Patelco Credit Union

Ive been a customer for about 10 yrs (give or take), the staff has always been nice, addresses me by my first name and I have no complaints. THe staff has recently changed a lot b/​c ppl retired but so far so good

I am surprised to see all of the poor ratings for Patelco from other (former) customers. I have been a member for over 25 years, and I have always been happy with their service, their online system, and most importantly, their reasonable (or lack of) fees. My wife and I have all of our accounts with them, as well as our mortgage and HELOQ. I would NEVER go back to a bank again. I understand that some people have compared Patelco unfavorably against other credit unions, such as Redwood Credit Union in Sonoma County. However, I don’t think that ANY bank can compete with Patelco, or any other credit union, for that matter.

Patelco as a whole is just a horrible, horrible place to work with. My recomendation is to not give these guys your money. I’ve had nothing but problems with them over the last year. Opening my accounts was a huge pain, I had to make 3 trips into this branch because everytime I came in they needed something else. They couldn’t tell me up front what I would need. I ended up with a savings account and a CD.
Getting a hold of them is difficult as is. Can’t ever find a phone number for this branch. Only number I can find is their 800 number, and I didn’t care for spending 20 minutes in what seemed like an automated loop. The CD was coming up on it’s maturity date and I wasn’t comfortable faxing all of my account numbers on one page to have it close the CD and put the money into my savings, so I called their 800 number. They said it was taken care of and on the maturity date the money would go into my savings.
Maturity date was yesterday, and it rolled over to a new CD… another entire year! These people are completely incompetent. I will be closing all of my accounts with them tomorrow. Don’t even care about the penalty on the CD at this point, I just want to never have to do business with these people again.

Allison and the team at the Rohnert Park Patelco are the bomb!!! They hooked me up once again with a line of credit at 0% for a year. They take risks when other financial institutes won’t even consider it. I LOVE PATELCO AND PATELCO LOVES MEEEE!

The Rohnert Park Patelco branch is my favorite branch! The staff there are so friendly and go beyond helping me. I go in every other week and enjoy Kevin, Allison, Kristie, and have just saved money on the save to save on my credit cards! I do have just one minor issue with the manager, she never smiles! But I still give them 5 stars!

For the millionth time, I get to the ATM to make a deposit on Monday (while the bank is closed due to holiday) and AGAIN the ATM is ‘temporarily out of order.’ This is a busy ATM, and usualy there are one or two people that are trying to use the ATM there too, and so you end up seeing several people walk away from the ATM in a huff when it isn’t working. Which at this point, is more often then not!
PLEASE fix the problem, Patelco. It’s been ongoing for months and months now!

Yup, they still suck.
I had to go recently because, after 2 years, they never closed my old account and the State of California needed to verify there were no funds there. I asked them to close the account. They refused to close it. I asked them for some documentation to at least verify I had no funds in my account and they all looked at each other like the 3 stooges. After much hemming and hawing, they finally figured out how to type a letter. Wow!
The lady that «helped» me was a super «B» and I couldn’t wait to leave.
Once again — STAY AWAY!

We really like Patelco and this place is great. We have had great customer service and I actually really liked that when I went to one of these they all had the doors locked and they would buzz in customers. It just felt safer as a customer and it seems like it’s safer for the employees. It’s a bad economy and I think the security is important. Would bump it up more stars if they put back the security they used to have.

They are not any better than a big bank.
I have driven over there twice after hours to deposit checks & there is never any envelopes at there ATM, plus they never answer the phone.
I am closing my account with these clowns.
There are better credit unions like Redwood

Great bank!!! Very friendly and helpful. I dont go in that often, but some of the tellers still know my name.

better than a bank
great service
friendly and efficient tellers