Palos Verdes Medical Group

Dr. Monica Saad has been my pediatrician for over 20 years. I can only say how lucky we have been able to keep the same pediatrician all these years who knows your children’s health. She always takes the time to answer all our concerns, we do not feel rushed when it’s our turn. She has been accessible via email and will check in with us when we are waiting for an approval or go out for a specialty.
I’m always able to make appointments, unless its urgent then we chose to be seen by one of the other qualified doctors. They have urgent after hours and Saturdays hours how helpful and convenient is that.
They have two waiting rooms, 1 designated for people who may feel under the weather to not expose anyone to the flu or colds.
Waiting room is clean, staff is friendly and helpful, plenty of parking.

It’s a great place. They take you the same day but the wait is always over an hour long. That’s a big deal unfortunately. I wish they could fix that otherwise it would be higher rated.

Very happy with their service! We attended a newborn class that was absolutely free and very informative. They opened the floor to any and all questions and gave honest answers. My wife and I were very happy with our experience and we even got a nice goody bag. Thanks again!

I have been waiting over an hour so far for a SCHEDULED appointment. I will not be back.

Best practice of physicians. This is a patient oriented practice. They give you all the time you need. You never feel rushed.
It’s a place you can go for your entire family. Your child is sick, he’ll get the best care and if you’re sick too, they have doctors that will see you at the same visit. A one stop practice.
Check them out!

So sad but our family of 5 could no longer stand this office. We left PV Med Group a couple months ago. We started coming to this office 7 years ago and I can’t even list ALL the ridiculous things I’ve had to put up with. I can’t believe I stuck around that long. The receptionists are not friendly and the doctors are disengaged and only seem to come in to fulfill their VERY limited hours. Really, there are only a couple days and small window in the day when your doctor might me available to see you. Its pretty sad.
We met our very first pediatrician (a total gem) 7 years ago at PV Med but followed her to another office when she left this office. She ended up moving to another country for her husband’s work and we hesitantly returned in 2011 when I was at a loss for which office to go to. Since then, every visit has been so frustrating. Every visit, even if it is a visit for a single child, is at LEAST a 2 – 3 hour ordeal. They might have «improved» in getting you in the exam room within 20 minutes of your appointment (as opposed to 45 minutes in the waiting room) but it will probably be an hour, after seeing the nurse, to see the doctor. Then if you need vaccinations, forget about it!.. its another hour. What busy family has time for that?
My youngest was hospitalized as a 5 week old a couple years ago and needed blood work done shortly after being discharged. The phlebotomist on site struggled to draw his blood and it essentially turned in to a «blood bath»… with all the blood that I’ve had drawn with 3 pregnancies, I’ve never seen such a thing. There was blood all over her gloves and on the exam table. She must’ve been in a panic as she proceeded to wipe blood off the uncovered part of the exam table and then held that same paper towel to my infants arm. Irate, I addressed the office manager and she of course apologized but nothing else happened. She was still there a year later when I had to get blood drawn. I guess I’m the foolish one for not leaving after that incident.
They were constantly asking me to bring in my kids’ yellow vaccination card so they can update their records. Correct me if I’m wrong but isn’t the doctor’s office supposed to have the most complete record? Once I switched over to our new office, I needed to have our kids’ vaccination records sent over. Well, they didn’t send one complete report for each child, they sent it in multiple batches for each child and as a result our new office ended up getting confused and my middle child ended being double vaccinated! Right now, I’m dealing with trying to explain to my new office that my daughter is completely up to date on her vaccinations but the report that PV Med sent over is showing otherwise.
I don’t write reviews on Unilocal,but really, if this review can help at least one person make the proper decision, then my time wasn’t wasted. Save yourself the time and trouble and go elsewhere. there’s are plenty of pediatricians in this area!

Two months in a row my prescription was written incorrectly and I had to drive all the way back to their office so they could rewrite a CORRECT ONE. Complete waste of my time driving to Palos Verdes Med Group, then to my local pharmacy, standing in line at the pharmacy only to be turned away, to have to drive allllll the way back to the office to get a correct one, and drive BACK to the pharmacy. Two months in a row.
**UPDATE** it is now 7÷30÷15 (14 days after I wrote the above paragraph) — I just received a letter in the mail today that they will no longer be providing me with their services. Probably the worst customer service decision I’ve heard of. Don’t waste your time, people. They waste yours and then turn you away.

I brought my son here from birth till his 1 year appointment but then choose to switch to a another facility after that. It seems with set appointments we are always waiting at least 40 minutes to an hour to see our doctor. This is not good for a small baby who is in the room that has no toys or anything waiting to be seen. I also think they are a bit to tech savvy. Every appointment is texted and in computer system. Once they lost or did not record my appointment so I waited an hour to be seen even though we had appointment. I don’t like that the doctors talk to you while on laptops it feels really impersonal. Also when I have called after hours or on weekends for advice it has taken up to 8 hours for a doctor to call me back and once I never got a call back. It wasn’t an emergency so it was okay. Lastly for me it was too far to go to as well ²⁵⁄₃₀ minute drive. So for all those reasons I give it a 2.
I do think there is some positives Nurse Peter is great. When my child was sick we were seen quickly and no laptop used. The Facility is clean, there is a separate sick area.

I was referred to Dr Sher by another medical professional who had high praise for Dr Sher. I first called to get an appointment a week ago and given I didn’t hear back. I called again AND left an email on their contact site. The woman who picked up very graciously took down my information claiming she was opening up a file for each of my kids to be seen by Dr Sher. She assured me (once again) his assistant would be calling me back to set up an appointment. Yet, 4 days later, I STILL have not heard back. I am beginning to believe the incompetency mentioned in the 1-​star reviews if Dr Sher’s assistant can’t even be bothered with the professional courtesy to call back potential patients… who are also customers, by the way. I have a PPO and willing to pay but not willing to be ignored. It’s ridiculous to wait almost TWO weeks to get a call-​back for an appointment.

I went there for a quick physical check because it is conveniently located near my house. Little would I know what I thought would be straightforward and easy could turn into a nightmare that lasted for several months. I repeatedly told Dr. Stephanie Chen that I wanted only the blood test covered by my insurance, which is Health Care Reform compliant; she repeatedly reassured me that it would. Two weeks later I received a $ 414 bill from the lab. I disputed the bill with PV Medical Group, who kept referring me to the lab and my insurance company, even though there were not much they could do since the doctor administered the test. I was eventually sent to collection. What is worse, the office manager of PV Medical Group, Michelle Smith, simply stopped responding to my emails after 4 email exchanges. Its unprofessionalism was horrendous!

I have been coming here my whole life and they are amazing. Dr. Sher really loves to help and it’s so rare these days. You might have to wait a little, but that’s because they actually care. I always feel like doctors try to get you in and out, but it’s really nice to feel like they won’t leave until you feel comfortable. I love this place and I don’t like going anywhere else!

I am at the Dr.‘s office now, We are a family of six and have been clients of PV Medical Group for 21 years this April. We have seen every physician on staff and work with Dr Sher for Allergy treatment for one of the kids. Being a frequent visitor, all year long, over a long period of time, I can tell you that wait times are normally short, except during ‘flu’ season or when a virus comes through town. One of the things I love about Dr Sher, Dr Saad & crew is if your child is sick they will get you and taken care of, and I love that. I find that invaluable, and am willing to trade the occasional longer than normal wait for the attentive above average care standard.
I also contrast it to the emergency rooms and walk in clinics in the Southbay I have been to and those wait times are typically significantly worse.

Thank you Palos Verdes Medical Group for being so wonderful! Going to see the doctor (especially when you are really ill) can be the worst experience. I found this
to be exact opposite experience with PVMG. From the moment I walked in the door; the smiling, front office girls calmed me down and put a smile on my face. Dr. Chezem is fabulous and took the time to really listen and addressed all of my concerns. I recently moved to the South Bay and am thrilled to have found such a professional and caring doctors’ office. I will be referring this practice to friends– for sure…

So far so good. All 3 of my kids have been patients in this office for the past 2 years. I am joining as a new member. Special shout out to the receptionist on the phone, Patty, was very helpful as I had lots of questions regarding making appointment, travel vaccinations, and getting on boarded as a new member. she addressed each and every question succinctly and with a pleasant manner.

My family and I have been patients here since my son was born 20 years ago. We have been treated and seen by several of the doctors and staff. The professionalism, patient concern and care has been top notch. Yes, sometimes there can be a wait but that’s par for the course in the South bay with the best doctors, dentists, etc. I would rather wait and get the great treatment than be rushed through like at other places. We will continue to be seen here and I have recommended the medical group to many friends who are very thankful. Good business is always about word of mouth from satisfied customers and patients.

I’ve been waiting for over an hour a half now and there are still two patients before me. There is absolutely nothing worse than waiting when you feel horrible. I should have known considering I waited an hour the first time I came in for an appointment.

I’ve been going there for about a year. Even though I make an appointment I wait and wait and wait to see my doctor. One time I waited for over an hour and the last time I waited 30 minutes due to their practice of overbooking. They are very apologetic but my complaints fell on deaf ears. They continue to treat their patients with a lack of respect and consideration. Imagine waiting that length of time when you are severely ill! I will be seeing another doctor at another facility in the future.

Love love that office! Dr. Saad, Dr. Chezum and Dr. Lowen our awesome. Vanessa, Patty and Leslie know my kids Alexis and Jake by name. They are always so cheerful with my children. They make going to the doctor fun! Sonja the receptionist was extremely pleasant and offered to help any way she possibly could. It’s a happy place!

Waiting… Waiting… We love our pediatrician here but they are habitually late. Even with an appointment expect to wait about an hour with an empty waiting room.

Excellent multi-​specialty medical group! My whole family goes there.
Wonderful front office staff. Very pleasant when making appointments. If they put you on hold, they get back to you promptly. The office gets busy and I always find they will tell you if you are going to have to wait.
There is a sick side and a non-​sick side so its nice to see they are concerned to make sure people don’t pass stuff around in the waiting room.
Nice waiting room for children and adults. They have a tv set to a child friendly station and a news station on the other side of the waiting room for the adults.
Nurses are very kind and friendly and know how to work with kids that need a little extra assurance.
The doctors are amazing!!! Dr. Sher, Dr. Chen, Dr. Saad & Dr. Gorlick are very kind, attentive physicians who really care about the patients health and well being. I have never found a question too silly to ask any of them. Anytime I had to follow-​up with a phone call someone always calls back right away.
Easy to find and super easy parking because it’s a part of a outdoor mall.