Stanley Steemer of Rohnert Park, CA

I am always so happy that I called the Rohnert Park Stanley Steemer! The office staff is professional and helped me understand pricing structure and services.
The service man called and gave me a heads up while they’re en route, the service man showed up on time (on the early side of the given time window) and had a very professional demeanor. He was able to get up a couple of stains that I had struggled with and failed to remove. Yay! It’s like having new carpets, at a fraction of the cost!
Again, the attention to detail and care for my home is what keeps me coming back.

I called about a week before setting up my appointment because I had heard from some friends that they were offering a discount for people who were moving. The guy on the phone told me that they were planning on doing their moving promotion indefinitely, so I figured that it would still be valid when I called to make my appointment about a week later. However, when I called again to actually set up my appointment, the woman on the phone knew nothing about the moving promotion.
When I actually called to set up an appointment with them, I was told that they would arrive between 11am and 2pm to clean my carpets. At 1:15 I received a phone call from the company saying they’d be here in thirty minutes. Not only did they not arrive at 1:45, they ultimately didn’t show up until 2:15 – after the three hour window that they had given me had passed. They did not apologize for their tardiness. This was very frustrating, as my boyfriend and I had plans that we were unable to make because of their lack of punctuality.
The carpets looked pretty clean when they were finished, but they had missed some obvious spots that they should have been able to clean. I was able to get them out myself with dish soap and water, though I had just paid more than $ 200 for my carpets to be cleaned.
I had also done quite a bit of searching for coupons online and had found a coupon that would’ve saved me almost $ 100. I presented it to the guys at the end of the service, but they said that because it was a corporate coupon that they wouldn’t be able to use it. I know that Stanley Steemer of Rohnert Park is a franchise, but all Stanley Steemers are franchises! It doesn’t make sense to me at all that they wouldn’t be able to honor a corporate coupon when their franchise is a part of the corporation. Perhaps they get paid based on the amount that they charge for services?
Long story short, I wouldn’t ever use their services again.

Really disappointed right now… Had an apt. With SS today. I explained that I needed my cleaning at 4pm as I would be 1 ½ hours away… The woman said they had a 1−4pm window but she would make a notation with my request… I just received a 12:30 phone call saying they were on their way?!? Again, I am 1 ½hours away. I called and the woman said that I had the window of 1−4… Blah blah blah and if they are still working at 4 they would come otherwise I am out of luck. I would have called another co. Had I known this… Boo Stanley Steamer! I have used this co. So many times in various locations but no more… So much for service

Robert was just a delight to have cleaning my carpet and my tile. He was very professional, answered each question, everything he did was special to detail. Very nice job Robert your customer service just one in a million!

Just want to say that Stanley Steemer did a very good job on these 20 year old white carpets! Kevin Holt even came back the next day to check on a couple of areas. Great job! Very pleased with the service!

Booked an appointment online. It was easy to get an appointment for the day needed. They called to confirm my appointment. Arrived on time, they were in and out within 30 minutes. I’m pleased with the result of cleaned carpet in a small room. They use only green products — a plus in my book.

I live in Greenbrae and had Alex and Josh from Stanley Steemers clean my area rugs. They came out within 24 hours, called ahead, did a wonderful job, and answered all my questions. They were half the price of the other place I called. I was also able to buy spot remover, pet stain remover and tile/​granite cleaner from them. They were professional, personable and thorough. I will use them in the future! Thank you.

After quoting a few carpet cleaning companies in Marin, I decided to go for Stanley Steemer. Archie was extremely helpful in coordinating the date of service and answering all of my questions over the phone. The crew, Jake and Josh, arrived on time, they were diligent and professional, and did a fantastic job. I highly recommend them.

I will always use Stanley Steamer. They do the best job and have a great attitude even when they are working so hard to give you the cleanest carpets! They go above and beyond the call of duty. They are even able to change some pad out if the pad got animal soiled! This saved me so much money! They have my business from now on!
MyraD

Satisfied from start to finish. I called and was given a perfectly accurate quote in minutes. Also, the woman I spoke to took the time to answer all of my questions about carpet cleaning and child/​baby safety. I got an appointment confirmation, along with the details of the quote in writing.
Day-​of, I was very impressed with the work and service of the Stanley Steemer crew. Kegen and Mike were prompt, very friendly, and very respectful of our home. I believe Mike was training, as I could hear the guys talking in the other room, and it was nice to hear how thorough Kegen was in explaining how to tackle issues and do the job right.
Needless to say, my carpets and upholstery look great. In fact, and this is no reflection on the crew, but I called up to ask if someone might take a second pass at a tricky sofa cushion I’d also had cleaned, and there were no questions asked — they stood behind their work and had someone out to my house same-​day. My original crew were the responders to the callback, and they were more than happy to oblige.
I even got tips about stain removal and carpet care when I started asking some questions. They were great about letting me know about additional options (like protectant), but weren’t pushy. I will definitely be calling them for my future carpet care needs.
I found their prices to be quite fair, and I appreciated their promptness in making the appointment window.

I have had nothing but excellent service from this company. The guys do great work. They really take the time to clean the carpets well. I have used them twice in the past year; my neighbor has also used them and feels equally positive about the service.
I definitely recommend this company for all of your carpet and furniture steam cleaning needs. It’s nice to know quality customer service still exists.

Had my carpets done by Stanley steamer, I spoke with Lisa (office manager) when setting up the appt, 1^st they were 4 hrs late charge me $ 525.00 & my carpets were wet for over 4 days & had mold, call them there answer was «not are problem» bad service, I still have not paid the bill, & had to go and stay with friends, & had to pull up the carpet & bring in Big fans to dry it out.

Nice workers, TERRIBLE service and quality of work.
It all started before Thanksgiving and ended one week ago Jan. something 2013.
First started with two different quotes. The area rug was taken to remove and clean cat urine to be returned before TurkeyDay dinner… no rug for dinner.
Finally got it back it didn’t look or smell any differently. They came and collected it again. No rug for Christmas.
Returned it still smelly and now… misshapen and stretched out. They came and took it again said it would be back in 3 days.
Two weeks later (after I called them twice, they never called) it arrived for the 3^rd time, smelled better (but not completely) misshapen still, but somewhat less lumpy.
Need I say more???

I paid Stanley Steamer about $ 450 for carpet cleaning that left my carpets and hardwood damaged. I would not recommend this service unless you are prepared to hound them to fix any damage they do to your carpet or flooring. I had them clean an area rug that was left with ripples in it after their cleaning service. They also cleaned a wall to wall carpet that ripped up from the threshold, splitting the wood flooring, after it was cleaned. I had to hound them for weeks to repair the damage. Each time I called the Rohnert Park office they would tell me they were looking into repairing the damage but never followed up. No repairs occurred until I called the National office. Regarding the repairs, they took the area rug to their warehouse but brought it back worse than it was when they took it. I had to call the national office to get them back again to fix it. For the wall to wall carpet, they nailed the carpet back down to the floor but never fixed the damage to the hardwood. After two months and several calls to both the Rohnert Park and national offices, my area rug and hardwood floor are still damaged.

Scheduled an appointment online for Thursday between 11 – 2. Waited until 230 and called them. They informed me that there computer had me scheduled for Friday. I told them that I wanted them to come now and they said they could have somebody there by 5. At about 430 I got a call saying that they couldn’t be there before 5 and could reschedule me for Friday between 11 – 2.
On Friday at 130 I get a call saying that they will not be there until 3. They showed up, did the job and didn’t offer any apologies for wasting my time.
Based on this experience I personally would never recommend Stanley Steemer to anybody. A company should try and make things right when they mess up with the customer.

Fabulous job on tile and stone floor cleaning. Courteous and careful with my antiques, pleasant fellows, and a great job job of cleaning. Will have them back for other work. Archie is great! Val and Jerry mill valley ca

Well, I was fed up with my carpets. I even considered just getting new ones. There was always an excuse why not to get them cleaned.
I finally got my act together and picked up the phone. I remembered that I had used this Stanley Steemer office in the past and was not disappointed, so I made an appointment.
When the job was done I remembered why I was happy to call them again. I watched as the two men set up for the job. They were polite, cordial, and very careful of the house. Even though they were about to clean the carpets they were careful not to bring in anymore dirt on their shoes. I was impressed. I watched casually as they did their job and interacted with each other and with me. I was very comfortable having them in my home.
Now, to the carpets: When it was finished I had saved thousands (I guess) of dollars NOT buying new carpets. I am THRILLED with how clean and fresh the carpets are… and not too damp. They dried quite well in the time they told me to allow. They were also very careful of my furniture.
They gave me excellent follow-​up instructions and encouraged me to call the office if I needed any help or information. Very professional.
Also, they were super about working with my limited schedule… and this is the busy holiday season for them, I presume.
One last thing… I hate when companies tell you one price then try to pressure you and «up-​sell.» They did NOT do that ! They gave me the options and prices when I called, and stuck to that which I ordered.

I would highly recommend them. It was one of those things where I said, «Why didn’t I do this sooner??»

Awful experience. Stanley Steemer said they could remove wax and concrete sealer that had been mistakenly applied to our wood floor. They came, started the work (which they said they could do in 1day), did not have enough supplies, so they left. They came back another day, still did not finish, then called the next day and said they would not be coming back — we should just have the floor refinished.
NEVER use this company — they do not stand behind their promises, and they left our floor trashed.

locally owned and run.
fantastic service, fast and efficient.
The owner finds and cultivates workers that take pride in their work.
One time I wasn’t satisfied with the way a carpet looked after cleaning. I called the company and the owner had the job redone… no cost. That’s a good business.
I trust this company to do a good job at a reasonable price.
I’ve used this company for the last 10 years and my very light carpets still look good.
One hint I will give carpet owners, vacuum carpets often so dirt doesn’t build up and cleaning will be easier.