Clarks Bostonian Outlet

Kudos to Nicki for outstanding service and going above and beyond to help my Mom, who is a senior citizen with foot issues. Visited this Clark store on Tuesday, August 4^th and Nicki spent an hour with us which eventually resulted in a 2 shoe purchase. Awesome customer service and very friendly and accommodating. Thanks Nicki.

This evening was my first time venturing into this store. I’ve felt it’s too ‘old’ for me. I think it’s because my aunt wears these shoes. We both happened to be at the mall and wandered in. I found two extremely comfortable pairs, but I only left with 1 pair. Who woulda thunk it?!?
So there’s about 3 employees here they were so annoying because they just kept walking back and forth past me. Out of the 3 only 1 asked if I needed help. They others just keep going back and forth for some ungodly reason. They weren’t helping anyone that’s for sure. The store was basically empty.
I’m not sure how much this brand generally costs, but the shoes didn’t seem to be on much a discount to me. Most every pair in this place ran between $ 60-​$ 80. Not very discount in my opinion more like regular price. I’d be back again probably to purchase that 2^nd pair I spied with my little green eye.

I have been looking for another pair of Clark’s women’s leather desert boot style 34 295 for about 2 weeks. This is my favorite boot EVER! However, this style has been discontinued. When I called Clark’s customer service, they mentioned to me that there was a pair available at this particular location. I was very excited and thrilled with the news so I immediately called the store. A man named Tony answered the phone and assured me that they had it because it showed up on their inventory. I was put on hold for a while then, instead of Tony, a women named Barbara answered the phone telling me that they couldn’t find the shoe. I told her to please look around because maybe it got misplaced. I told her that this boot style is my favorite and how i have been looking everywhere for it. I left her my Name and number and begged her to please call me when they found it and to put it on hold because I want to buy it; it is my favorite boot!
Since I didn’t get a call back, I called again the next day. This time a different women answered. I told her what I was looking for and that I wanted to know if they had found the boot I called about yesterday. She too told me that the boot shows up in their inventory but that she couldn’t find it. So when she asked the other employees one of them told her that they sold it that morning!!! (in her words «it was sold to a Chinese Man») She also mentioned that Barbara the women whom I spoke with the previous day was working with her today. I was crushed and very disappointed by the news. I told them how much finding this shoe meant to me and they still didn’t have the decency to look for the shoe and call me back. This is an example of extremely poor customer service. I live in California, if I lived near by I would have gone to the store myself to do their job and find the shoe myself!!!