Jake’s Auto & Truck Repair

I went to Jake’s auto repair a couple weeks ago because I was hearing a loud noise in my car, they put it up on the hoist and moved the tires and told me that it was the transmission /​front differential going out. At no point was it ever hooked up to a machine for a truly full inspection for codes or errors it was just by visual. They charge $ 80 for this service/​just a visual service.
I called the dealership and I told him the situation and they said to bring it in and they would assess it with a machine to find out what the codes were and give it a visual inspection as well for $ 80. It turns out there was absolutely nothing wrong with my transmission, this auto shop was trying to ride me over for a $ 450 for a used part with a$ 1500 labor charge for a repair for a part that was not even broken.
I called and spoke to Nick, The shops owner and all he wanted to do was argue with me and said «you heard the same noise I heard and we agreed that it was the transmission». I just had to laugh, I am not a mechanic nor did I agree that’s what the problem was.
At the end of the day I got charged twice for an inspection but thankfully it wasn’t a $ 2000 charge to replace a part that did not need to be fixed, and the noise ended up being my tires needed to be rotated. Wow! Be sure to always get a second opinion, that’s the lesson!

I’ve been to Jake’s twice for repairs in the past six months. Both times, they’ve been extremely helpful, very clear about what was happening, and completely up front about costs. They even took care of an issue I didn’t even ask about (a burnt out headlight) at no charge, just because they were in the area. Communication is very good, and one problem with a repair was taken care of quickly and with no hassles. If I lived closer, they’d be my go-​to for all maintenance and repairs. As it is, I won’t mind planning my travels around Detroit so I can get my automotive needs taken care of at the same time.

My car broke down at the Detroit Metro Airport, and I was stuck having to pick a mechanic on short notice in an unfamiliar area, who was also close enough for the tow truck not to cost a fortune.
I called on Thursday to see if they’d be able to help me out and they were very nice and professional sounding. I had the car towed there that night, and it was running again, for a very reasonable price, by Friday at 3 pm. I was very concerned about it getting done the same day, because if it had to wait until Monday I would have had to take a bus back home to Grand Rapids and wouldn’t have been able to pick my car up until the following Friday.
They replaced the battery harness and also let me know that my battery probably needed to be replaced as well. I knew that was coming fairly soon anyway, and their price seemed in line with everywhere else I had looked, so I had them do that too.
I didn’t even see any of them in person; it was all conducted over the phone because I had to drop off and pick up my car after hours. I was so relieved with how everything turned out!

Neighborhood auto repair shop that has big name-​brand shop professionalism and small-​town shop service!
I went to Jake’s Auto Repair to get my minivan fixed because it wouldn’t start. I also had an issue with noises when I drove. The folks at Jake’s were VERY CORDIAL, attentive, professional and thorough. They did everything I asked, quickly, efficiently and provided professional assessments as needed. And even after getting a reasonable quote for the work to be performed, my final bill was even lower! I will definitely return to Jake’s and recommend that others check out their great deals and great service as well!