Goodyear Auto Service Center

I called to inquire on a price for brake pads on my truck. The manager quoted me $ 450sh and my reply was how much if it is just the front or back and not the whole truck. His reply was to just bring it in and he’d do an inspection and give me the price. I brought it in and they charged me $ 25 to inspect the pads and then said I needed a whole new brake system ($ 1,300) and that just the front was $ 480. I told him that he quoted me $ 450 for all four pads over the phone and in front of all the other customers said he never said that and that I only asked for a quote on front brakes. Total BS. I then took it to Shell on the corner and they said my brakes were fine and I only needed pads. Saved me $ 700. They also said they get a lot of business from Goodyear and they lied about needing a full repair.
I reported this back to Goodyear and Phil was very understanding. They need to fire the manager there and replace him with Phil!

I’ve been to this location a few times. Usually quite quick, and friendly. It’s obvious this is one of the better stores in the area.
Standard run of the mill waiting area, with coffee, tv and stacks of tires.
I love the Goodyear tires, along with the worry-​free warranty. Never had any issues, and tons of miles before they need to be replaced.
I was motivated to post a review because of my experience here today. I deducted 1 star because the older gentleman behind the desk seemed too busy to help me today. With the worry-​free warranty comes free tire rotation. I could rotate the tires everyday for free if I had the notion… And if someone is available, 15 minutes… Maybe 20. The guy behind the counter tells me 30 – 40 minutes. Over his shoulder I can clearly see 7 of the 10 bays completely empty. 3 guys around 1 car, plus 2 other guys on the two other cars.
Plenty of people, plenty of time.
Maybe next time the sales guy will be more mindful of what’s going on and keep loyal customers coming back.
I still needed some air in my tire and Joe came out quickly and was incredibly friendly.
Still generally giving us a good experience… But I have a hunch the sales guy probably gets away with that attitude way too much.

Made appt for front end alignment due to 1 tire wearing thin on the outside. Once I started talking to the guy that said he was «the trainer for the area» he went out to look. He came right back in saying I needed 4 new tires. I asked for just the alignment since I had a limited budget that we also discussed. He seemed upset that I was not agreeing to spending money I did not have. But, he pulled the paperwork off the desk like a school girl that got in trouble and 20 minutes later I was called up so say there was «nothing we can do for you, your all good». I asked specifically if they checked and the alignment was okay — «yes, your all good to go, unless you want to buy some tires». I did not believe him (older desk guy) and never spoke again to the «trainer». Took it to another shop today (Austin Automotive Specialist” and yes, I needed an alignment and they did it for $ 10 less than what this Goodyear would have charged. I wrote «home office» and still no response.

I called ahead to ask if they could patch a leaking tire with a screw in it, they said no problem. Upon arriving, they looked at the tire and told me they wouldn’t patch it or put a plug in it because it was old. They told me I would have to buy a new tire.
Instead of patching it, they said take it to the east side of austin where businesses don’t mind the age of the tire and will put a plug in.
If it is customer request to plug the tire, and a business acknowledges it can be done, why won’t they do it? Because they don’t make much profit on a patch but they do on forcing me to buy an all new tire. Thanks for nothing Goodyear, I definitely won’t be buying new tires from you anytime in the future.

We showed up 10 minutes after closing time and instead of sending us away Phil helped us out. We got a flat tire outside of llano that was beyond repair. Luckily they had one in stock and stayed late to put it on the wheel for us. It helped us out tremendously! I was so glad to get that stupid donut off so we could continue with our road trip safely! Great customer service!

A woman and her 2 year old driving home from swim class when all the sudden tire warning comes on and tire pressure starts dropping fast, real fast. Husband is on plane and out-​of-​pocket. This is typically where the story only gets worse, and worse.
Lucky for me, I was only a couple blocks from Goodyear when all this went down. I slowly pulled in, toddler in tow, and was greeted by Phil. He came out and immediately inspected my tires. He said they were old and needed replaced (I knew this, so not a surprise) and said they could look at the leaky tire in about an hour and see if it could be fixed. Short on options, I left my car and walked with my toddler across the street for lunch. Before we could finish our lunch, Phil gave me a call and said the tire couldn’t be patched. I knew I needed new tires, so I went ahead and asked Phil to replace all 4. They didn’t have all the new tires in stock, but Phil called around and found my new tires at another local store. They put my spare on and let me drive my toddler home for a nap while they worked on getting all the tires to this location. Later that same day, I drove back on my spare, and had all 4 tires replaced. It took a little over an hour.
For having to replace all your tires, when your husband is out of town, and you have to have your toddler with you, this was as painless as it could get. I can’t thank Phil and the guys enough for squeezing me in and getting this done as quickly and painlessly as possible.

Had an irreparable tire today. This Goodyear location was the closest tire shop, but after arriving I discovered that they didn’t have the tires I was looking for. Phil was great and the shop replaced the bad tire with my spare even though I didn’t making a purchase.

The first person at 7:30 am and over an hour later, I am still here waiting on my oil change and tire rotation. The service is slow and the gentlemen are anything but friendly. Maybe it’s too early on a Saturday morning for customer service? $ 50 for an oil change with their $ 5 coupon seems a little steep. My suggestion, go to jiffy lube next door unless you have nothing but time to kill.

There are two reasons I went here for an oil change: it’s open on a Sunday, and it’s conveniently located. Overall it is a fine experience, it took a little longer than I had hoped, probably over an hour for the oil change, but it was a Sunday and there were other cars ahead of me. They do a lot of tire business, so that is their bread and butter. The funniest part was an entitled seemingly 18-​yo Westlake driver coming in and needing a tire (probably for his Land Rover or Beamer), and the manager explaining to him they did not have that in stock and the nearest tire that would fit was at the 41^st street location. Then watching the teen go outside and unload a bunch of foul language on his cell phone in the parking lot, loud enough that those of us inside could hear. I chuckled and so did the manager. So they have a sense of humor here and are courteous, even to obnoxious customers. It is a few doors down from GW by Goodwill, so I didn’t mind the long wait so much (or alternately you could walk over to Panera or Trader Joe’s and kill time that way while you wait). $ 30 for an oil change for the synthetic blend using a $ 5 coupon from the internet. Nothing fabulous about it, but not terrible. I’ll probably go back next time I need an oil change on a Sunday.

I recently had new brake pads and rotors put on my car and overall had a great experience! They were able to pull my history from the goodyear in my hometown and were more than helpful with my questions. I didn’t feel like I was being «upsaled» on work I didnt need — Would definitely suggest this place!

Had a tire fixed for $ 20 bucks and oil change for $ 30 bucks… Then was handed a list of «needed repairs» $ 1300 bucks. Service was good prices fair, but as useual a huge list of stuff witj crzy labor cost… Any one wana a dodge ram lolol

I went and got an oil change for $ 19.99 and didn’t have to show them a coupon or anything. They also went over my car and checked everything for free. It took about an hour to look over the whole car but it was def worth the time. They tried to sell me tires which were a little too expensive and the guy who helped me was a little rude but overall good expereance and I will def go back when I need another oil change.

I called this Goodyear Store because they had oil changes for $ 19.95. It was a Sunday and their other stores were not answering the phone. I called 3 times in 15 minutes because I had several questions. Mike the manager was very patient with me. I made the drive and was so glad I did. Mike gave me the royal treatment extraordinaire. Mike’s mechanics went over my car with a fine tooth comb. I’m a senior citizen lady and they could have sold me something I didn’t need, but DIDN’T. The frosting on the cake was when Mike took time to show me how to disable my car alarm, which was quite complex. It’s these little things that add up to outstanding customer service at a fraction of what you would pay elsewhere. I gladly give this Goodyear Store 5 stars.

I had a nail in my tire and they took care of it quickly!!! Prices were reasonable! Friendly staff.

I brought my car in for a simple wheel balance and fix a flat tire. They tried to sell me all new tires even though mine are only 15K miles on them with limited wear. I guess that is what is to be expected at a tire store. My advice seek out other places to get your tires and tires fixed unless you want to keep getting bad news and up charges.