Carriage Car Wash & Detail Center, Inc

After reading several of the negative reviews, I have to admit that I am quite confused (and disturbed) over the vitriol comments presented about Carriage Car Wash. My wife and I have had our cars washed and detailed here for over ten years. The final product has always been excellent; the customer service always friendly and gracious. Moreover, I am fastidious over the cleanliness of my car (s) and have gone to other establishments in Bloomingdale and Geneva, none of whom offered a vastly superior experience. Unfortunately, I have found some Unilocal reviewers/​reviews to be overtly nasty and negative. Simply stated: Carriage Car Wash and Detail Center does a marvelous job in meeting your automobile’s needs.

I’ve been going to Carriage Carwash for a couple of years now and haven’t had any issues with them. They were great every time! Today I made the mistake of getting a quick car wash at BP on Schick and Gary and ended up with oil sprayed all over my SUV (BP refused to take responsibility and wouldn’t give me a refund). I quickly drove to Carriage Carwash and they took care of my car and removed all of the grease from my vehicle. They did a great job! All of the staff were friendly too.

This place is terrible. I’m not sure that they even use soap. There is practically zero attention to detail. I live close so I have tried numerous times and it’s the same everytime. Car comes out just a tad bit cleaner than when it went into the machine. Don’t even think about trying to get bug splatters or anything else off your front grill or windshield. The guys that dry your vehicle just run their towels right over it and act like they don’t see them. This place seriously needs a new owner. Total waste of money

Firstly, I don’t normally leave a review unless a place has exceeded my expectations or has completely fallen short of acceptable. This place, unfortunately, falls under the latter.
I ordered the Maxi (most expensive of the exterior washes at this place) in hopes I’d get a decent car wash to kill time before an appointment. Overall it was a mediocre attempt at a car wash. I watched from the window as the attendant like brushed the rims and the lower portion of the body with what looked like dirty water and brush. They attempted to wash my weather tech mats… mind you these are molded plastic and I’ve cleaned them easily with hose and water before and yet when i got in the car they were still noticeably dirty. Under the mats they didn’t even vacuum the carpet. The grill, license plate areas, mirrors and areas near doors and weren’t wiped down. The dash and interior was left untouched. The mirrors were left streaky.
Hands down the worst 21.99 + tip I’ve spent on a «car wash» I don’t see this place lasting with this lack of detail and the price they charge. I’m pretty much convinced that any exterior wash package you buy you get the same wash no matter what. I’ll never go back to this place, honestly you’ll get the same wash if you get a 9 dollar wash at a gas station. Like everyone else has said, customer service isn’t part of this establishment’s motto. I can only assume they removed my snow brush from my car and forgot to put it back because it used to be on my passenger side floormat and now it has disappeared.
DEFINITELY DO NOT RECOMMEND THIS PLACE TO ANYONE.
Link to their wash packages:

Basically, I paid 21.99 for their 3.99 experience.

Customer service could be improved greatly! When I walked in to pay they guy just took my ticket and didn’t say a word to me. Didn’t say hi, how much my total was, or even a simple thank you.
Car wash wise it was fine. They did a good job cleaning and drying my car. It was an average experience, nothing special.

Crappy job. Bad attitude. I bought the most expensive wash that included floor mat washing. There are still fruit snacks stuck to my floor mats after washing. When I got home I realized they didn’t touch the third row of my sienna. Still crumbs and old french fries on floors and seats. When o went back to get it remedied they acted put out and did a half/​assed job of vacuuming.

Always liked going to the Carriage Car Wash cause there are never lines, Well now that I see all the reviews, I know why. I have been there a lot but this is the last time. I had an issue and when I approached the person behind the counter, he told me I needed to take the the manager. I brought the manager to look at the car and he told me to talk to the owner. He got the owner and it ended up being the the guy behind the counter. So shady and unprofessional.
Luckily there is a new car was opening at Lake and Gary

Don’t go here. Worst 25 bucks I’ve ever spent on a car wash. The workers just want the tip and bank on you not complaining about their poor job drying and cleaning the inside.

I’ve been a patron of Carriage Car Wash for nearly 20 years and have always returned for the excellent and friendly service at great prices. Well, as the saying goes, all good things must come to an end.
My 1^st clue was that the staff is down to only a handful of people.
My 2^nd clue was that the waiting room was dirty and there were only a few air fresheners for sale (usually the display wall is full of every little car doodad you can think of (and several you can’t) — the place felt like a dusty ghost town.
My 3^rd clue was that there were only a couple of teenagers running the place.
My 4^th clue was that when I went outside to wait for the gentlemen to finish working on the inside of my car, there was a CUSTOMER cleaning the inside of his own car with a rag he’d borrowed from them.
I opened my door and didn’t even get in. The floors were vacuumed but the seats (front and back) were visibly dirty and it was obvious that they hadn’t even touched the dash and cup holders. I asked the gentlemen to please go over the interior again. After another 15 minutes, the seats were clean but nothing else. I wiped my hands across the dash and they came back black and dusty. Yep, they never even touched it. Yes, my car is a convertible but come on — I’ve cleaned it to pristine with Armor All and a paper towel.
Worth $ 24 + $ 5 tip? No way. I went inside showed the teenager behind the counter my black hands and told her to enjoy the $ 28 ’cause it was the last $ they’d get from me. I guess that the 5^th clue is the charm.
From the looks of things and my experience, it looks like Carriage won’t be open for much longer. They need to get a clue.

By far the best car wash in the area. I’ve been going here for years. I’ve always been amazed with the friendly smiles I receive from all staff. This family owned business will continue to be the only car wash I trust with all my cars :) go hawks

Terrible! Yeah, can you go back over the windows, they do not look clean, sure, they did, but they did not see what I was seeing. Inside the car, they did a good job vacuuming, but other than that, the dash and other areas that can use a wipe down did not make the cut. There are too many other car wash places around to go back to this place

This by far the worst car wash and service I have ever had. The manager was a total jag bag and when I showed him the coupon online he gave me a attitude like I’m robbing him. Then I pay for the maxi asked for vanilla scent and when I get my car back the car was inside the same and the nothing was wiped off. Don’t waste your time or money on this place.

This place doesn’t get it unfriendly owner been going there off and on for several years and am still a new face to this guy. my bad. They supposedly cleaned my car inside and out only to «forget» the backseat. Looking for a new place near Bloomingdale. I wanted to do zero stars but you have give at least one.