Sears Carpet Cleaning & Air Duct Cleaning

I should have come here before making an appointment to have my carpets cleaned.
After never receiving a call with my appointment time on the day of service, I finally called at 10;45 am to find out they would not be here until 3 – 6. I moved all my furniture – large and small – in preparation.
At 4 PM I get a call that their truck broke down and no one is coming. I was upset, understandably, and tried to argue that they should send a technician from one of the other 5 boroughs. I said they could even come after hours.
I was abruptly put on hold twice. The second time – after the operator audibly said «ugh” – was so long that I called on a 2^nd phone to see who would pick up first. Suddenly, both lines were disconnected at the exact same time. I called back and they had put their calls to their answering service.
So they cancelled my appointment and did not have the decency to finish the conversation or to reschedule.
These people are a joke.