La Tan

I normally go to the LA tan in Wheaton but I work near this one so I decided to give it a try since I had no other choice. I got a spray tan like I normally do at my place and walking into the room was disgusting! The machine wasn’t clean the floor was dirty and most importantly my spray tan left me splotchy all over my back… it looked like i had a skin disease. and this was not my first spray tan. The machine didn’t have enough dry cycles and they gave you a tiny little hair dryer to dry yourself it was a joke.

I have used this place 4 times before for spray tans and I totally loved it … UNTIL tonight! I went in for a level 2 spray tan that I needed for tomorrow’s dance showcase … I got the supposedly level 2 tan (just like before) and drove home… as soon as I got home and looked in the mirror I expected to see the dark color on my skin like the 4 other times before (the solution, not the final tan). Against my expectations, my face was pale just like before, my arms and body was pale as well … so I drove back to the salon and asked the girl at front desk if she set up my tan for level 2 … she said she did, I then asked if there was any solution in the versa spa, she checked and she said there was. Then I showed her my PALE body with no spray solution on it and she said she can’t do anything about it until Tuesday when the manager goes to work and I can talk to her. I told her my situation and that I HAD to have the tan by tomorrow and I kindly asked her if she can call the manager, which she did. The manager said there is nothing she can do about it, maybe is the moisturizer I used after I showered (I DID NOT USE any lotion/​moisturizer after my shower), maybe I did NOT exfoliate (I DID EXFOLIATE right before I left my houses to go to this place), but what really got me frustrated was the fact that she insulted my intelligence by asking me if I went home after the spray tan (40 minutes before) and showered. really?! what idiot pays for a spray tan and then goes home and takes a shower to wash it right off, especially that this was NOT my first time getting a spray tan! That was just rude! They asked me come back tomorrow and if I have no color they would consider giving me a spray tan … guess what, tomorrow is too late, I need the tan by tomorrow not the day after!
To make a long story short, please consider the customer support this place provides, or better yet, the lack of! I am totally disappointed right now! Like I said, I liked the service and the staff at this place, until tonight!!!

I just recently went to this LA Tan, and let me start off with I normally have 0 issues when I go. I’m always greeted with kindness and always thanked when I go. Unfortunately not this time, I believe this young woman was some what new. I walked into the salon and stood at the counter where is was ignored for about 10 seconds, I know this woman was aware of me standing there while she was to busy giggling with her staff member. Finally she looked up and looked at me like I was stupid, and why was I standing at her counter and did not say hello or how are you. She proceeded with. «Your last name?» So I told her, and then in her «attitude» voice asked if I had eyewear. The young lady working with her had a much better attitude and chimed in to let me know I would have to wait 5 or so minutes until the bed was ready. I proceeded with my tan and walked out. No thank you. No have a good day. While she smoked a cigarette outside the door. If you have cameras you can clearly see what I’m talking about. My point is I have worked in customer service since I was 16 years old, I know how someone should be treated, I understand people have bad days and that is fine but a simple hello would be nice. Anyways advice to the new girl… Remember «us» customers are the reason you have a job, whether this is your career or not you should still respect those paying you. A simple hello and have a nice day can make someone’s day and show that you appreciate their business.

LATan You need to update your hours. Unilocal has you opened until 10pm. I got there at 8pm and your doors were already locked.

I absolutely love this place and girls at the front desk Always nice and very helpful! I tried many locations but this one is my favorite!

Love this location!!! Friendly and helpful front desk girls. Very strong beds and always nice dark bronze color after one use!!!

So I went in there Last Saturday and asked if they had a special going on. The girl told me about the New Customer special 4 tans for $ 4. and sold me the goggles. She said you have to do all the tans in a week. Ok, So the first day was Saturday then I went back Thursday because the machine gave me a little burn Saturday so I waited a couple days to go back. Then I knew my last tan would be Saturday and I would miss out on one but that was ok. Saturday I went in and she told me my last day was Friday and the New Customer special is now expired. I told her I was told it was good for a week. She said counted on her fingers 7 days. And told me I could pay for today if I want. Was a burn! What a Lie! Never again. I do not recommend this place its fraud!

It’s what you expect from a tanning salon. Bed was clean, girls at the front desk were friendly and my skin got bronzed. I will be returning as needed.

I love this place. I have been in schaumburg, the fancy one. I went in there, I got very upset with the staff, left and went straight back to my main location in rolling meadows. Girls are nice, they already know me and know what I want once I get in. Never had a problem there. I just hope they get some beds for level 4 and 6 :-)

I like this salon, it’s super close to my work so I usually head there, it’s clean, workers are friendly and not pushy!

nice clean outfit with quick service and located next to Walmart. the girls up front are very helpful.

Not the usual location I go to, but I was in a rush one day and just needed a little extra color for an outing.
Tiny building, but the rooms were decently sized AND it was super cute in there. Also, my room had extra headphones in case you forgot yours! Each room has a little bulb on the outside and I assume it turns a color once you start tanning.
Girl at the front desk was super laid back, did try selling me extra tanning dollars since I am almost out (they were also having a sale) but she was never extra pushy or anything.

I actually really like this LA Tan location. As far as ambiance goes, it’s the best I’ve been to (out of all the LA Tans in the area). It’s small but decorated nicely. I’ve only met a few of the girls but for the most part they’re nice. The beds are older but they actually seem to be better than some of the newer ones at other locations. I get better color when I tan at this location. It could be the beds, it could be that they change the bulbs more often, I don’t know, but I definitely get better color going here. I rarely burn and I actually got red a couple times after tanning here. They don’t have wipes or mirrors in the room here which makes it kind of hard to apply lotion (especially on your face) and clean up afterward, but I get good color and good service here so I’ll look past that. Overall it’s a great tanning salon and I’m very happy with it.

I am giving this place one more star… after tanning at this place for a few weeks now… I’ve met most of the girls working here, I noticed that in the evening staff is SOOO much nicer! I can handle the out dated beds as long as I am decently tanned and it’s close to my house.

The owner is an @$$ hole and the place is dirty!

For the chicks who tan like myself, this location is very small, but soooooo much better than the rest! I like this one mainly ’cause the staff here are so laid back. I’m a regular customer and the girls here don’t pressure you to buy lotion, buy more min., blah blah. the girls at the other locations are plain stuck-​up and rude! The type of chicks to talk behind your back once you’re in a booth. So I pretty much go here ’cause the staff. The tanning beds are decent… i still walked out w/​color!