Ship Center

Really exceptional customer service from paulette.
I was irate, and in a horrible mood after I had been at 3 lapnet stations that were not working. Paulette found a solution and made sure I was happy when I left. She really made my day and I appreciate her knowledge and patience.

I came here because I needed a project printed, cut, hole punched and laminated. Yes, this is something I could have done myself, but I was so short on time that I outsourced to FedEx Kinkos. They did exactly what I wanted done, and completed the project sooner than required. Service was professional.
I have also used this location to drop off pre-​paid FedEx ground shipments.
This parking lot gets busy, especially around lunchtime.

I needed an 8.5×11 sheet of paper blown up to a poster, pretty much the size of a wall. ((Ok, it was a 36×48. But, still… your standard copy machine can’t handle that)). Not only did I need this document blown up in color, but I needed it roughly… the day before. Yikes.
Enter Fedex/​Kinkos.
They saved the day. And my time. And my job.
I didn’t have time to mess around with their online system, or allow for any margin of error, so I did things the good old fashioned way and picked up the phone. I spoke with Piotr who calmed my anxiety and assured me if I emailed him the document, he would have it done within a few hours. What?! I figured I was going to be waiting all night for this thing! I sent him the document, and he immediately emailed me back with a turnaround time and a price. Once I gave him confirmation to go ahead and print, that baby was done within a couple hours. He sized it. He cropped it. And it turned out amazing. And at the bargain price of 91 bucks, I was able to breathe again. ((Sighhhh…the joys of working…))
Big thanks to Piotr and the crew at Fedex/​Kinkos. Not only did they get the job done, but they got it done right, quickly, and with customer service that’s often hard to find.

I had a very mixed experience with this branch. I submitted a very long file online to be printed and picked up at their branch. The file was never received and I never got a phone call telling me so. The deadline for my job passed without a confirmation and I was left wondering what happened. I finally called the branch and encountered the rudest employee ever.
He ended up making me come into the branch with the file loaded onto my thumb drive and proceed to tell me that there was no way I should have only paid what I did for my job, it should have been way more since he was going to have to do so much work to extract all of the files from the thumb drive. He griped and moaned the entire time about how it wasn’t his fault that the file never came through and that he didn’t want to do all of the work to get the files off of the thumb drive. He then proceeded to tell me to «not expect this job any time soon» since it would be so much work for him and he had other jobs to do.
Despite the job being 2 days overdue, I finally picked it up today. I looked at it and it was completely out of order. I mentioned it and the employee just looked at me and told me that it «wasn’t his fault and I should be lucky it was done». I absolutely cannot believe how rude and unprofessional these people are. I will never return to this branch because of this one employee, it was absolutely terrible.

I should add to my previous review and note that the computers here are rather slow. I recently ran out of printer ink right before heading to see a band, realized I needed to print tickets, and ran over here with a few bucks on my card. It took nearly a minute just to launch Firefox! That was a minute I was paying for, not the free «waiting for startup to finish» time. Then, I couldn’t access the ticket web site because anything that isn’t 100% loaded after about ten seconds gets timed out rather than displaying the partially-​loaded page and continuing to load ads as you use the site. I know the site wasn’t down because I could see it on my iPhone, so this was really frustrating, and of course you can’t change any of the computer settings. I tried it in both Firefox and Explorer and had the same problem both times. A couple other sites were very slow to load and timed out; in fact, the only web site that came up at all was my email. My theory is that you probably can’t go to any sites with flash-​based ads on them on the computers here. Since I couldn’t download the tickets as a file, I couldn’t take advantage of their option that allows printing from a phone.
Long story short, I ran out of money on my card trying to print the tickets, could not print the tickets, and ended up driving to Best Buy and just getting more ink. I don’t recommend coming here to use the internet on the in-​house computers *at all.* I do still stand by it as a place to do picture and/​or presentation printing. They usually have things calibrated so that I get better results than I would at home.

This Fedex Office center (formerly Kinko’s) did a great and fast job with my work presentation yesterday. They mounted the slides on foam board and made very nice copies all while I waited. Definitely a good thing having it in the area!