A-1 Steam Way Professional Carpet Care

If I knew how to rate 0 stars I would.
Stay Away! Tony, the owner! Did not show up for his appointment. Funny thing is he blamed his Customer! His response was «it was not his fault» no apology, no offer to reschedule and no offer to help find someone else. Amazing.
So here is the brief story because Tony will continue with excuses and I want the irrefutable facts out there. Tony was schedule to visit us today. My wife thought is was yesterday and when she called asking where he was he told her the cleaning was scheduled for the next day. Ok, wife asked if he had a vacuum (ours was not working), he said yes, she said ok see you tonorrow– confirmed!
Now, apparently my wife butt dialed Tony later that day, she did not leave a message, she did not call back. Tony, tries calling her and since she couldn’t be reached… He cancels the appt even though she confirmed it that very morning.
Wife calls him today, doesn’t pick up the phone or return her call. I call, it’s MY fault he is not there! He actually hangs up on me… twice. now we are scrambling for somebody else. I don’t know his reasons for not coming, could be we’re moving and would not be repeat customer, could be he wants early start to holiday weekend or could be he just doesn’t care. Anyway, save yourself the hassle and stay away.