Southern California Edison

Worst company ever. 3 months ago we were without power for 16 hours and lost all our food. They will only reimburse with receipts of purchases. Who keeps grocery receipts? Their equipment is old and even though they keep raising pricing they never update their equipment. We have outages in a regular basis. This time we have our 65 gallon fish tank with brand new babies that are all going to die because the temperature is dropping in our tank. SCE is the worst company ever. They don’t care one bit about their customers. We need more competition in California to put them out of business once and for all. Our politicians do nothing to help. The whole political system here is so corrupt. Makes me sick

Edison scheduled maintanence blows out my pilot light in dead of winter, thanks for nothing jackasses.

Boy the reviews say it all. As you can see I try to write good reviews to companies that deserve it so my negative review in not common unless it is a TERRIBLE experience. And it was one of the worst.
We all need to call their corporate office and demand to speak to CEO Ted Craver or President Pedro Pizzaro at 626−302−2222.
The reason is because their 800 customer care is awful and useless and maybe some persistence on our part as customers calling and flooding their corporate office will maybe change things. If they had a great call center we would not need to do this. When I initially called to review my bill with them they continue to make up reasons why your bill is so high because I called numerous times and get different answers. First it was my space heaters which I then stopped using. Then the bill still remained high and they stated it was my heating system. I told them it was a gas heater then they changed their reason saying it was my pool pump. I started to turn off my pool pump and the bill still still was outrageous. I even did research with neighbors and their bills were nowhere compared to mine and I could not get an explanation from SCE. I just don’t see how my bills can differ from others by $ 200 – 300. If there is a valid reason and I had a great customer service representative I would accept the bill and pay the amount. But they were giving me unvaild reasons and consistently rude so I decided to call their corporate number. 626−302−2222 I say we need to continue to call them and ask to speak to the CEO Ted Craver or President Pedro Pizzaro. Even the receptionist at SCE named Shannon was rude and hung up on me when I asked to speak to the CEO. She could of at least been pleasant and maybe offered someone else to speak too. I decided to call back and another receptionist Paul was equally as rude and told me I could not speak with him. I then asked who can I speak with and directed me to the 800 number. The only way things could possibly change is persistent calls to SCE at the corporate office asking to speak to the upper management.
So as of today I am looking into solar, this is what happens when companies are a monopoly.

Hey Edison, why is your service so pathetic?
You must hire all the children left behind. My power has been out dozens of times. – even on Christmas. oops — I forgot, lazy public service companies don’t work on holidays. Tried to complain to your cronies at the PUC — but hey, their boss is your old boss. Probably couldn’t read my complaint because the power was out there too.
Edison — you are a joke. Too bad there is no other choice.

Still dun know why authorities do not take the action to SCE with those negative reviews. Apparently there is no connection between one department and another department. had to wait 3 days to pass verification desk. seriously? No power for 3 days.

Website full of glitches and errors, payment system unfair and not a single costumer service agent available on the provided costumer service phone number on holidays no matter if you have an emergency or not.
Unprofessional.

One star is too generous!
Power out to office and surrounding area since 10pm last might for a scheduled upgrade. Initial claim was to have power on by 8am. At 8:30, changed that to 10am. At 10;30, changed it to 11am. At 11:30, changed it to 1 pm. They have no clue, and this was a scheduled outage. This is mostly impacting businesses in Claremont Village. This is costing us money. Phone call to Edison is no help. I’m just trying to get a more accurate idea of when we will have power again. All I could get was a lecture on the complexity of working with 50,0000 volts and the danger of doing this during storms. No better info on when we could plan to open our business.
If they are going to blame the brief rain we had 9 hours ago on the delay, why did they start? Rain last night and this morning has been in the forecast for over a week.
I understand the need for scheduled work on a system. Just have a better clue of what it is going to take to accomplish the task, and provide the customers with a better time frame so we can plan accordingly. If the people in charge of the project are too incompetent to do that, fire them and get in people that know what they are doing.
It’s almost 1pm. I better be ready for the power to come on any minute now…
:)

Once, again today, SCE has the roads all messed up in the Irvine Business Complex! What is wrong with you people?! These are commuter hours, aka «rush hour»! Why the hell do you have lanes closed?!
That you are the only infrasructured electricity company in the area, is nothing more than chrony capitalism and it STINKS!
The least you could do is plan to do your work on nights and weekends when the traffic is much lighter, or to use your lingo «off peak hours!» I ask again! What the hell is wrong with you people?!

If I could give negative stars I would!
Over 10,000 people were without power back in July for 4 days!!! Not a few hours, but days. All our food was ruined and the apartment was insanely hot for our new baby. The whole city was out– ok I get it life happens.
Edison stated everyone would receive $ 100 credit on their accounts for the outage.
My July bill came and no credit– I called ⁸⁄₈ spoke to chinh about my credit not showing up. He confirmed they were all told the credit would show on the following bill and not to be alarmed.
So I paid my bill. Makes sense, same month as the outage i didn’t expect them to have the credits applied to that many accounts.
I get my next bill and see again no credit. I ask my neighbors and they ALL received a credit of 100 bucks. I called ⁸⁄₂₈ and was told by a rep that my house «for some reason was not receiving credit» very baffled I asked why, when I live in an apt complex and all the other units received the credit. She said she was just as confused as me… After a long hold she came back and said she would email consumer affairs to look into it. She suggested I pay my bill and they will refund me. (Yeah right I’m not that dumb)
I called ⁹⁄₉ to check on my account. Two Terri (9812) said I don’t get the credit if my bill is less than 100 bucks. Wth! ALL our bills in this complex are less than 50 usually. These are studio apartments. What an asinine response. I told her the neighbors had the credit, with extra left over to be applied to future bills. She said «oh. Um ok, let me email consumer affairs» I explained they already did that. She said I needed to fill out a claim.
When I asked why/​for what when no one else did she said because my apartment number was overlooked. And they were making everyone fill out claims… Really thousands of people are filling out claims. Doubtful.
He said to call back.
Called 9.18 to check up. They again emailed consumer affairs. Shocker
I got a claim form in the mail. Sent it in.
I got my next bill 9.25 called in. Tiffany said I need to fill out a claim. I said I did and explained it again. After 27 min hold she came back and said she will email consumer affairs and my account is now past due. I said you have been emailing them since August. Her response was «the girl in that dept is on vacation» really SINCE AUGUST?!
She suggested I call back on Monday «as she was eating something with mouth full, call back on Monday hopefully someone can rectify the situation» ummmm isn’t that YOUR JOB!
Apparently consumer affairs– the entire department for so-​cal has been on vacation for 2 months. And now they applied a late charge to my bill… Hell no
If my electricity gets shut off I will flip shit. Hate Edison. Stand by your word, train your employees, be professional, and get your shit together.

Always overpriced. Always an attitude. Always a hassle.
You gotta love a monopoly–
You gotta love affirmative action —
You got to love people that got fired from the DMV —
You gotta love not having a choice —
You gotta love an attitude–
You gotta love someone that hates you and doesn’t want your business —
You gotta love an attitude —
Did I mention attitude?
You know what — I LOVE MY SOLAR and I don’t miss these folks!!!
It was totally free with Suncrest Solar — we save about 40 bucks a month and our rates are guaranteed to never go up. There was no catch at all… All I had to do a switch over
bye Bye lovely DMV ex-​employees with attitudes… I sure won’t miss your crappy service & your high prices
— toodles

Firstly, join «turn​.org» to fight back against the corrupt monopoly called Edison. Quote from one of the reviewers that used to work for SCE below:
«To deal with them, you cannot complain to the CPUC because the President of the CPUC is Mike Peevey who use to be the President of Edison. Take your complaint to TURN, The Utility Reform Network and here is their link:
.»
Moving to my own review. Wow. I’m somewhat used to incompetent American customer service level that’s plaguing the nation, but SCE took that substandard bar and buried it in the ocean.
Below are list of things they failed to do:
— February 26^th: I called into stop SCE service due to my move at the end of March.
— May 5^th: I found out SCE did not terminate the service due to an e-​mail statement. I called and SCE told me they have a record of me calling in Feb. 26^th for cancellation of service, then promised that they will make sure that I won’t get billed for any power usage beyond March.
— June 1^st: I called because I saw that my account is still active. SCE tells me they have no record my attempt to cancel SCE service, and that I am responsible for payment until today. I was upset and they said they will have to check their recordings to verify whether or not I called. SCE rep told me it will take at least few days to go over the recordings and asked me to call back. I asked SCE rep to call me instead, rather than wasting hours of my time. SCE rep promised that a supervisor will contact me.
June 1^st: I called back to provide them exact time and date of my call to SCE for cancellation. SCE rep again confirmed that a supervisor will call me back, this time within 1~3 hours. I told her no one will call me within 3 hours.
June 1^st: Over 3 hours have lapsed and no one called me. Who knew. I called back and finally got to speak to a supervisor. Supervisor tells me she will call me once they finish reviewing the recording to confirm whether or not I requested service cancellation.
Total of FIVE calls, and not a SINGLE thing got done. Even an average American customer service gets about a third of requested done. SCE just set the new bar below ground.
Way to go, I’m going solar you incompetent imbeciles.

I called yesterday to check when will the power will return due to a car hitting a pole outside our home at about 4 pm and was told that the power will be back by midnight. It is almost 2 am now and we still dont have power, I called back and was told the the «new» estimated time is 7 am.
We could have taken shower yesterday and prepaired everything knowing the power will be back at 7 am. The guy on the other line told me that estimated time can change, but 7 hours? This company don’t care about their customers, I am extremely disappointed.

While I may live in an old dilapidated building that will remind you more of the Paper St. company house from Fight Club, I still do consider electricity a high priority. And even though I have, what has to be considered some ancient looking circuit breakers, it’s always nice to get a little help from the electric company.
One more when I thought I didn’t pay my bill on time because I woke up without any electricity, I called up SoCal Edison and asked about it. Sure enough I wasn’t behind on my payment or anything, and now I had no clue what was the issue.
The friendly fella on the phone was mighty helpful in trouble shooting the problem and via over the phone, helped me figure out exactly what was the issue and how to get it up again. So hey, that’s always a nice little customer care. And even though I work in the industry that lighting is key, I felt a little dumb for not figuring out the fuses being the issue.
Recently they pulled a scheduled power outage after Christmas for the entire night and while it did suck to not have any power, the heads up they gave the customers via snail mail was very helpful in planning around it.
So hey, I’m not going to hate on them. They process my bills on time, seldom ever give me power outages unless some force of nature is involved and their customer service has helped me above and beyond the call of duty on more than one instance.

I’ve usually had a lot of respect for power utilities. It takes a lot of hard work and management to keep people supplied with power. But SCE, you are worse than a cable company. I got home after a 14 hour day to my lights off. I just moved here so I called to figure it out, there was no way to speak to a human being, I waited on hold for one for 30 minutes when I found the option. Didn’t work. I eventually found out you didn’t process the deposit I was told was paid and you turned off my power. And ruined all
my food. No notices, no nothing. My account online said that my payment wasn’t even due yet. It isn’t the confusion on the deposit that bothers me. It’s the fact you have no way for someone in a pinch to work out an issue and you hide behind automated phone attendants. You are an abysmal utility provider.