Wells Fargo Bank

I love their customer service and the fact that their bank don’t look like no zoo. I’m very big on customer service so every time I’ve come here, I’ve left happy

Came in to open a checking account, the second I walked in I was greeted enthusiastically. I walked to a teller and they asked how they could help me today and I told them. Within a minute I was seated speaking to a banker named David Gonzales. He was professional and super friendly we even talked about a few movies and about how our 4^th of July was which is way better than awkwardly sitting there while someone is setting up your account. ¹⁰⁄₁₀ stars for the service here I was in and out within 15 minutes. I was also told thank you for coming and have a nice day as I left. What more could you want?

This is the only Wells Fargo I try to go too. This is because they have really good customer service at this branch. And all the workers are very friendly. They also offer free tea, coffee and water which is a plus. The lines go by pretty fast here too.

This place is so unprofessional that I decided not to step Into the branch any longer, this ppl will lie to you will yell at you and will get personal with you in a very bad way. Well I opened my business bank account with miss grace, she was very nice and assure me that my account will be fees free and that I get good costumer service. Not really she absolutely lied to me about the account because it is not free I am being charge without my knowledge every month. But this is just technical, going to this branch to take care of your financials is so uncomfortable and unprofessional. More then once I stepped into the branch and left without resolving my issue at all and on top of all got so irritated of all the stupidity and pettiness of this branch.
Any way the worst story goes like that:
I was at the branch one day asking to brake a 100 $ bill to change money for my business, keep in mind Im going to that branch regularly and almost everyone knows me there, I approaching the window asking to get some change and I guess the lady Sandra Carillo a teller at the time had a bad day and she decided to make my day hell as well, so it’s started by asking me to swipe my card, I explained her that I don’t have the card and I just want to get some change, she informed me that they only give service to the bank customer, I explained her that I am a customer and the matter of fact I have a few accounts with wellsfargo, still she didn’t want to give me the service unless I swipe My card! I again tried to debate that with her but honestly there was no one to talk to, as you can imagine I got so frustrated and actually called Wells Fargo if they have such a policy I’ve been told that no, there is no such policy and they actually should of just give me change! This was so silly because the lady saw me there before and obviously I am a Wells Fargo customer but this story getting way worst, the other day I went to this branch to take care of my business account and as I am there I had a question so I been told to sit with a banker. I do not recall the name of the «banker» that set with me but he was extremely unprofessional. When I explained him that I see a problem with my account he didn’t ask me for my card or any info about my account to verify with me what is wrong, instead this «gentleman» asked me in a very rude manner «where do you see the problem»
I explained him that I see it on the bank application I have on my phone, this guy just grab my phone out of my hand in a vulgar way blaming me for «probably did something wrong» this was really wrong for me and I refused to be helped by this person. After he put my phone on the table almost trowing it on the table I took my phone and I told this guy that I refuse to be serviced by him and I left the table. There was another banker there I approached him and asked the exact same question and got all my issues resolved, the second guy took my checking account member load it on his screen and showed me exactly everything answering every question I had. While I sit with the second person miss Sandra Carillo is stepping to the desk starting to blame me of yelling on her employee and blaming me for a lot of things, all that is happening while I am trying to resolve my financing misunderstanding with the second banker that was shocked himself of the barbaric behavior of miss Sandra Carillo, apparently miss Sandra got promoted to an assistant manager at the branch and now she had an agenda to revenge me! I asked her who she is and what she want she start telling me that she is familiar with my case!!! That she knows who I am!!! I was shocked «MY CASE???» What case??? Well she remembered that day when she refuse to give me service and now it’s her turn to vendetta me! I asked her how exactly what she is doing now is helping me as a customer to resolve my issue? No answer really she just kept on telling me how horrible I am! I asked her to leave me alone and let me finish taking care of my business but she insisted to finish her charade blaming me and protecting her pathetic server that couldn’t even resolve my issues in the right manner. And it’s gone on and on I just don’t want to bore you guys! As you can tell this place is pathetic and petty and I refuse to do business with this branch I encourage you to do the same and avoid doing business with this branch.
Best to all

Had the worst experience at this Wells Fargo bank! The tellers were really friendly, but the manager has to be trained on proper customer service, she was very rude! Very short with me and unapologetic. I had to go to my personal bank closer to where I live to be helped. I only went here because I was already in the neighborhood. And because of her, I will never return to this Wells Fargo.

If there was an option to give no stars I would pick that instead of 1. They need more bankers on a busy weekend. The staff and manager Sandra is not helpful and friendly at all. This is my last visit to this branch. Service like this will make you want to bank elsewhere.

I went in because I needed some help with my credit because I needed to buy a car. David Gonzalez helped me out. His customer service was outstanding. He gave me some honest advice and took his time with me. I’m very appreciative of all his time and help. I’m so glad I went in there.

I’m glad they built this here. This is a pretty convenient location for people in Rosemead. There isn’t really another Wells Fargo nearby that’s easy to get to. Walmart is just a bit away and there’s places nearby to get food. 2 ATMs outside with 2 parking spots dedicated for ATM use only. They also have snacks and drinks inside.

Came here yesterday to do a refinance on my car loan, I would definitely go to Mr. Phong Sam. The environment in this place was very friendly. I was pleaseantly satisfied.
The gentleman Mr. Phong Sam helped me through the process, he is very educated, caring, and took great care of me. So much so that I decided to get a checking account with them.
My refinance loan was quick, and within 30 minutes my paperwork was signed and ready to go. Very happy I decided to go through Wells Fargo.

They are crazy friendly here. Every single teller I have seen to deposit my check has greeted me, told me their name, and kept asking questions to see if they did everything they could. It’s kind of cool and freaky how nice the employees treat me and its obvious the atmosphere is full of customer service.

Very clean and friendly. Aaron was very helpful.

First and foremost, I think the location of this Wells Fargo is great for the community as it adds a lot of convenience for locals like myself to visit the ATM or go inside the branch when needed to make cash transactions.
However, my issue is not with the financial institution itself, but with the tellers and personal bankers at this location. I understand that this is a sales driven industry, and there are always pressure from regional managers who do not give a single care in the world except for the bottom line sales number at the end of the day, but to intentionally target customers who are less informed by lying to them just to squeeze a sale is outright disgusting.
**DO NOT FALL FOR THEIR SALES PITCH**
#1) I’m not saying ALL, but a majority of the tellers, personal bankers, and greeters who work here are young kids ranging from 18 years old to maybe 22. Throw on a dress shirt, tie, and possibly a jacket and all of a sudden they think they’re a business man or financial expert knowing what’s best for you.
#2) If you look are young, unsure, or for a lack of better words, an EASY TARGET, the personal bankers will TARGET you. This also applies to non-​english speakers and older customers as well. They will stand behind a closed window and wait until you are next person in line and purposely open a window to specifically serve you. This is where they will give you their sales pitch.
#3) Majority of the transactions that happen at the window can be completed in half the time that it actually takes. The reason they are stalling is because they are FISHING for information on their computer to UPSELL you additional products that you do not need. Small talks are not always genuine as their main goal is to get you to put your guard down so they can ease in with their sales pitch.
#4) Here’s the part that angers me the most, the lying. The workers will lie to you to make a sale such as opening a new credit card, an additional checking account or savings account, an IRA, etc. They’re approach is to basically split hairs by not telling their «targets» the complete truth when giving their sales pitch. They will not tell the complete truth and only tell the people what they want to hear, while leaving certain parts out that would cost them the sale.
Here’s an example of what one of the personal bankers might say: «Oh hey, Mr. John Smith, as I was helping you with your transaction, I noticed that one of your savings account is a bit outdated and you are not receiving the full benefits that our products have to offer that will serve you better. Let me go ahead and update that account for you»
What happens next? The personal banker will tack on an additional product to your account such as an IRA while not disclosing to you the full truth because all they want is that sale.
The branch is very small, so it’s very easy to over hear a lot of conversations and I’ve personally seen this happen numerous times to other customers around me as well as it having happened to my own family members which makes it so upsetting. I do keep notice of the full names of these Wells Fargo employees, however, I won’t be disclosing them on here.
If any of the sleezy workers try to upsell you, my only advice is to tell them that you are not interested in making any changes to your account and do not want to hear about any new products and would only wish to complete the transaction you intentionally came in for.

the reason i gave this place a 3 star is because when i was talking to someone about a car loan somehow i got a credit card in a week.

every since the flair dr location closed down, i’ve been forced to come here. their «business» customer line for the teller is crap. everytime i go, the regular line moves faster! the asian lady supervisor is rude.

Never had an issue. A great branch location for me, close by with a Panda Express, Walmart, Nail location, and a bank. What more can you ask for? This location is never too packed. They have coffee, water, and sometimes some nosh to sample.
Their tellers and bankers are accommodating and helpful. What more can you ask for?

This is a small Wells Fargo branch but enjoy its proximity to Walmart. The greeter is a bit annoying but tolerable. I don’t mind being greeted at the door, but don’t follow me around asking if I need help or asking me how to navigate around. I can tell the difference between the line to be in to be served. Also, why would you go to each person in line to ask what their reason for visit was? Trying to make small talk annoys me especially when you know what you say can be heard by everyone else in line!
The tellers are nice and courteous. They all smile and take care of your needs quickly.

I found the staff here to be very pushy… the greeter followed me around and through the line, insisting to fill out my withdrawal slip for me. I know how to read, write and operate a pen, thank you very much. The teller kept trying to sell me stuff, upgrade my account, sign me up for another credit card, etc. When I denied all those things, she then told me to tell my friends to open an account, and for every person I got to open a new account, I would receive a free stuffed horse… whoopie. What grown man wouldn’t work for a stuffed horse?
Keep the sales pitches down. If I’m walking into this branch, I’m already a customer, and no, I don’t want to add any more crap, if I did, I would ask YOU about them. Bombarding me with all these sales pitches only further makes me NOT want to bank with you anymore if I feel like I’m going to be harassed and attacked every time I walk into a branch…

Another successful opening for this new plaza! Keep it up!
Just like my review for the Subway here, Wells Fargo is my favorite bank and I am so happy they opened this location because it’s so close to me: D
Parking is spacious and very open, never crowded or hard to find a spot. There’s a nearby Subway and Wal-​Mart and Panda Express.
Love it!
Not much to say about a banking center since I just use the ATMs. Nothing bad has happened to me and no perverts or creeps or robberies yet so 5 stars for you!

New location within the Walmart Rosemead center. Easy parking. Easy to get in/​out.