D.W.Bahr Plumbing & Heating

I found the hot water heater I wanted at Home Depot at the price I wanted to pay. I called around to get quotes and most places either refused to pick up a heater from Home Depot and install it (instead overcharging me for their crappier unit) or wanted WAY too much. I found out these guys do the install for Home Depot, so I called them directly. They were very friendly throughout the entire process. The scheduling lady was nice and helped me determine whether I needed a standard or tall unit. The quoted price was the lowest I could find. On the install day, two guys showed up on the early end of the install time window. They were extremely friendly and efficient, did an excellent job, and even answered some other questions I had related to some other plumbing issues in my house. Really just an excellent experience all around. I would absolutely go with D.W. Bahr again.

I was very pleased with the installation of my Rheem water heater. The plumbers, Bobby and Dave, were extremely polite and explained the entire installation process. Both were very knowledgeable and answered all of my questions. Scheduling the repair was fast and stress free. I spoke with Rita to set up my appointment. I called back the day before to confirm my appointment and was reassured by Rita that someone would be out between 10 and 2. The plumbers came at 10:30am, and were done within an hour and a half. Would recommend these folks and would call them back for other work.

I called on a Friday to make an appointment about a water heater with a leak. They said they would call me back. No call back. Tuesday morning I called again. No call back. Tuesday night the water heater has a big leak and I had water all over my basement. I called that night for emergency service. No call back. Called back 30 minutes later. No call back. I called back and hour and 30 minutes later. They said they wouldn’t be coming out that night and that they would call me at 7 am the next morning. No call back. I called at 7:30. They said they might be able to come in two days. I practically had to beg them to replace my water heater that day.
That’s a one star experience.

Had my hotwater heater replaced by Bahr, through Home Depot. I don’t know what all happened in the background, but the guys from Bahr were really helpful, creative, flexible, and made my ugly experience with Home Depot almost tolerable. I’ll never recommend Home Depot, but I will absolutely recommend Bahr.