Office Depot

Worst printing place I’ve been to. There is 2 employees here and neither one of them knows how to print. The one employee that does know how refuses to help and I’m still here after 40 minutes. There is no other customers in line atm so there is no distractions.

Laurel at the print services department did an excellent job on a print job for my mom’s high school reunion memory book. She also advised us on the report covers, mailing envelopes and shipping options. We are extremely happy with the final product.

Did you know that Office Depot shows bookcases but you can actually buy bookcases at Office Depot here. You can order them online but you can’t purchase anything in the store. And shipping is not free you pay an arm and a leg for shipping. And if you’re not there when they come, they just return it to the store. terrible service.

If you need envelopes or white out and have 25 minutes to wait in line this store is for you. If your a business owner who thinks they can trust office depot for sending important documents… you will suffer as i did. The people who are managing this store should be ashamed! 5 guys stand around while one person handles the copying, mailing and ringing up of customers. They don’t care at all. You will wait in line for 20 mins to pay for your white out, while employees stand around doing nothing. I had 100 large envelopes to mail and just happened to be in the store buying envelopes. I made the horribly wrong assumption that since its called office depot, and they have official USPS and UPS signs in the store that I could trust them to send my docs. I gave the snot nose kid one to weigh and he told me it would take 2 forever stamps to mail… I bought 2 rolls of 100 stamps, put them on the docs and sent them. The postage was WRONG. It didn’t have enough and no one got the documents. It has been a total nightmare and Im so livid that I sent such important docs at office depot. If you are a professional person with a business you care about or a job you care about, never ever ever do anything at this office depot! If you want an overworked, underpaid, underage child to sabotage your business, job and life… go check this store out… they will be out of business soon… mark my words! Losers… as a corporation and as individual employees. this place is the worst!

I took my computer in to Office depot for a virus scan and was told that my hard drive needed replaced for $ 400.00. It seemed odd to me that my computer didn’t work any better then before so I took it to a PC specialist and was told that the hard drive was a used and old one and full of virus’s. I sure got cheated.

If you are going to have a print center, please follow some protocol, and hire someone who is older than 16 who actually has experience in doing print work.
Obviously, if my printing project was a simple ‘click on the print button’ job, I would do it myself at home.
I had a full color printing job (which when I finally took it someplace else to have printed ended up being over 500.00 in printing). The print job was a rush order, for my work. It was about 500 color photos, 4 to a page, and I needed 3 sets. As soon as I realized it was a rush order I began calling around. I called Staples and Office Depot in Santa Rosa and both places told me they were super backed up with holiday printing etc and could not meet my deadline. I was totally fine with this because they were HONEST.
Obviously it was important or I would not wait until 24 hours before the project needs to be submitted. I am not perfect but I am not an A$$h*le either.
I called on a Sunday evening at about 5 (when I found out the project was a rush) and was told ‘yes, we can do that, no problem’.
Dropped off the jump drive with a list of typed instructions and every possible way to contact me with any questions or problems. My deadline for pick up was the following day, Monday, at 6 PM.
At this point I had no phone calls, no voicemail, no E mail from Office Depot.
I got to Office Depot at about 6:30 PM on Monday to pick up my order. I was greeted nicely. I gave my name to pick up my order and this is how the conversation went:
Print Clerk: ‘Oh, we did not do that order’.
Me: ‘Umm, why’!!!
Print Clerk: ‘Well we got a bigger order in, and it will cost a lot so we did that order first’.
Are you kidding me!!!
So then the kid starts my project and says, ‘well, I think we can get it done by the time we close’. He starts the print job and says that because its all color it will take a while for their computer system to send the job to the color printer. I say this is fine.
Me: ‘Ok, so I will go next door and sit down and get some dinner and then come back. Even if we only get two of the 3 sets of copies made, that will work but I have to have two copies’
Print Clerk: ‘Ok yes, we can do that. I will get it going right now and if I have any questions I will call you’.
Me: ‘Thank you. So you will call me right? This is really important’.
Print Clerk: ‘Yes, we will call you’.
Tick Tick Tick… 35 minutes go by. I have a nice dinner in a freezing cold resturant next door (Thats for another day on Unilocal).
Me, to new face at printing counter: ‘Hi, I am here to pick up, or look at an order I have being printed’.
New clerk: ‘Oh yeah. We can’t do it. Its taking a while and something with the printer being slow and it can only process a few pages at a time’.
Me: ‘?? Really? I was just told by the other kid that I would be called if something came up’!!!
New Clerk: ‘Oh, well he had to go to lunch so he told me to give you the message when you got back’.
At this point, its 8 PM. I collected my jump drive from the clerk and left. I ended up going to the fedEx/​Kinkos in downtown Santa Rosa, had to pay for a rush order and thankfully they are open 24 hours. They finished my print project, which I ended up having to pick up at 3:30 AM, to get it delivered to Amador County (3 hours away) by the deadline of 7 AM.
SO. Moral of the story — Don’t have important s**t printed at Office Depot!!!

The staff is peppy, but not legit. If you need paper or staples, they have it. If you have a printing job, don’t bother, just go to Kinko’s. Nobody there is delegated to work on printing projects, so you wait in line behind people buying paper to interrupt the checkout person with a print project. They were unable to meet a deadline on a simple project after agreeing to, and failed to produce acceptable prints.

NO Stars really. I will never shop at Office Depot again. Called Rohnert Park store today looking for an Epson Projector. Was told they had the one I wanted in stock. Great. Hold it for me — gave my name, «Ray» said he would be there. Told him I would be there at 6:00, 4 hours later. Drove from Petaluma (gas and time) to be told that they sold the projector because Ray didn’t ask a manager to put it on hold. How is that for customer service? Drove to Staples, they matched the price of the projector and bought it there. THAT is why Office Depot is losing market share to all the others. Your loss, $ 400 could have been in your pocket.

When ever I need supplies for my business I always get great help from Tera and her staff.

Fast and easy email print jobs but they were very expensive and did an awful job. The envelopes I had printed had ink stains and were crinkled on the edges of every single one. This work, was apparently acceptable to them which surprised me. They handed the envelopes to me without mentioning that they didn’t look good. When I mentioned the damage the ditsy and unprofessional trainee just said «oh ya… um… That probably happens when it goes through the printer» no effort was made to rectify the situation same day which leaves me sending out a mailer representing my company with my name on a poorly printed envelope. I felt like they had as much respect for my business as they did for their own work– bummer:(
I had another experience where they were unhelpful with the purchase of a chair– long story short– staff is hired to take money and stock product, not necessarily to keep customers happy.

Not sure why all the bad reviews. The employees have always been so helpful here. If they don’t have something on the rack they will really search for it. I was impressed with the dedication of some employees at this store.

So, my printer had died and I really needed to print some important paperwork. I had gone to Office Depot to buy a new printer and was willing to spend whatever it took to get a new one that I wanted. I was looking at all the printers and no help was offered… so no big deal, I went to ask the sales associate if she could have someone come help me pick out a new printer. Someone who knew more than I did about them.
She radioed someone to come help me, and so I strolled back to the printers… and waited and waited… and well waited some more. YES the girl could see me… I was probably waiting a good 20min. At this point I am pissed and I had left and went to Target to get my printer, from someone who didn’t know much but was willing to help me out. I will not continue to support Office Depot I will take my business elsewhere.

This Office Depot saved my life a week ago!
I had to go to a Youth Leaders’ training for church, like directly AFTER Wonder Con, with little time to prepare an agenda.
This Office Depot provided me with the supplies I needed, and also accepted an e-​mail from my roommate that they printed out.
So yeah, spent a lot of time here.
Lot of C.S.U. Sonoma kids walking around on a Friday night. Must not be a lot to do in Rohnert Park…