Modern Tire & Auto Service

This place consistently does not meet expectations. Service is slow, over priced and there are generally three guys standing behind the counter doing nothing and a roomful of people waiting. Showed up at opening to get emissions done and sat for thirty minutes… when we got up and left they tried to say there was something wrong with the emissions tester. Uh would have been nice if they told us. All done with this place!

Recently I brought my vehicle in for servicing. In the past I have brought my vehicles to the Rocky Hill location. This time as always I was happy, with the expected level of service, that keeps me coming back. This time it was just basic maintenance with one concern. A noise that I was experiencing when starting my vehicle, coming from the engine area. With $$$ signs dancing in my head, I held my breath when they called, only to find out it was a simple belt adjustment! Once again I was thankful for their honesty and professionalism. Joey, Michael, Edwin and Manny made me feel safe in my vehicle once again. Thank you!

My experience with Modern Tire & Auto Services last month was nothing short of outstanding! The knowledgeable, professional and friendly staff went above and beyond to make sure my vehicle was safe. I brought in our 3^rd family car, that my children drive, for new tires and while installing them they discovered a mechanical repair that needed to be done in order for the car to run safely. They also discovered a few additional repairs that thy suggested be done but there was no pressure to complete them at this visit because they weren’t safety concerns. That allowed me to discuss with my husband and educate myself on the issues. Not only were the cost of the tires better than competitors prices, the staff was conscientious and honest. From the employee that checked me in, to the mechanics that worked on my vehicle, as well as the management staff, my car and I were thoroughly taken care of. In a world filled with choices, choose to give your business to Modern Tire & Auto Services and I am confident that you will be pleased! I will be a return customer!

If they damage your car they will turn the other way and forget about your business. I have been using them for years and have always been very happy. They made a mistake when installing new tires which resulted in my tires wearing unevenly after 3k miles. They acknowledged their mistake and replaced my 2 front tires with new ones. The 2 new tires they replaced (without telling me) with were different since the tires I bought 3k miles ago were discontinued, btw my car is all wheel drive (search google if its ok to mismatch tires on an AWD car). They said my car would be fine with 2 different tires, and If I wanted the 2 rears to match I would have to buy 2 of the updated tires. They did not care that they are the reason my front tires were garbage and that me as a customer had just bought tires less than a year ago and because of a mistake they made I have to buy 2 more.

I will not return here. I went here on my lunch break to get my oil changed. I found a coupon online for $ 24.99. $ 5 more than what I normally pay at the place near my house. I thought, well it’s worth paying a few extra buck for the convenience of being able to do it on my lunch break. What I didn’t realize is that apparently if you have a coupon you ONLY get the oil change. I guess I was spoiled by the place I normally go to (Again for less). They check all of my fluids rotate my tires and let me know if I need wipers or air filters. Which I usually buy if they tell me I need them. When I went to pay the guy at the counter kept saying over and over again, make sure you go somewhere and get those tires rotated. I am pretty sure this is a tire place (Hence the name of the business)!!! I guess it was too much inconvenience for them. I don’t know if this is normal practice or if it was because I had the coupon, but I know their competition is way better and priced less. I like to stay up to date on my oil changes so they could have easily won me over as a repeat customer, but they lost. I have worked in retail for a number of years and this is just not good practice. It’s a shame. They made me feel less for using a coupon that they advertise.

Brought my car for an oil change and they took me right in the through the quick lube bays. i was on my lunch break and and found them to be very convenient. I will going back soon for tires. Great place I would highly recommend!

DO NOT TRUST — PRICE GOUGING AND UNNECESSARY SERVICES ADDED ON
I brought my car in for a check engine light and no heat. I was expecting to need a thermostat. After nearly 2 hours, here’s what I got:
— Confirmed need for a thermostat
— Total Estimate of $ 636 for following:
o Replace thermostat and gasket
o Radiator flush and fill
o Front-​end alignment and 4 wheel balancing (Tires were new 4 months ago and alignment done, not that it couldn’t have gone out but…)
o Information access fee
o Additional time
I did not have the work done here fortunately but still had to pay $ 162 just for diagnostics.
I had the thermostat replaced for under $ 200 elsewhere.

I live in California. I need a reliable shop to work on my dad’s Wrangler. Scheduling was nice and easy. Gary was patient in going over the job with me and we agreed on the service. My dad dropped off the car with ease. I paid over the phone and my dad picked up the Jeep. Why thing was smooth and the work was confirm with my dad, great job on tires, brakes and coolants. My dad love the location and says he will come back for all his vehicles. Great team and great job!

So I am going to write my experience. I my be wrong in this situation. I went there for emissions testing was told they need to see regestration paperwork. I start explaing where in the car to find it. I do not see what the big deal is considering when you’re going to the car to put it in the bay for testing anyway. I have trouble walking and my attitude is «if you’re gonna send my back to my car I may as well just get in it and go else where if you’re not gonna bother with customer service». So I went else where. They didn’t ask for no paperwork. Just took my money did the test. The attendant even parked right at the curb for me afterward.

Not from Connecticut and was In a serious jam. My friend and I walked in at 5:30 (they close at 6) and the guys were so friendly, helpful and patient. They gave me a great price and my two tired were fixed within 40 minuets. Can’t say enough great things about them

this shop in my opinion has very fair prices, good mechanics and very helpful and friendly service

I had a snow tire changeover here, and immediately afterwards, the warning light showing that there was a defect w/​the tire pressure monitoring system came on. This is something easily damaged while changing tires, and that is quite evidently what happened here. I brought the car back the next day and explained situation. I work nearby, and left the car there. Received a call later saying the problem was a worn battery. Unlikely. But, the representative said that they were charging me only their cost for the part ($ 75) and they were waiving labor and markup. I looked up the cost of the part afterwards, and it was only about $ 30. I also did a quick look up of the average cost to do a replacement. While they did charge me the very low end of the range, they should have just covered this, and they certainly should not have lied to me about the pricing.

Had new tires put on my car on Friday and everything seemed fine. By Sunday I started hearing knocking/​banging that only proceeded to get louder and started shaking the car. Since it was Sunday Modern Tire was closed and no other mechanics were open to check out the issue. First thing Monday morning I went to Modern Tire. They proceeded to check over the car and tell me there was no problem. Knowing that there was a serious problem I brought my car to the dealership immediately after leaving Modern Tire. The dealership checked out the car and found that the lug nuts on the left rear tire were extremely loose and that the tire could have come off at any moment.
Not only were the tires not installed properly at Modern Tire but when bringing my car back to be checked out since the car was making a loud knocking/​banging noises and shaking they looked at the car and told me there was nothing wrong!
Myself or my family could have been seriously injured.
Absolutely ludicrous. No amount of good customer service can make up for failing to install tires properly and they should be held liable.

Pricy on oil, but good honest people. Fast service, and will work with your budget. I recommend.