Southwest Airlines

It would be nice for Southwest to be family friendly. I just put my two kids (13 &12) on a flight to San Diego. I’m going to Jacksonville. We are both connecting through BWI, except that I’m on the 2:20 flight and they were on the 12:20. There were seats on the 12:20 flight and I would not have gotten to my destination any sooner, but I could have travelled with my children to ensure they got to their connecting flight. It would not have cost Southwest anything and I would not have benefited getting to my destination, yet the airlines’ «policy» would not allow me.

Have never had a bad experience flying Southwest. My family and I use it every time we go to Florida which is semi-​regularly. The most recent time however, our flight got delayed from 6:25 AM to 1:15 PM; needless to say everyone was severely disgruntled. Southwest gave every customer a $ 200 voucher, which I felt was more than fair. We ended up having a nice, quick flight to Orlando, and had an even better flight back to Islip on a 7:50 PM flight.
All-​in-​all I would say that they are a very reliable airline.

Great Airlines at a Great Airport. MacArthur airport has that small town airport feel and Southwest here is fantastic! Very outgoing, helpful and courteous employees.

My complaint is regarding Rapid Rewards. My husband and I have RR points. Recently, my husband passed away and I called to have his points transferred to my account. I was charged $ 30. to transfer his points. I know $ 30 doesn’t seem like a lot but it is when you trying to pay bills with 1 less income. It’s really more the point of the matter that you are charging a widow for the deceased spouse’s points, that you already purchased! He only had 3600 points, they told me I could log into his account and use his points for future flights. Problem is what flight is 3600 points? Are you serious? I explained to the rep that there is no way to use the points when they are so low. I find it completely disgusting to charge someone to transfer their deceased spouse’s points. Southwest should be embarrassed to even charge someone when it’s due to a loss. If I could give 0 stars I would.
The only reason I travel southwest is bc of the convenience of the location. I can’t stand the way they have the seating by A, B, C. It’s ridiculous! Just let people book their seat ahead of time!

Most pleasant experience I ever had flying. By far. Boarded for 6 a.m. leaving Central Islip NY and landed in Tampa at 8 a.m. No crazy lines and disorganization like with NYC airports.
Customer Service with a smile. Flight attendants with personalities! Check-​In was a breeze. Bags fly free. OPEN seating without the hassle of assigned letter seating that wastes more boarding time. Great complimentary snacks and comfortable leg room and seating. The flight was smooth and we were more than early arriving. Can’t wait to book again.

Very rude and obnoxious on a flight this morning from ISP to Ft Lauderdale. Flight attendant in back of plane had a very bad attitude. Not happy. Now I know why I’ve been flying Jet Blue lately.

Horrible flight from Louisville to Baltimore to Long Island. 2 hour delay after waiting 2 hours for a connection. The stewardess thinks she is a comedian. I don’t need jokes after waiting 4 hours. I tried calling the corporate number 214.932.0333 it rings like it is off the hook. The flights aren’t that cheap and by the way nothing like buying a select ticket and having 10 people in wheelchairs use them to get on but when you land no problem they run off the plane!

I checked in for my flight on Saturday, February 21, 2015 the day before. I also made sure that all my notifications and contact information was up to date. On Sunday, February 22, 2015, I woke up at 4:00 am since I am an early bird. My cab came on time at 6:30 am and I was ready to take my flight to Atlanta fro ISP. I find out while at the airport that all morning flights have been cancelled. Now, has I been notified by text or email or phone since all three were up to date I would not have waisted $ 30 each way for a total of $ 60 for cab fair. When I got home I stayed on the phone for 45 minutes to re-​schedule my flight which by the way has a 3 hour plus delay for my stopover in Baltimore. Thanks Southwest. I will choose another airline the next time that I travel. You know when I arrived at the airport there was nobody there to help me. The ticket booths were all closed. Seems as though they will be going out of business soon enough. Still waiting. Just found out the connecting flight was delayed until approx 7:40pm.

We’ve been flying Southwest Islip for years, I like the fact they have:
Open seating
Having the ease by being in Long Island MacArthur Airport
Efficient
Doesn’t charge for multiple bags
Doesn’t charge for heavy bags
Competitive rates
I could go on and on, long story short I’m on line now booking our family summer vacation for 2015.
Love Southwest!

I am a big fan of southwest. 2 bags checked free. Need I say more? I like the free seating policy — some dont — fly with another carier then, this is working for them. Typical funny flight attendants — you see them all over you-​tube. The rates are competative, and it is the onbly airline I’d consider for NY-​FLA travel. I’ve had delays, and inconvenineces, but southwest is fast with the free vouchers, they like to keep their customers.

MacArthur is my favorite location from which to fly. Granted, it has a mere pittance of the direct flight options you get at JFK, LGA and EWR, but on the trips where it’s time and cost competitive, I will always pick Southwest out of Long Island. It’s convenient, very fast (I’m usually 30 minutes from pulling out of my driveway to being at my gate), and the parking fees are a lot more palatable than any of the other choices.

Southwest has really diminished over the years. It is impossible to get a direct flight anywhere and on a recent trip to California it took me 12 hours and 4 airports to get there with every stage of my flight being delayed. On a positive note service by the attendants is always pretty good.

Great airline with terrible customer service. Don’t ever call them to straighten anything out. I got an e-​mail that was supposed to give me a 15% discount to transfer points. When I didn’t get the discount and contacted customer non-​service, I was questioned as to how I received an e-​mail which was sent only to a «select Group.» I never got the discount, so I wrote to Gary Kelly. I guess I wasn’t Select enough to be paid attention to because so far nothing has happened. I was called by one of these customer Non-​service people who said he would «restore my faith in SW» by sending me a credit for $ 50 in e-​mail. Of course, he didn’t do even that small gesture. I guess I’m inly Select when I am giving SW my money.

I like Southwest Airlines — especially since they fly out of Long Island MacArthur airport — about 15 minutes from home and an extremely easy airport to get through/​park at etc. I use them primarily to fly between Long Island and Florida or Long Island and Baltimore-​Washington — any other itinerary has too many stops and inconvenient flight times.
I see a lot of complaints about their prices and seating arrangements here. Southwest happens to be an airline you need to know how to work — if you know you’re flying to Florida in the summer or at spring break = book it way in advance — pay for the earlybird check in — its worth the $ 12.50 each way (even if you’re the last number in group A, you’ll be guaranteed an aisle seat or window if thats your preference). The space on these planes gets wider the closer to the wings. Emergency exit seats are my pick — unless I’m traveling with the kids — then we go right behind those seats.
The ability to change tickets with no fees is great for me as my travel changes often. Free checked bags is great as well. Flight attendants are usually very friendly and accomodating.
For me, Southwest is the only way to fly to Florida living in Suffolk county on Long Island. Even if you have to make a stop in Baltimore and stop fo an hour — it is sometimes less travel time than the time it takes to get to JFK or LGA in NY.

Southwest is the city bus of the sky. Noisy, crowded and way too hot. Unlike a city bus however, there are rules and regulations.

I always like flying southwest when ever i can. It is much more convenient flying out Macarther Airport rather than JFK or Laguardia.
I love Going to Vegas and Southwest is one of the few airlines that goes there non stop.
I have flown Southwest dozens of times and never had any issues at all.
Flight attendants have always been great.
The only thing I do not like about Southwest airlines is that it does not have assigned seating. They board you by groups a-​d and each group is about 40 or so.
Overall not having assigned seats has never been a problem for me.

MacArthur airport and southwest maybe the best combination since peanut butter and jelly.
There terminals are large and spacious and there customer service reps are some of the best around. I fly almost every week and at first it can be a little discerning that there are no set seats with southwest.
Let me tell you this is a good thing. They give you the ability to check in 24 hours before your flight time amid thie sooner you check in the earlier you can board your flight and choose any seat. This allows you to never have to worry about not being able to sit with your friends or family, like other airlines that you get put into a grab bag of seats and never know where your going to be.
The on flight staff I have never had a problem with and southwests Customer service is bar none. If there is a problem there is no haggling or fighting they admit they screwed up and have a voucher if some sort to save on a future flight.
You haven’t experienced flying this easy if you haven’t flown with southwest.
Side note: I’m not a fan of the new reward system but I am willing to give it a little time before I pass judgement. I understand that they purchased airtran and with the ability to fly international made there old system obsolete. Still with all my great experiences with southwest I will give it a bit

At least when you take off from ISP it is always on time, and you get your bags promptly, but this is thanks to the under utilized airport not southwest. In general the fares are about the same level as jetblue etc, but the flight is essentially taking a bus ride. You get on a flight that just came from one location, and is going to probably 3 more. Then there is no assigned seating, so you hope you get an «A» boarding pass or you are walking all over looking for a seat in between 2 strangers.
Their terminals pretty much stink, and there is no in flight entertainment. I would recommend for short flights, but for long flights it is jet blue all the way.

Southwest has quick and easy commercial air travel figured out! On average their rates are lower than the competition (immediate plus for them). Then they give everyone a number to queue up so that when boarding there is no insane push of «me first, me first, me first» to hand your pass to the agent. Once on board there is no assigned seating (although this can occassional cause minor annoyances, it expediates the boarding process).
In my experience their flights go on time, their staff is friendly, and the complete experience is (dare I say it) enjoyable.