Shoe Carnival

My husband and I visited this location to get shoes for my mother and myself and interacted with 4 different associates, all of the customer service provided was sub par and the only one I could possibly forgive was the cashier who seemed new and very apologetic. When I asked one associate for help finding shoes (plural), he said the shoe I had in my hand was the best one and went back to another customer. When I found another shoe and asked another associate for help with a size she said they had a limited selection and if I don’t see it it isn’t there– glanced at the selection herself and said it wasn’t there and gave me the display shoe back. When checking out the cashier was very nice and polite but one pair didn’t ring for a sale price so the manager came to «help». She didn’t acknowledge us, the customer, she didn’t apologize for the inconvenience — if it wasn’t for a time sheet on the back of their cubby I never would have guessed she was the manager. But she was only too happy to void the sale when I said I didn’t want the shoe (due to our time constraints and her lack of working their system), she still didn’t acknowledge is even then. Yes I left with two pairs of shoes, I also left knowing I will never return and based on their customer service I doubt they care.

Decent service for retail, and get what you pay for levels of product. Good prices on kids shoes.

The shoe selection is average and the layout of the store is very much like Payless Shoe Source so I didn’t expect to find anything I want. I noticed name brands like Nike, Sperry, Clarks, Reef, which is a cut above Payless.