FedEx Office Print & Ship Center

A print snafu turned awesome due to customer service! my file wasnt reading at the work stations and the gentleman who helped me, sensed urgency and helped me with an awesome attitude-​! Thanks to Jim and Paula!

Holy shit you guys are expensive but you’re the only game in town so fuck it. If I had some shit that noone else had I’d be ripping people off too.

I went online an ordered some resumes printed here because it was close to a job fair I was going to. I live in Chicago. So anyways about 30 minutes after I ordered it I arrived and asked for my order. The guy hadn’t received it yet. He said he got an email that the order was coming in but didn’t get the order yet. He also mentioned that he had called it in around 10 minutes before I got there. So I waited a few minutes and he was able to pull it up and print it. I’d ordered 20 copies of my résumé on cotton paper. I wanted it to look good which is why I used there service. So I glanced at it and thanked him then left. I went to the job fair and handed out around 3 or 4 resumes to some companies I liked. My girlfriend came with me and gave out some of her resumes as well.
So the next day my girlfriend got a call from one of the companies and set up an interview. I figured great for her. I wondered why I hadn’t received any calls or emails. Especially since I’d talked to one of the recruiters for around 15 minutes. I figured I’d at least get a call from that one. I wasn’t to worried though.
Around a week and a half after the job fair I’d set up an interview at a local business. Before the interview I was reviewing my résumé to make sure there were no grammatical errors. So what’d I find? A bunch of spacing issues halfway through the paragraphs on my work experience. I looked online at the saved documents and noticed the same spacing issues. I checked my original file in word and there were no spacing issues. So I deleted the ones saved online and uploaded it again. The same issue appeared once it was loaded onto FedEx’s website.
So I called the 800 number on my receipt which I’d received via email. I explained the situation to the customer service rep and asked for a reprinting. However I wasn’t close to the store so I asked if they could just reprint it at the one down the street from me. She said no they’d have to do a refund. She said she’d have to talk to the store manager and asked for me to hold. I said sure and waited. She said she’d talked to him and that he refused to do a refund since all they did was print my file. I explained again that there was nothing wrong with the file from my end that the issue only appeared when I loaded it to there site. She said she couldn’t do anything except transfer me to the store manager to talk to him. It was a $ 13 order. So I said forget it I’ll just never use FedEx due to their lack of customer service. She said okay and we hung up.
So I’ll never use their services ever again. Good job FedEx! I’ll be using UPS or any of your competitors from now on.

I use transparencies in my art, and had a few made here months ago with no problem. On my last visit, the person at the counter told me they no longer stock transparencies and tried to send me to the FedEx in Elk Grove!

These guys are pretty decent, certainly better than my other reviewed location. I have not had to do the services that I did at the other location, so maybe my review would change, but these guys have been helpful and professional on what I did need.
PS: To Nicole, and everyone, Neither Fedex nor UPS can ship to a post office box. They say this right up front, right on the airbill.

I dislike the customer service I received as well as lack of services they provide. I needed to send my passport information to a P.O. Box which FedEx can not do. I ended up taking my business to UPS which was able to accommodate what I needed. I do however, like FedEx business hours. They are open late which is great for emergencies.