Maaco Collision Repair & Auto Painting

Overall summary:
Paint Job Quality: 4 Stars
Pricing: 5 Stars
Customer Service: 4 Stars
Would I come back? Yes
Would I recommend to a friend? Only if their car is worth less than $ 5000
Am I satisfied? Yes
Detailed summary:
I have a Black 2003 Honda Accord that needed a paint job due to rusting on the roof top and trunk area. After dropping my car off on Monday and was promised it will be done by Thursday latest, I had to keep calling the entire Thursday to make sure they keep their promise. When I came to pick up my car, the dude who painted my car said he was rushed and some of his sweat got onto the paint which left an ugly and noticeable sweat trail. I found out they didn’t start painting my car until 4PM that Thursday. I was pissed and extremely unsatisfied, however, Maaco offered to repaint my car for FREE, gave me a complimentary car rental, and deducted $ 50 from my invoice. I returned 2 weeks later to have my car repainted and I was skeptical to leave Maaco with my car again but they redeemed themselves! Now, the pain job package I got was the urethane + IC ($ 800 + 4 year warranty) was their middle tier option and the paint job quality was fair for the price they charged. I also asked Maaco to repair all minor dents, 1 major scuff and 1 major crack on the front bumper, and all scratches in which they quoted me for another $ 300. The original total was going to be over $ 1000 ($ 800 + 300) but I told the guy in the office that my budget is $ 1000 so he adjusted all the prices to be exactly $ 1000 and they knocked off another $ 50 later due to messing up on my paint job the first time so I paid $ 950 (taxes included) in the end. There are still imperfections in the paint job such as minor paint blisters not noticeable by eyes but can be felt through touch. If your car is worth over $ 10,000, I would suggest you get your car painted elsewhere. If your car is worth under $ 5000, I would recommend bringing your car here because Maaco has the best prices in the auto painting industry (go research yourself and you’ll see). Rule of thumb is the paint job should cost less than ¼ of your car’s current market value (i.e. KBB’s value). See my photos for a list of their paint job prices and my before/​after photo of my Accord.

After bad reviews, I was a little on the edge of bringing my car here. But I noticed all the bad reviews were from long ago and the recent reviews were great so I ought to give it a try.
They did a great job. They repaired and repainted my car (I didn’t get whole car painted, just certain parts all around) front and rear bumper, and some dents around the car. It looks good as new like I never gotten them.
So long story short, I found out this place is under new management. I suppose the prior owner/​manager or something did a really bad job on running the shop.
Hope this review helped!

I have to confess — the few negative reviews on Unilocal made me think twice about going to Maaco … but the price was so competitive I thought I would give them a shot. WOW am I glad I didn’t listen to those negative reviews! I had been driving my ’97 Mustang Convertible around with a pretty bad crunch to my right side back quarter panel for a few years … always wanting to get it fixed, but the quotes I got were astronomical! I also needed a full paint job after parking outside for 5 years. My Mustang looks better than the day I bought it! Thank you Maaco Team! Liz, you told me I would be happy with the results … but you were wrong … I am ecstatic!

Best place to bring your vehicles, their work is amazing, liz (the receptionist) was very helpful and knowledgeable about the work and paints. Prior to coming I did my research, Maaco has the best prices, and the work is amazing. The staff is very friendly and helpful. Since my my experience, i have brought all my cars, and recommended Maaco to all my friends and family. Thank you Liz and the rest of the Maaco family.

I had my Lexus SC300 painted at Maaco in Rosemead. Price was great. Customer service was great (Thank you Liz and Rose, you guys are the best). The paint job came out wonderful, car looks like new again. Very happy. Will recommend my friends to Maaco Rosemead if and when they need any paint work done…

Thank you maaco after having a bad experience painting my car i decided to go to maaco they did an amazing job on my 2013 bmw i was hesitant at first but when i got my car back i was floored like new i was in a fender bender and my car had a dent now it looks neewww thanks guys joe was so kind to take me home when i dropped my car off will definitely come back

Extremely disappointed. Wish I had checked review before coming here. Left the car here for a complete paint job including two tone color finishes and body work. Told it would take 3 days. It’s been TWO WEEKS! We get strung along every time we inquire about when it will be finished. This is our primary vehicle so it’s been extremely inconvenient and we have lost money from work because of it. It’s Saturday now so I will he going in on Monday morning seeking their corporate and managerial staff information depending in how that goes I will be consulting my legal representation. I really hope they do a quality job in the end.
Update: 1÷19÷15
When I went to the shop that Monday I found that work had just been started the day before. It was only partly sanded… Two weeks of just sitting in the lot. We took the car home after a very dialogue with two females in the office. One claimed to be a manager.
I filed a complaint with the Macco corporate office. The response was fast however my experience with the customer service specialist I’m their resolution department was very dry and did nothing toMake feel better about the situation. Meanwhile I have a half sanded car with exposed metal. Everywhere I took it to about getting the job done was surprised about the price I was getting… $ 1,800 with a 50% off promotion. (this is my Dads car and he’s on a very tight budget) based on the fact that no one could complete the paint job for even remotely close the a price within our budget my a Dad decided to take the car back and ask them to finish. It’s supposed to be ready by Friday. We’ll see.

I don’t write much reviews nor would write anything negative before, but future customers should know this auto body shop is a perfect example of Mickey Mouse aka hack job shop. They’re supposed to 3 days to finished my car, instead they held it for a total of 7 days. The car came back and the job they did seem pretty bad. You can tell by the paint and the fixes they did. Overall, go somewhere else. Service is decent, but the quality of work really is beyond below average.

I have a feeling all of these reviews for this place are staged. The service was so bad and my paint started peeling within two days! I paid for the best job they could do. My car was there for almost three months and the work was shoddy. They didn’t paint spots they sanded, they didn’t sand the lip under the wheel wells and I can’t stress enough THE PAINT STARTED PEELING IN TWO DAYS!
Stay away from this place. I will be taking them to court to get my money back. I left without paying my balance and they had the cops come to my house. I told them they took three months to finish a job they said they would have done in three weeks, I’ll have their money to them within three months. That was before THE PAINT STARTED PEELING after two days.
DO NOT COME TO MAACO ROSEMEAD!!!
I made the mistake and regret it wholeheartedly.
See you in court Tiffany!

These other reviews must be so fake, you should be ashamed. Do not go here. They said they would have my car back in three weeks. Ha took three months only to get it back with paint peeling after two days. I paid for the most expensive paint job. 3000.00 nothing to chuckle about. Paint peeling and they missed several spots, they have horrible
customer service. Do not make the same mistake I did, not worth it please learn from my horrible experience. I will be taking them to small claims to retrieve my money back. Stay far away from this place!!! They get 0 stars I had to put 1 star other wise will not let me post… bull crap. Caution!!!

Worst auto body shop I’ve experienced.
Mitsubishi 2011 Evolution X GSR
Background:
I was in a car accident, and ordered Chargespeed sideskirts. DTM autobody painted it, and it came out flawless. $ 200 paint and install. They are pretty far from where I live, so I gave Maaco a try, 5 minute walk from my house. Why not?
I brought in the pair of side skirts to be repainted. There were scratches on both due to the track, so I asked if they were able to color match my vehicle and they said yes. $ 200 paint and install. The guy that I was talking to, Franny (?), said that he’d call Mitsubishi and ask for the color code. He offered if I wanted to just drop them off and take the car, so I did.
I come back three days later, and they looked great. Scratches were gone and everything else seemed to be fine. They installed it, and I was on my merry way. The color match was WAY OFF. I understand that I should have checked it before I left their facility, but I was in a hurry. I went to my friends house that following night to install headlights, and he noticed it right when I pulled up his drive way. I came back two days later and asked them if they would repaint it for me, and they basically said no.
” It’s plastic, there will never be a 100% match. We called Mitsubishi and asked them for the color code, and it was the one they gave us. We will gladly repaint it for you, 1000 times, and it’ll be the same color, with charge that is. «
The other mechanics even asked me who painted my side-​skirts, and when I said it was them, they replied, Oh okay.
They didn’t offer to help me repaint it for a discounted price nor recommend me any tip.
If you want something to be color matched, I would not recommend this place.

Excellent service. My car had fender and side damage. Harry helped me receive better service from the Insurance company of the person who did the damage. Maaco did touch ups, buffing and additional work in other areas of the car for very little. My car looks better than it had in years. Glad I went through them instead of working directly with the insurance company.

I searched a lot of places throughout LA until I found Maaco in Rosemead. I’m glad I ended up at this shop. They did a wonderful job with my truck. I had a lot of auto body damage from years of parking in an open lot at work. This shop was able to take out all the dings and repaint my truck for affordable prices. Worth traveling to if you’re in the greater LA area. The only reason I’m not giving 5 stars is because it took longer than they told me it would (and I had to keep calling). So — the service could be a little better, but the guy who did my estimate (Evan) was top notch. And the guy who worked on it (Alex) was also top notch. Overall, a very pleasant experience.

Need yo’ car painted? COME TO MAACO ROSEMEAD!!!
COME TO MAACO ROSEMEAD!!!
COME TO MAACO ROSEMEAD!!!
I can’t emphasize that enough because of the experience I had here. I brought in my late 90’s honda sedan absolutely COVERED in cracking, faded, and nearly non-​existent paint on the doors, roof, and hood.
The hood and bumper also had dings, which they pounded out on the hood, and ordered a replacement aftermarket bumper since it was a composite which was more expensive to repair than replace.
Anyhow, the price was more than I had expected from their ads on TV, but based on the repairs, prep work, replacement part, and primer addition, it was a much more reasonable estimate than I could get from another paint shop which are usually around $ 2000+ from what I hear.
They were also willing to work with me on the price since I’m a student, and they explained in detail the need for deeper sanding and re-​priming the body on the more sundamaged areas.
Put a deposit down on the part, and brought in the car on Weds and got it back on Saturday! On arrival, the car was absolutely immaculate in paint, looking glassy smooth and with a good reflective quality. It pretty much sparkled like one of those corny orbit commercials *DING!*
The car came in at a more-​than reasonable price, and right on schedule as promised.
One more note: if they think that you need additional prep work with primer – get it– George showed me another honda where the owners opted out on that and came back with some spiderwebbing where the paint had soaked into the old cracks.

After getting two painting estimates I decided to go to MAACO in Rosemead and get my last estimate. When I got there, The estimator gave me and estimate which was perfect for my budget. Once it was painted I went to pick up my Green Honda Accord 1998 Coupe, and I was absolutely satisfied to THE MAX. I was so happy that I literally applauded them as I walked to the counter. My wife is a hard sell but she had no complaints this time. Wow! If you are thinking of painting your car I would recommend that you go there ASAP, because as any good company or business there will eventually be lines around the corner. Get going to MAACO and be completely satisfied!
JOE AND DOLORES OWNERS OF A HONDA ACCORD COUPE!