Black Diamond Sprinklers

Exceptionally poor customer service and disregard for our time and plans.
I called up Black Diamond last week to get our sprinklers winterized and got an appointment for 7:30 — 8:00 am this Wednesday. Wed comes around and I’m home at 8:15 still waiting for Black Diamond, when I should be on my way to work. I call their mobile number and get the same person I set the appointment up with 3 days earlier. He says he has no record of the appointment, even though I wrote it down on our calendar when we last talked along with his name, date & time, and he got detailed directions to our house. No apology from him however. He does say he can make it back out to our neighborhood at 6pm the same day. I decide to give him another chance as it might have been an honest mistake.
Later on Wed, I leave work earlier than I would have to be home before 6pm. 6:30 comes and goes, and no techs at the house. I call their mobile number and get the same guy I talked to each time so far. He comment: «Yeah, I’m not gonna be able to make it out today. My other appointments took too long.» No apology. I ask why I didn’t get a call if that was they case, as he has our home and mobile numbers. No answer. I tell him I went to work late and left early to meet him twice in one day, and he didn’t even call to let me know. Still no apology.
I decide that this guy obviously has no respect for my time or my business, so when he suggests that he will be in my neighborhood again the next day, and that we can try again, I tell him not to bother.
None the less, the next afternoon I get a Voice-​mail that he is on my street and «killing time» until I come home. I decide to not bother calling him back. Figure he can wait on me for a change…
They had the lowest cost for winterization I found, but had the business sense to match. Avoid if at all possible. Not one «Sorry» to date.