Buikema’s Ace Hardware

These guys are terrible. Terrible service, their so called plumber/​stock guy is dumb, and the prices are too high. Just go elsewhere.

Everyone here is really nice and helpful. When I have a problem or can’t find something, I usually just ask the first random person I find and every time that person has solved my problem.
With it being a smaller store, they occasionally run out of stuff. Aside from that they almost always have what I need. If we are buying something big we may go to another store with more selection, but as a go to place this is it for us!

Staff has little knowledge of a hardware store, not the old Ace like we grew up with. I drive all the way to the old Ace on Archer in Willow Springs, where the owners still work the floor.

I called in advance to see if they carried the furniture lifting straps. I was told they have them. I get to the store and after some searching I finally located an employee and asked where they are. He directed me and explained how popular they are. Good stuff.
Now the fun begins. I get to the register and the woman working is sitting on the counter talking on the phone to a family member. She sees me and gets up and still talking types in her password on register. Finally she decides to end her call and pay attention to the customer. I pay and then she procedes to tell me how tired she is and cannot function. For the love of god you are in customer service figure it out.
The store itself is not bad. typical hardware store holding its own against the big boxes. Every Ace I have been to seems to be poorly staffed.