Clean Up America

This company has horrible ethics. The owner has no morals.

This place is horrible. I should have read the reviews. They sent me the wrong dumpster. I was told that they would fix it, but didn’t. When it was time have the dumpster removed I called over 20 times in 4 days and have not had it removed yet. They lie about having somebody working on the problem. I don’t trust what they say. Fabiola says she is working on things, but as of this very moment her statements and the companies actions do not match. DO NOT USE THIS COMPANY even though their price is cheap!

Not reliable. I scheduled with them through their internet site. I did receive a same day phone call, made an appointment which they did not keep. This is consistent with the other reviews here.
Had I researched them on Unilocal I wouldn’t be sitting here now, a whole day wasted, waiting on them. They did just call me to say they couldn’t make it so they get one star for not leaving me in the dark.
Live and learn.

Don’t use this company.
I will the police and sue them.
I ordered 1 week bin rental. didn’t got pick up event after 3 week!
I called many time to ask for a pickup, but they will just tell you to leave a message.

Quite possibly the worst company I have dealt with in my construction experience. Day1… no show, no call, nothing. This cost me a days work and an extra day bobcat rental. Day 2 after numerous calls they dropped off the container. Day 3 they were supposed to pick up and swap for an empty container but you guessed it, no show! Many angry calls later they promised to pick up the next day. This cost me another days work and another day bobcat rental. I requested a call back from the manager but of course that has yet to happen. Day 4 they picked up and swapped it out with an empty container. Day 5 they were supposed to pick up and surprise, they were a no show again. This is going to cost me another down day. Oh, and most of the time when I call, it picks up and disconnects almost immediately. I’m still stuck with a full container sitting on the street and can’t get a hold of anyone at the company. This company will be out of business in no time. Horrible service all around. Stupid of me not to check Unilocal first. I will be disputing my entire bill with my CC company. Avoid like the plague.

Honestly, the worst customer service I have ever encountered and, of course, I should have looked at Unilocal first. I think they must have absolutely no concern about how they are rated given the customer comments they have received so I don’t have any concerns about adding to the negative reactions to this place. Suffice to say, it was a big lesson in that I should always look to Unilocal for recommendations as I would not have called them if I had read the unfortunate people who have done business with them before.

I should have looked at Unilocal first. Just completely avoid this company at all costs. I’m too pissed right now to leave a full review, but I will at another time.

BEWARE! They messed up BOTH drop-​off and pick-​up dates. I had email confirmation to prove it and supervisor didn’t believe me until I forwarded email to her. After she acknowledged mistake, she guaranteed me partial refund over the phone AND by email (I kept email proof) and after 3 months of constant lies, still no refund check. They are scammers and extremely unprofessional! Do NOT use unless you want to be disappointed! I will forward emails to you! Will be filing with BBB and Dept of consumer affairs!

We were cleaning out our garage and needed a bin service, got a referral for Clean Up America. I called they came out the day and time as scheduled and picked up as sheduled. Their prices are competitive. our experience was pleasant from beginning to end. We will definitely use them for future projects!

Horrible bin pick up service!
With the money we paid, we should get better service.
It was our church’s anniversary, 8÷18÷13. They left their big bin in the middle of our parking lot.
Their website advertises as a ²⁴⁄₇ service. It’s false advertisement. More like, if we have time, then we’ll serve you.

I will preface this review by saying I waited 3 weeks to write this review… partly so that I would not be so emotionally charged when writing it and partly to allow the company an appropriate amount of time to respond to my complaint.
In short, my experience with CleanUp America was one of the absolute worst and most stressful experiences in my life… honestly.
The residential dumpster arrived on the requested day (5 hours later than promised).That was tolerable, but the dumpster was not picked up TWO DAYS after the promised time! And I use the word TIME, as they give you a two hour window for pick up and delivery. I called, emailed and left messages. When requesting the dumpster they ASSURED me the dumpster would picked picked up on-​time, as I had a MAJOR event planned and it was blocking access to my entire property. Because they did not pick up the dumpster, parking for the the event had to be located off site and guests were bused in… and guests had to walk around a dumpster as they entered! I received absolutely no compensation from the company, and even worse in my book, not even the courtesy of an explanation of what happened?!
Please do yourself a favor a pick one of the myriad of other dumpster companies and avoid CleanUp America altogether.

Working on a remodel and I needed to rent a 40 yard rollaway bin fast. Donnie from Cleanup America was the most competitive in terms of pricing and by far the best communicator. If I ever need another rollaway, I know where to go.